Cannot see image when scanning check for neteller OS X 10.10

I am trying to use my bank's electronic deposit app.  When I scan the check I do not see the image and cannot submit it to the bank.  So far I have to use my Windows PC to do this.  Will HP provide full software for the MAC ever or must I keep using a PC forever so I can deposit my checks?

Hey there @iMACguy13!
Thanks for posting on the HP Forums!
I can see that when scanning cheques to your Mac running 10.10 your unable to see the image.  I may be able to provide some helpful suggestions!
From what I can see there is no full feature software and drivers for the Photosmart C410a on Mac OSX 10.10.  You should still be able to scan using the application in the Mac called Image Capture.  Image Capture is located in the Application folder of your Mac.  Using Image Capture your should see your scanner on the left side.  It may be listed under shared.  Once you select your scanner you should see settings on the right side for scanning.  There is also an option to preview the scan before you save it. 
Within Image Capture you can also change the DPI settings to increase the resolution of the image.  This may help fix the quality issue!
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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