Cannot send email on ipad or iphone.

Error message says user name or password are not correct.  I've re-entered many times and verified on macbook.  Have also restarted both machines.  I am able to receive mail.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
-Griff W.

Similar Messages

  • I cannot send emails on iPad 2 or iPhone 4s.

    Cannot send emails on iPad 2 or iPhone 4S. I keep getting an error saying you have exceeded your sending limit. Messages just sit in the outgoing box. How do I resolve this and avoid it in the future.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • TS3899 recently changed ISP, now cannot send emails on iPad but can receive them, help

    recently changed ISP, now cannot send emails on iPad but can receive them

    Make sure that your username and password are set in the outgoing mail servers setting.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • Trouble sending email from iPad and iPhone

    I'm haing trouble sending email from iPad and iPhone 4. No trouble receiving email, just sending!

    If this happened in the past hour or so with dot-mac or dot-me mail, the iCloud servers were having a problem.

  • Cannot send email from iPad & iPhone with Virgin Media

    I cannot send emails from my iPad and iPhone. I have a virginmedia.com address and I can receive but just cannot send. A message keeps saying the smpt settings are wrong. However, I have followed the tutorial on Virgin Media web site (this is how I managed to start receiving emails on my devices) but still not sending. I have looked at the settings in my MacBook Pro and all seem to be correct. Does anyone have an idea what could be wrong? I had a similar problem when I loaded Microsoft Office 365 for Mac; I had to end up calling Virgin Media (useless) and then Microsoft (useful). Anyhow I have looked at the settings on the Mac and they all seem to correspond with the ipad and iphone but still cannot send emails. V V Frustrated.
    Thanks for reading.

    Then make sure that the settings are correct in your email account.
    Check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • Cannot send email on iPad

    I cannot send email from my hotmail account on my iPad.  An error message indicates that the user naame or password for "Homail" is incorrect.  I have re-check the passwords in settings and they match my iPhone (on which I can send mail from the same account).

    bump

  • Cannot send email after update on iphone 5

    cannot send email from one account after update,  states my password and/or user name incorrect.  I have it written down,it's not incorrect.

    After the iOS 7 update, in order to send email from my iPhone5 and my daughters (also from our iPads) I had do follow Apples reset instructions. Hold the HOME buttton and the START/AWAKE button until your device restarts and you see the Apple logo when your device restarts. You do not have to swipe the message bar which shows up sometimes as your iPhone is shutting down. Sadly to say, but on my daughters iPhone 5, I had to do this 5 times.
    If you live near an Apple store, make them do it so that someone at Apple will send a fix for other people. I looked for a simple way to contact Apple and there is none. There is a series of prompts and links that are time consuming to be able to reach support about even a simple problem.

  • Cannot send email from ipad?

    I can receive, but cannot send emails from my iPad. Always get message that I have wrong user name or password.

    Then make sure that the settings are correct in your email account.
    Check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • TS2621 I cannot SEND email from iPad but I can RECEIVE email!  ERROR message says "your email has been placed in your outgoing mail box.

    Why will my iPad not SEND email but will receive email?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • Cannot send email from iPad mini

    trying to send from ipad to my email and I get a msg that it has been placed in my outbox, no password provided. Please go to mail account settings and enter a password.  I thought I had done that.  where am I going wrong?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • My Applemail cannot send emails when tethering from Iphone

    Hi,
    When I tether internet from my Iphone to my laptop, I cannot send emails in applemail.
    All other internet connections work fine, It looks to be the iphone perosnal hotspot thats not working.
    Has anyone else faced this issue? What is a solution?
    Thanks.

    Most likely because your carrier is doing this to stop spammers.

  • On 3G we cannot send emails from either our iPhones or iPad and this also happens with some WiFi connections but not all.  Yet we can always send emails from our Hotmail Email account.  What is causing this and what do we need to do to resolve it?

    On 3G we cannot send  Business emails from either our iPhones or Ipad and this also happens with some WiFi connections but not all.  Yet we can always send emails from our Hotmail Account using both 3G and WiFi.
    We bought the iPhones and Ipad so that we could send emails while we are out of the Office, but we are not able to do this unless we can find a WiFi connection. Incoming emails are fine.  We use IMAP, for Business emails just incase this is relevant and I know that Hotmail is POP3.
    Our technical IT knowledge is not great, so we look forward to your suggestions as to how to resolve this. 

    Contact whomever supports the email account and get the correct Outgoing email server settings from them.

  • IPhone cannot send email using Yahoo account. iPhone no envia correo Yahoo.

