Cannot see sub-account emails in My Verizon

I recently replaced my hard drive and now Windows Live Mail is no longer available. So I'm trying to use My Verizon to check my emails. The only problem with this is that any emails to my sub-account emails are not appearing in My Verizon. How do I fix this. If I can't see my sub accounts I'll have to migrate to another email service like gmail. Can anyone help????

Your primary account and sub accounts are separate accounts in Verizon. If you want to access your sub account's messages, you'll need to log into that account.
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Transferring sub account email address to new Broa...

My daughter used an email address as a sub account on my main account. She recently became a new BT Broadband customer at another address.
She used my sub account email address as a BT ID on her new account and can access her account information.
However her email address is no longerfunctioning as an email address, not being recognised as such. consequently she cannot access her emails.
Can the moderators arrange to transfer her email address and emails to her new account as her main email address?
Many thanks
Solved!
Go to Solution.

Hi JayCeeBee,
Please use the 'contact the mods' link in my forum profile to send in the email and account details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to receive sub-account emails in Windows Ma...

Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Solved!
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ThePuffin wrote:
Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Hi. Welcome to the forums.
There is no particular need to verify any BTinternet sub accounts.
The reason for this error is a settings change by some means or other, even accidental. As there have been mail server issues for a number of weeks now - is it possible your family may have tried to alter their Windows Mail account settings to try to fix the problem ?
Verification has actually nothing to do with receipt of email, so that sounds to be a settings issue.
I would suggest contacting your family to check the account settings again, and make sure that each one only refers to the email address in question, and any primary account details (e.g. that needed for verification) is removed from the sub account..
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New sub-account email not working

Was to receive a phone call from a support Manager today (8/31/11).
Did not receive it.
Not surprised. (Will call you back with a solution, promise we will).
My sub-account email address of:{edited for privacy} is not working.
When I try to send to this email, the verizon email servers are giving me an error message: "this is an invalid email address"
When I send to {edited for privacy}it works.
I guess this "{edited for privacy}" is linked to "{edited for privacy}"?
Try to figure this one out.
Please fix this!

jpmd70,
I apologize for the improper handling of your concern. We can help check into this issue for you. I have sent you a PM to get more information and look forward to working with you on a resolution.
Verizon Support
^MRM

I forgot my security questions answers... How can I reset them? I cannot see "send an email to your rescue email address to reset your security questions and answers"

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Call AppleCare & ask to talk to "Account security".

Sub account email

there is no place on my profile page to open a sub account email. How do I do it.

Are you sure you are using the "primary" logon id. Its on the bottom of my residential profile.

How can I change my work email (sub account) to my own verizon account?

I want to keep my email intact. I have retired and my work sub-account needs to be changed to my personal account to make sure I don't lose it.

And what happens if you leave Verizon because you move out of its service area? I know, unlikely, but it happens.
You can email your contact list from your old email account and merge with new account. Look for a sharing function in your work email contact list.
You can then forward your work email to while you transition your contacts to your new email address.
I Recommend switching to safe, public Gmail account. Unlike Yahoo, it isn't over-run with spam.
Gmail is free and will save all your contacts for use on any device. As a way to move your information, going through gmail is very effective.
You can use gmail as the default but still use Verizon email. This way your contact list is always saved in a public email account.

Registering a new sub account email

has anyone else had the following issue ?
i have contacted bt,s help desk been referred to their "level2" help desk , but still no resolution.
i dont have any "extras" on the "mybt" page so cannot create an email sub account for my daughter.
the help pages are very specific but as i dont have the extras i cannot follow the advice.
the level 2 help guy claimed i hadnt been properly moved across from the yahoo set up and said he had resolved the issue for me ....result , "same as before"...no good, getting bored with it all , usual pain in the neck service. spent 45 mins with the "basic level" help service, who couldnt do anything except refer me to "level2", number i was called on is a one way number so it looks like back to square one !! HELP ME !!!!

Log in with this link:
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Sub-Account Email not working

Although I've successfully created sub-accounts in the past, this weekend I created a new sub-account but the associated email does not seem to be working properly. I can log onto the the account and access the web email for this new sub-account. However, there is only the introductory "Congratulations on your new account" email from verizon in the inbox. I do not receive any other new emails even though I have sent several from various different addresses. I was able to successfully send emails from the new account (although as of this morning that does not seem to be working either).
I have not set up any block senders, there is nothing in the Spam folder. I tried creating another sub-account with the same results. I'm still under my sub-account limit so should be fine there.
Any thoughts?
Thanks,
Larry

10-23-2011 03:39 AM
I have been having the same problen since july 2010. I have 1 main account and 2 sub accounts. All 3 can send email, but the emails to the 2 sub accounts are bounced back with
Remote host said: 550 5.1.1 unknown or illegal alias:
I downloaded the verizon in home agent, talked to several verizon on line help agents who did a remote assist session. I have to explain the problem over and over again and they do the same thing over and over again. I know the definition of insanity, however the sub accounts still do not work.
I posted this 10-23-2011. It is now 5-9-2012 and am still having the same problem. Any solution?
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Swapping Sub-account email for Main account email ...

Hi,
Some years ago when we first set up BT broadband my son entered the details online and set his email address as the primary account. He's now moving on and I'd like to update this to have my email (currently a sub-account) as the main account email. How can this be done? Any guidance greatly appreciated.
Thanks,
David
Solved!
Go to Solution.

you cannot do this but if you contact the mods they may be able to help you
contact mods
can take up to 3 working days for mods to contact you
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Cannot see @me account on ios5

Hello, sorry for my english
Ive just setup my icloud account and my new @me mail.
Ive switch-on mail on ios5 icloud settings, but when i go in the mail app i cannot see any @me account i just see my old mail account (like yahoo, gmail, etc)
If i try to add once again the account he said ive already added..
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Thank you
Ivan

solved
ive just deleted icloud account and recreate

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Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. The screen will go blank and then power ON again in the normal way.] It is app and data safe!
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Swapping primary and sub-accounts emails

Hi
I know that this has been answered a few times but I want to check I'm sending to right place/person. Splitting up with husband and need to change the primary account from him to me. Mine is the secondary. I'm now paying the BT bills.
How do I get this to happen

contact the mods for help http://bt.custhelp.com/app/contact_email/c/4951
can take up to 3 days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Cannot Access my Email - sub-account only

For 24 hours I have been unable to access my sub account email from the web, my computer client or my smartphone. However, I continue to receive my primary account email. I have been told it is a widespread problem but I don't see widespread comments here. The message when I attempt login is: "The information you entered does not match the information we have on file." There is no doubt that I have the correct username and password. I have used this account for over 10 years. I checked in my MyVerizon Primary account settings and my sub account is still listed. I called Support and they told me it would be worked on 'soon'.Anyone else have this experience and any solution identified?

All my email accounts (Outlook on PCs, Apple Mail and Outlook for MAC) time out when I try to get email. My Verizon Yahoo on line (I think you call that a primary account) does work, but none of the local accounts can connect. After support checked my email settings three times and found them to be correct, they said their server was undergoing "scheduled maintenance". This actually happens to me every once in a while and I go through the same **bleep** with verizon. Personally I think their server needs more capacity. I too am surprised that there are not more complaints on here. This HAS to be a universal problem.

Cannot see sub-account emails in My Verizon

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