Cannot  secure link connect to iTunes Store

I have tried everything to connect to the iTunes Store and nothing works.  This just happened out of the blue.  I have never had a problem
in the past.  When connected to iTunes, I can access my account and get information,  I can connect to radio.   But no access to the
store. I have checked all the internet options and  all the connections.  I have disconnected my Norton 360.....didn't help.   Does anyone
have any ideas? 

I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

Similar Messages

  • TS1363 I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed.  Any suggestions?

    I can't connect to the itunes store from my Windows Vista PC. I have run diagnostics and itunes have verified my internet connection as positive, but not the secure link to the itunes store. This comes up as failed.  Any suggestions?

    everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • I can not access Itunes Store from my computer. When I run the dianostic I get a red light that says "Secure Link to the Itunes Store Failed".

    I can not access Itunes Store from my computer.
    When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
    Can anyone help me on this problem?

    ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Failure of the secure links to the iTunes Store

    Problem Itunes Store
    failure of the secure links to the iTunes Store
    Does not want to connect to the Internet

    Care to give a little more information? Like maybe exactly what you're trying to do when the problem happens, the exact error message that appears, how long its been happening for, what steps you've already tried, etc.
    These types of details can really make a difference when asking others for good troubleshooting. Since you are on a Windows computer though, a good place to start is these articles:
    iTunes for Windows: Network Connectivity Tests
    http://support.apple.com/kb/HT3204
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/ht1527
    iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls
    http://support.apple.com/kb/ts1379

  • Cannot, EVER, connect to iTune Store to see my purchased history. From Botswana

    Need help please. Cannot, never ever connect to iTune Store to see my purchased history. Although got billed from them. From Botswana, Africa.
    Thanks

    any suggestion ?
    Be patient. The App Store is having issues today. In the morning, the "check for updates" function could not be accessed. In the afternoon, that was fixed, but reviews of apps could not be entered. This seems to be the latest problem (also occurring for me, so it's the App Store, not your phone). So, try again later - they'll get it sorted at some point soon!

  • Cannnot connect to iTunes store - just started happening

    Had the phone over two years and this has never happened before. Tried to download updates for purchased apps and got the message "Cannot make network connection to iTunes Store - connection timed out". Tried both fromn the phone itself (WiFi) and from the iTunes app on the Win7 laptop (WifFi). Never a problem before.

    I'm having the same issue. I'm unable to download apps on my iPhone, iPad, or iTunes, none seem to be able to connect to the store for the purpose of purchasing or downloading apps.

  • TS1368 I cannot connect to iTunes store using iTunes. 'Secure link to iTunes store failed'. Please help!

    I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
    I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
    - Network interfaces verified.
    -Internet connection verified.
    -Secure link to iTunes failed.
    When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
              ''iTunes Help is unavailable because your computer isn't connected to the internet.'
    My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
    Getting kinda frustrated. Can anybody help please???

    I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

  • I cannot connect to I tunes store using I tune 11.1 I get the error 0x80092013 "secure link to I tunes store failed" does anyone know what this is?

    I cannot connect to the I tunes store after recently downloading I tunes 11.1 I just get the error code 0x80092013 so not sure what to do. I have tried deleting and then reinstalling I tunes with no luck. I tried to flush my DNS but that did not work, I tried the diagnostics in I tunes and it told me my connections were fine but said the "secure link to I tunes store failed" Looking for an answer thanks!

    Okay I was able to connect back to the I tunes store in I tunes 11.1 taking care of the error 0x80092013. I did this in XP going to the firewall controls, selecting the exception tab. I tunes was already in the exceptions tab but I deleted it anyway, then I added I tunes back using the Add Program button then browsing to the I tunes.exe location in the C drive then selected that as the program. I tunes showed back up in the exceptions once again. I then shut down the computer and restarted it and I then had a connection with I tunes. So the I tunes in the exceptions tab in the firewall was not working I just replaced it with a fresh one.