    Hi Everyone,
    I just got my iPhone from Movistar Venezuela and I've found I'm unable to send email using my Yahoo account. However, I can receive Yahoo email just fine (paid $20 for Mail Plus subscription), my GMail account can send and receive perfectly, and I can go surfin' Safari with no problems too.
    The error message I get is "Cannot send mail: an error occurred while delivering this message". I called Movistar Customer Support and they said everything was fine on their end...
    In typical Apple fashion, the error message is so simple I have no idea where the problem is. Does anyone know how can I get more information and how to solve this annoying problem? My Yahoo account is actually my primary account...
    Thanks in advance!
    Saludos a todos,
    Acabo de comprarme un iPhone de Movistar en Venezuela y me encuentro sin poder enviar emails con mi cuenta Yahoo. Sin embargo, si puedo recibir correo Yahoo bien (pague $20 por mi suscripcion a Mail Plus), mi cuenta de GMail si puede enviar y recibir email sin problema y puedo navergar con Safari sin ningun problema.
    El mensaje de error que recibo es el siguiente": "No se puede enviar correo: se ha producido un error al enviar el mensaje". Llame a Atencion al Cliente de Movistar y me dijeron que no habia ningun problema con mi linea o con su servicio de datos...
    Como tipica cosa Apple, el mensaje de error es tan simple que no tengo NI IDEA de cual es el problema. Alguien mas ha sufrido este problema? Sabe alguien como puedo obtener mas informacion de este error y como solucionarlo? Lamentablemente, mi cuenta Yahoo es mi correo principal...
    Gracias de antemano!

    Creo que resolvi el problema, temporalmente.
    1) Borra tu cuenta
    2) Vuelvela a crear
    3) Ve a Ajustes
    4) Ve a Mail Contactos Calendarios
    5) Ve a la cuenta problematica
    6) Ve a SMTP
    7) Anadir nuevo
    8)
    Nombre servidor: smtp.mail.yahoo.com
    Nombre de usuario: no dejar vacio
    Contrasena: no dejar vacio
    Usar SSL: si
    Autenticacion: Contrasena
    Puerto del Servidor: 25
    Lo consegui de aqui: http://www.emailaddressmanager.com/tips/mail-settings.html
    Dime que tal te funciona.
    I think I solved the issue, temporarily at least
    1) Delete account
    2) Create again
    3) Go to settings
    4) Go to Mail, Contacts, Calendars
    5) Open problematic account
    6) Go to SMTP
    7) Add a new server
    8)
    Name: smtp.mail.yahoo.com
    User name: do not leave blank
    Password: do not leave blank
    SSL: Yes
    Autentication: Password
    Port: 25
    I got this info from: http://www.emailaddressmanager.com/tips/mail-settings.html
    Let me know how this works

  • Cannot send email on LTE with IPhone 6  and IOS 8.1

    Since I got my iPhone 6+ and upgraded the operating system to IOS 8.2, I have been unable to send email unless I am on WIFI. If I am on AT&T LTE 4G, when I hit the "SEND" button, I get this pop-up box: "Unable to Send Email / A copy has been placed in your Outbox. The sender address (my email address) was rejected by the server."
    As soon as I get to a WIFI connection, the mail goes right out, no problem. I have tried everything I can figure out, up to resetting my network settings, but nothing changes. The email address I use as my recipient address is the same one I use all the time and have used for years. Never had this problem before getting the new iPhone and upgrading the OS. (But not sure exactly at what point the LTE sending stopped working.) Any clues?

    I would check with your email provider. It sounds as if the SMTP server needs a different port to use or needs to have SSL turned on. Many email providers will not allow you to send mail when not on their physical network unless there is a way to verify who you are. SSL does that, but needs additional information, like your username or password. Go into the mail account and look at the settings for your SMTP server. See if SSL is on or off, and make sure that you have entered your username and password in all locations, even where it says optional.

  • Cannot send email with new 3G iphone

    Hi.
    I bought a 3G phone about one week ago. I had owned a first generation iphone before this. On my new phone, everything seems to work, except I am unable to send email. I get either the message "the user name or password for "SMTP:[email protected]" is incorrect.
    I entered the same user name and password as on my incoming settings, just 30 minutes ago. (incoming has worked well).
    Prior to my entry of this user name and password, (since receiving this phone) I received an error message that the sender address was not recognized.
    I have read through several discussions and forums, but still am unable to correct this problem.
    Can you help?
    drpatricia

    Hi PRuth,
    Most email accounts issued by Internet Service Providers are only going to be able to send emails when connected to the Internet over their network connection. So, if the iPhone is connected to the Internet over the 3G network or another network connection that is not owned by the ISP, it will not be able to send emails. More detailed information and tips available here: http://support.apple.com/kb/TS1426
    You can try enabling an alternate server, go to Settings> Mail, Contacts, Calendars, tap the account> Tap the outgoing mail server> turn on the alternate AT&T servers, which can be used when connecting to the Internet over 3G or EDGE.
    Jason

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