Cannot Select Correct SQL Instance to Upgrade During Install

Hello all,
A program that we use installed an instance of SQL 2008 R2 SP1 Express on our Windows 2008 R2 SP1 server. We would like to upgrade that instance to SQL 2012 BI. On this same server also runs another instance of SQL 2008 Express. The instance that we want to
upgrade is named PROFXENGAGEMENT, and the one that we want to leave as is is named SQLEXPRESS.
When I go through the 2012 install wizard, I get to the screen where you select the instance to upgrade. There's a dropdown box to select the instance, and a box below that lists all of the instances on the computer. While both are listed at the bottom, only
SQLEXPRESS is listed in the dropdown box for me to select. There are no error messages, it just won't let me select the instance I want to upgrade.
* I tried things like leaving one instance running and the other stopped, but that did not make a difference.
* The discovery report I ran listed both instances properly.
* Following an Internet search result, I also ran the script on this website. All files are located in the Installer cache.
* I tried running a repair of the PROFX instance through the installer that came on the CD for that program, but that didn't make it appear either.
I'm not sure how to make the instance appear so that I may select and upgrade it.
Any help would be greatly appreciated.
Thanks in advance,
John

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Balmukund Lakhani
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