Cannot see phone media files on BB Link

I am using a new PC running Windows 8.1, but media files on my Z10 phone are not visible in BB Link. No problem synchronizing Calendar and Contacts though. The software tries to establish synching relationships but is unsuccesful and eventually sends a message about some connection problem. Unplugging and replugging the device does not work.

Link is suitable only  for BB10 OS, try connecting your phone wireless and check. 
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