Cannot see video from certain users

I have a PC and Mac in the house. If I log in to the PC and Mac with 2 of my own separate accounts,  and video skype myself,  the video works okay. I would infer from this that.
-my router and ISP are okay
-that my PC and Mac have Skype set up correctly.
Earlier today I connected with two new people on Skype, and in both cases, they could see me, but I could not see video of them. Audio was okay. Does this mean the problem is at the other users side? I am suprised by the difficulties i am having, given that I can video skype myself with 2 different accounts, and 2 of my own computers.

The three main causes would be incompatibles due to the Skype version being used by your contacts, bandwidth related, or computer/device hardware related.   If your contact's computers are over 10 years old and don't support the P4 and above SSE2 instruction set then video will be disabled on both ends.

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