Cannot See Nano in Device Manager, ITunes or Ipod Updater

Help! I purchased a new Nano 3 weeks ago and I have been struggling with it ever since. I had it working very briefly, with some songs loaded. However, I then applied the lastest update (03-23) and my nano hasn't worked since. I've tried everything. I've uninstalled and reinstalled. The Nano does not show up in Windows Device Manager, and it does not show up in Itunes or in ipod Updater. In all the postings I've read with suggested solutions the nano was at least showing up SOMEWHERE. Mine doesn't show up in any of the three places. The songs I had loaded onto the Ipod disappeared, although they still show on my computer in ITunes. I have 2 USB 2.0 ports, and I've tried switching between those, but that still doesn't work. I am able to plug my Palm into either of the 2 ports and do a Hotsync, so I know the ports themselves do work. One post suggested putting the nano into disk mode before opening up the ipod updater. I have tried and tried to get my nano into disk mode and I can't get it to do that. The Apple logo comes up, I try to press Select and Play/Pause but it just comes up with the language selection list. I click on "English" and it brings up the regular menu. I do remember my computer restarting with the Nano still connected when I was working on this problem early on. Could that have damaged something or reset something? I've spent hours and hours over the past couple weeks on this problem and I'm truly stumped. Can anyone help? At this point I don't know what else to do except take it back to Best Buy. Thank you in advance to anyone who can advise.

I tried googling for HP USB Disk Storage Format Tool and found a page apparently on the HP web site that describes this tool, but when I click on the link to download the tool I get a bad address error. I tried searching the HP site for the tool without success. Any suggestions GailPod? Do you have a working link for the tool you recommended?
Also, I thought my PC was completely current on software. I'm set to receive automatic updates from Microsoft. However I checked the Microsoft site this morning and discovered that while there weren't any High Priority updates that I didn't have, there were 7 optional software updates available that I had not yet installed. I installed those this morning and that has changed the symptoms of my problem.
Prior to installing the updates my computer was not recognizing my nano unless I rebooted with the nano attached. If I did that then I got the "Found New Hardware Apple ipod USB Device" message and the little removable storage icon appeared to the far right of the Start taskbar.
After installing the updates this morning my computer does not recognize my nano at all. Even if I reboot with the nano attached I no longer get the "Found New Hardware..." message and the little icon no longer appears. However, in Device Manager an "Unknown Device" now shows up in the USB list a few seconds after I plug in my nano. I've tried to update the driver for that device, and it says I have the most current driver. I checked c:\windows\inf (per someone else's posting) and I do have usbstor.inf. Based on the last update date it appears to be the original one from when we purchased our computer approximately 4 1/2 years ago.
I continue to be able to successfully plug other devices, such as my Palm, into my USB 2.0 ports. My Palm works fine in either of my two USB 2.0 ports.
Of the 7 updates I installed this morning, 2 were for XP, 2 were for Windows Media Player, 1 was for Windows Connect and 1 was .NET. I guess I'm wondering if the Windows Connect and/or Windows Media Player updates didn't result in the change I've seen today.
It seems like this problem has to be software related. I just wish Microsoft or Apple or both would figure it out. Anyone have any new suggestions?

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