Cannot send email using SMTP

Hi,
For the last three days I have been unable to send any email via outlook using the SMTP server (mail.btinternet.com). I get repeated requests to enter my network password, but it is not accepted. The password is correct (I have tried retyping it numerous times) and I can still log into webmail using it. This problem occured on both my computers simutaneously and without any changes being made, so it is not setting related. I have tried creating the account again, but it fails due to this issue. Incoming mail is unaffected.
Please could someone offer some help? Is there a known issue as I am unable to find anything to suggest there is on the BT service status page?
Andy

Hi bernies41802,
Thanks for posting.
Sorry for the problems you're having. Has your email address been migrated to the new BT Mail platform? You can check here - Check which BT email service you are using
If it shows on the new BT Mail platform double check your settings are correct here - BT Mail: What are the settings for outgoing and incoming mail servers?
Post back and let me know how you get on.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Hi Everyone,
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Creo que resolvi el problema, temporalmente.
1) Borra tu cuenta
2) Vuelvela a crear
3) Ve a Ajustes
4) Ve a Mail Contactos Calendarios
5) Ve a la cuenta problematica
6) Ve a SMTP
7) Anadir nuevo
8)
Nombre servidor: smtp.mail.yahoo.com
Nombre de usuario: no dejar vacio
Contrasena: no dejar vacio
Usar SSL: si
Autenticacion: Contrasena
Puerto del Servidor: 25
Lo consegui de aqui: http://www.emailaddressmanager.com/tips/mail-settings.html
Dime que tal te funciona.
I think I solved the issue, temporarily at least
1) Delete account
2) Create again
3) Go to settings
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6) Go to SMTP
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8)
Name: smtp.mail.yahoo.com
User name: do not leave blank
Password: do not leave blank
SSL: Yes
Autentication: Password
Port: 25
I got this info from: http://www.emailaddressmanager.com/tips/mail-settings.html
Let me know how this works

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You must use mail.btinternet.com for outgoing server. You can retain your old incoming server for your own domain, but must use the BT one for any @btinternet accounts.
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HELP! HELP! Please.... Cannot send email via SMTP....

Hi,
Not posted here before but this really is a last ditch attempt to get my email working. I'm at my wits end with this.
I reported a problem that I could not send mail via SMTP (with Outlook) last December (2014). I kept getting a message from the mail server stating "421 Too many messages". They guys on live chat tried for an hour to get it working, finally gave up and told me to use WebMail instead. Ok, that worked but... in January that went off completely and I found that BT had removed my mailbox from the system!
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I've tried making an online official complaint but that came to nothing as they told me as it was Outlook they couldn't help. Maybe it was set up wrong. It's not set up wrong - I'm a Network Engineer!! I've set up hundreds of Outlook accounts! The SERVER error message is like a big flashing sign stating that it's a BT issue. Why will no-one listen to me??? Why will they do nothing at all? This problem has been posted many times. Why is it not sorted?
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Yes of course I've contacted the Premium Mail help number. I've called them many, many times without any success at all and since I've been calling from abroad it's cost me a fortune to get nowhere.
These forums are for the BT Community. I'm part of the community since I still have BT services. This isn't a Broadband forum. As I've indicated though, I've been with BT for over 35 years so I think that entitles me to some sort of service - even from here if possible.
There is no issue with my account according to the BT staff. This has been checked and all is fine. The issue is that they are refusing to acknowledge that there is a problem although there clearly is one.
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Hi
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Now, the only issue is that I do not receive any email at the address specified! I would be very grateful if someone could point out the error here.

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QIP6416-P1, IMG 1.8, Build 02.54
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Cannot send email using SMTP

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