Cannot scroll up with my mouse

Can anyone give me some tips on how to resolve this problem? I can scroll down using my mouse; but am unable to scroll up. I have disconnected and cleaned carefully; but still cannot scroll up. Any help would be most appreciated. I Mac OS system is 10.6.7.
Thank you,
Glenda

Most often this is caused by junk in the mouse ball. The approved method is to use a sheet of white paper, like copy paper, and invert the mouse, press the roller rather firmly down on the paper, and roll it around.

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