Cannot See Reviewers' Comments

I initiated a shared review using Adobe Acrobat Pro XI (Windows 7) and posted the PDF on a shared local server. Reviewers used various supported versions of Acrobat Reader to comment. After the review was over, I opened the PDF but none of the reviewers' comments were in the PDF. The Review Tracker said 3 reviewers added 1, 2, and 43 comments respectively. I searched this forum and tried deleting the Collab and Synchronizer folders, and that made 3 comments from 2 reviewers appear, but the 43 comments from the 3rd reviewer are not appearing.
I extended the review through tonight, deleted Collab and Synchronizer again, then re-opened the PDF and clicked Check for New Comments, but still no additional comments. The XML file for the 3rd reviewer has a number of entries (I'm guessing 43) that appear to be valid, but they are just not showing up in the PDF.
This appears to be a very common problem, based on the number of complaints in this forum. How can I make Acrobat display this reviewer's comments?
This is our first use of the shared review method and we have not yet told our reviewers that their comments are lost. If we can't rely on Acrobat to display reviewers' comments, and if Adobe is not willing to fix this long-standing and deal-breaking bug, we can't use Acrobat any more for reviews.

I don't know if you solved this issue yet. But we have the same issue in the pass, and clean the log files under "\Synchronizer\resources\" folder seems to be a solution. Here is the thread talking about it.
https://forums.adobe.com/thread/1426298?start=0&tstart=0

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