  • Cannot get a secure connection to iTunes store

    Even though I have an internet connection I can never connect to itunes store. Keep getting error message

    Hi jstewart28,
    Thanks for visiting Apple Support Communities.
    I recommend starting with the troubleshooting steps in this article if you cannot connect to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best,
    Jeremy

  • Upgraded from iTunes 9.2.1 (worked great) to 10.6.1.7 and cannot connect to iTunes store.

    I've tried all the troubleshooting documents for iTunes for Windows and nothing works.  The Help files in iTunes do not display - just blank windows.  Ran the diagnostics and they say that a secure connection to iTunes store cannot be established, but the Help button brings up a blank window.
    No error is ever displayed.  It just continues to say "Accessing iTunes Store..." forever.  Just got a new iPhone 4s and would love to sync it, register it, etc. but no luck there.
    Any ideas?
      Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Alienware M18xR1
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0033B05C0AD60B08
    Current user is an administrator.
    The current local date and time is 2012-04-02 08:00:19.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce GTX 460M
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-04-01 22:11:23.

    I've tried all the troubleshooting documents for iTunes for Windows and nothing works.  The Help files in iTunes do not display - just blank windows.  Ran the diagnostics and they say that a secure connection to iTunes store cannot be established, but the Help button brings up a blank window.
    No error is ever displayed.  It just continues to say "Accessing iTunes Store..." forever. 
    Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
    Apple software on Windows: May see performance issues and blank iTunes Store
    (Annoyingly, it's a bit of an "orphan" article ... there aren't many (if any) links to it from the other standard troubleshooting documents for Store-connection trouble. So I thought it was possible you might have missed it previously.)

  • Cannot connect to iTunes store - error -3212

    iTunes is telling me that I cannot connect to their store or to my account. But I am connected to the internet as writing this support request should prove. The message says 'an unknown error occured - error (-3212)'  This error only happened yesterday and is happening with both of my iPods.  I have rebooted my laptop.  When I did the iTunes Diognostic Check it says 'secure link to iTunes Store failed' but the others passed ('Network interfaces & Internet connection verified').  My computer is only 1 yr old (Asus Model U47A - i7, 8gb ram) and one iPod is only a week old and another is older.  I hope there is a simple solution as I am not very tech savvy.  I have checked online and have not seen this error anywhere. 

    I 'played' around with my Norton 360, did a scan, etc, and whatever I did something seems to have done the trick. It is solved and I am able to connect to iTunes store.  I wish you luck with your -50 error.

  • Cannot connect to iTunes store for app.update

    Un able to update app.due to cannot connect to iTunes store.
    I have a good wifi plus 3G connection .
    Thank you

    Usually it's because you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • OS 6: Downloaded OS 6. Error message "Cannot connect to Itunes store" when attempting to access the App Store

    After downloading OS 6, receive this error message "Cannot connect to Itunes store"  after attempting to access the App Store. I can access Itunes. Advise

    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Could be you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • HT2731 Says cannot connect to iTunes Store when I click on the App Store

    I have an apple Id already set up. When I click on the App Store icon, the message says Cannot connect to iTunes Store. Suggestions?

    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Could be you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?

    Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
    The following was done so far:
    1. Windows Firewall - new rule created for itunes.
    2. iTunes - latest version installed.
    3. LAN setting : automatic detection of proxy is enabled;
    4. iTunes diagnostics shows:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    TOSHIBA Satellite L655
    iTunes 11.0.2.26
    QuickTime 7.7.3
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 003FB880034B7720
    Current user is not an administrator.
    The current local date and time is 2013-04-23 11:01:14.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.2.26 (x64) is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
    Description:          Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 08:00:00 1970
    Lease Expires:          Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
    Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
    IP Address:          10.5.7.196
    Subnet Mask:          255.255.0.0
    Default Gateway:          10.5.0.1
    DHCP Enabled:          Yes
    DHCP Server:          172.18.255.2
    Lease Obtained:          Tue Apr 23 10:14:40 2013
    Lease Expires:          Tue Apr 23 22:14:40 2013
    DNS Servers:          121.97.59.7
                        121.97.59.2
                        121.97.59.3
    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2013-03-22 10:05:31.
    @@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"

    hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.

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