Cannot see gift movie on Apple TV

I've just gifted a movie from my iTunes account to someone else. They've received the email and accepted the gift using their iPhone. But when they go into their iTunes account of their Apple TV, the movie doesn't appear in the "Purchased" list.
They tried doing "Settings > iTunes Store > Check For Rentals" but that didn't help.
So where should they be able to find it?

Sounds like an Apple server issue to me.
Query it with iTunes store support via:
https://expresslane.apple.com
Explain you cannot play items you've prurchased.
Also send feedback to:
http://www.apple.com/feedback/appletv.html
A thread below mentions someone having similar issues, and that if they searched for the item again it would let them play via the search menu.
AC

Similar Messages

I rented Pacific rim yesterday in my Apple TV and watched part of it and them stopped. Now I am checking in my mac to watch the remaining part with iTunes but I cannot see the movie here.

I rented Pacific rim yesterday in my Apple TV and watched part of it and them stopped. Now I am checking in my mac to watch the remaining part with iTunes but I cannot see the movie here.

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

Cannot see items move when dragged

All of a sudden I cannot see objects move when dragged in Photoshop CC Mac. They wind up in a new position when dragged but I just can't see them move as I drag them. This would seem to be a preference but do not know where to change it.

When confronted with unexplainable Photoshop behaviour restoring Preferences (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved) is an option:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

HT1498 How to see a movie in Apple TV while dowloading?

How to see a movie in Apple TV while dowloading?

Welcome to the Apple Community.
Movies downloading to the Apple TV will start when enough of the file has been downloaded to ensure the movie can play in its entirety without stopping.

HT4437 I am watching a movie on my iPad in vudu, I have turned the AirPlay on the apple tv and I can hear the movie but cannot see the movie

I have started watching a movie on my iPad (last gen) on vudu , and started the AirPlay and I can hear it but am not seeing the movie. Where do I go to see it or what am I not doing?

That is normal. Not all apps are enabled for airplay, this is up to the developer to do.

I cannot play rental movie on Apple TV.

I tried to get a rental movie on Apple TV but I cannot watch it. I let the movie to finish downloading in order to watch later but it's never worked. It always showed "ready to play in 4 hours", even though, it was downloaded over 50% of the movie already. It's been several times until I really gave up. Finally, I cannot watch it and they deducted money from my credit card for this movie.
Never again rental movie on Apple TV!!!

Noonalways,
Most likely youi have a slow internet connection or have limits on your usage.
Apple TV calculates the time nneded to finish the doanload so you can comfortably watch the whole move without waiting for the rest of the download half way down the plot.
I understand the frustration but it is not Apple TV you have the real problem with.
If you go wor HD quality you can try to download standard and see if this goes faster.
TZ

Cannot Sync Rented Movies to Apple TV

I cannot sync rented movies to my Apple TV. I contacted Apple Support and they told me to update my Apple TV software (done), update my iTunes software (done) and reauthorize my computer (done). But it still won't work. It gives me the option to "move" the movie and it starts the syncing process but never finishes the process and never gives any type of error message as to why it does not complete the move. It just moves the movie back to the other side of the "move" screen. I have no problem syncing tv shows to my Apple TV. The Apple rep's response was that he recommended that I not purchase anymore rental movies. Isn't there something else I could try to fix it? Has anyone else encountered this? Thank you very much.

DO NOT, I repeat, DO NOT purchase rental movies in I-Tunes if you want to watch them on Apple TV. I rented "Batman Begins" in I-Tunes and Apple TV says it is "not authorized" to play it. I rented the "Darjeeling Trials", and Apple TV played the first few minutes - but when I paused it and came back to it, it said "this movie has expired" and even deleted the rental from I-Tunes for me - niiiice.
My Apple TV is brand new, latest model, 160GB, latest latest software (downloaded today) and I also have the latest lates (7.1.1) I-Tunes software. IF you download thru I-Tunes, RENTALS DO NOT WORK with this software.
Download direct to Apple TV instead (at least that works... )

Can't see downloaded movie on Apple TV

Can't seem to see the movie I downloaded from the computer on the Apple Tv. Bought and Downloaded some episodes of Dora at the same time, and they are showing and can be played under tvshows. Have checked the settings on iTunes and it shows as home sharing on, same with the ATV. Anyone else had this problem?

Home Sharing is playing up - you should see Movies/Rentals (on computer)/TV Shows etc under Computers.
Might be stating the obvious but computer and itunes need to be running for Home Sharing to work.
Might not help but try restarting your router. For some reason AppleTV and iTunes on the computer are not detecting each other - they should if both are on the same LAN, but occasionally security software or spurious factors prevent this.
Are you on Windows or Mac platform? Which OS version? iTunes up to date?
Any security software running that might be blocking access?
iTunes purchases can either be played over the LAN from the computer (Computers icon) or streamed over the internet (Movies/TV Shows icons). Your Dora purchases if accessed under TV Shows icon >Purchased are actually playing from the internet not the computer.
AC

Safari cannot play a movie from Apple's site

Hi All,
I was actually quite a bit surpriesed that Safari cannot play a movie from the Apple's web-site itself...! It is nothing special - just the 4S TV add with Santa Clause. The same link is working fine with Chrome.
Any ideas? I guess it is some sort of Preferences settings?
Merry Christmas!
Bojidar

Might be a Safari extension preventing the video from loading.
Go to your Safari menu bar click Safari > Preferences then select the Extensions tab.
If youi have any installed, turn that off, quit then relaunch Safari to test.

