Cannot send email to one particular address

I've lost the ability to send emails to my work email address, it seems to have stopped working in the last 30 days or so. I can receive emails from the work address to my personal address, but sending from the personal address to work doesn't work. The emails are not returned as undeliverable. I have Verizon FIOS as my provider, I have tried sending email to my work address from their web email interface and it works fine, so the problem lies in Thunderbird. Anyone have an idea what has happened? I'm not having an issue sending or receiving to any other address.

''Matt [[#answer-667247|said]]''
<blockquote>
It is just a shame Verizon employ support that is not.
Sending from Thunderbird uses a completely different set of protocols and procedures to web mail.
Sending from Thunderbird is analogous to sending snail mail by dropping it in a pillar box in your street corner. Sending using web mail is more like going to the local mail sorting house and dropping the mail into the truck delivering to the city your sent your mail to.
In my analogy there is one huge difference, your anti virus program does not scan outgoing web mails, it does not even see them as mails. The same goes for incoming mail.
So when support people start blaming outlook or Thunderbird and saying it must be the problem, what they are really saying is they actually know nothing more about mail than you do, they have arrived at the end of their script and your have no resolution, so please go away.
We try to do a little better here, but sometimes we can't. Verizon have access to the outgoing servers, they could tell you if your mail ever actually leaves their system, we can only guess.
So what is the mail server your sending to? Is the outgoing mail address your work one?
When you right click on the account name in the folder tree and select settings. On the bottom right is the outgoing SMTP server for the account. Is it what your think it is?
</blockquote>
The outgoing mail address is to my work email, it's @us.ibm.com, I checked the SMTP server name, it is outgoing.verizon.net which is correct.
You're right about Verizon support, once I was able to send via their web interface, they were pretty much done with me....and I pay for that support too...
This is probably going to end up being something simple, at least i hope so, but at the moment it's very frustrating...

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rustygoat wrote:
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