Cannot see iPhone movies within Aperture

Movies just show up as black fields and a warning that it is a unsupported video format. But I only use the iPhone 4 at the moment. That should be no problem at all -- right? Thanks for any help!

Hi Kai,
Yes, that's the same problem I had. My iPhone was importing into a directory that my wife had access to.
I discovered that you can keep a single Aperture library, but it needs to be in a directory that is not permissioned, or is only permissioned for your use alone and is owned by you. If any of the movies or the library itself are downloaded into a directory that is in any way shared with another user, or created outside your user directory, or the movies are initiallially imported by another user, you may get problems.
The way you can check if this is your problem or not is to create a new library in your personal user directory, move one movie into that same directory. Then import it as normal, and see if you have the same problem. If you do, then you must have a different issue and you can point Aperture back to your current library. But if it works, you have the issue I recently solved.
If you only use the library yourself, you can simply move it and the location your iphone imports to, to your personal user directory. You might have to reimport all the movies, but I didn't have to rebuild my entire library.
If you want to share the library with another user, the solution is more complicated. Create a new partitiion in Disk Utilities, I named it "Shared drive". Then in Finder, select Get Info on the new drive. select Ignore Permissions on this drive, and then move the library and movies over. It should now work fine. Note that any user will be able to see files put into the new partition, and the only way to avoid that is to use an ACL using Terminal, but that didn't work for me and is above my pay grade!
Good luck,
Dale

TS2972 cannot see photos on my apple tv, can anyone help?

Cannot get photos to appear on my apple tv

For the avoidance of doubt, whilst you may be sharing photos, have you actually any photos selected to share. Also where are you looking for the photos on your Apple TV they should be under the computer option on the main page once you log into your library.

Cannot play purchased movie on Apple TV

Having issues watching one particular show that I purchased recently on Apple TV 3rd generation. I have watched it a number of times, but then a week ago i keep getting this message whenever I try to play it, "iTunes currently unavailable please try again later". All other purchases work fine and I'm able to connect and watch them fine. However, whenever I choose to watch that particular show it gives me that message. I've tried updating to latest version and resetting everything. Not sure what's going on. Suggestions?

Sounds like an Apple server issue to me.
Query it with iTunes store support via:
https://expresslane.apple.com
Explain you cannot play items you've prurchased.
Also send feedback to:
http://www.apple.com/feedback/appletv.html
A thread below mentions someone having similar issues, and that if they searched for the item again it would let them play via the search menu.
AC

Cannot see my library on apple tv

I have home sharing on my pc and my Macbook Pro. I still can not see my libraries on my Apple TV. I have downloaded the latest iTunes 11 and still nothing. I also dont see the "Home Sharing Icon" on my iTunes player either. Is there something or some button I am failing to use? Please help...

Had a similar problem (before iTunes upgrade) Apple TV just stopped connecting to the home share network. Internet worked fine. My other iDevices could all see the libraries of other iDevices that were shared.
My solution was an Apple TV restore in the Settings menu. It wiped the device, then reloaded the original software, then downloaded the latest software. Took a bit of time, but resolved the problem.

WVC54GC works fine but cannot see the movie attached to the email

I have VISTA and WMP (windows media player) 11.0
My WVC54GC works fine, I can see the real-time video in IE, etc. BUT when I try to read the video attached in an alert email, I just see nothing in Windows Media Player. I think the video is playing for few secs but I see nothing in WMP.
Any clue?
note: I could also forward you one of these alert email (you could check whether you can play the attachment).
Message Edited by k1200rs on 10-13-2007 09:38 AM

I found the answer in the forum, by changing the file extension from .asf into .asx, it works.
Why is the video sent with a .asf?
Anyway, apart from this very small issue, I did not face any problem with this product!

HT4437 I am using the latest iTunes on Windows 7, but I cannot see my airplay devices (Apple TV, Airport, XBMC, etc) from iTunes. I cannot even see the airplay icon in iTunes.

How do I fix this?

I already have what you ( ClayandLonnie ) have suggested with the preferences>Shareing Preferences set to share all.
I have tried turing it off, and then back on.
I have tried just sharing specific items and this still did not work.
I am going to try stepping back down to 11.04.4 as previously suggested by TheDarkCanuck when I get home tomorrow. (maybe saturday). I am just leary about having to recreate all my libraries and how long that might take. I have over 1.5 TB of Music and Video, that is why I would like to get it working in the current version.
Just because I don't have a Mac, it seems that this is not being taken as a real problem for the windows 7 users (maybe it is specific to 64bit). I may try the 32bit version to see if that fixes it first. Unless someone else has, and want to chime in.

Cannot see gift movie on Apple TV

Similar Messages

Maybe you are looking for