Cannot send emails on Q10 while traveling using wireless

Q10 PROBLEM I am on Rogers wireless using a telus email address. The incoming server setting is Telus and out going is Rogers wireless, While in Canada I have no problem receiving and sending emails. When I travel I do not buy the data packages I rely on wireless connections and with the Q10 I am not able to send using wireless when I travel. I have tried changing the outgoing server to telus in those situations but it still will not send, In the last month I have tried it in Jamaica and in Vegas with the same results...will not send emails I receive fine. Other people must be having problems? Rogers has been useless directing me to a solution, Help.

GregandhisQ10 wrote:
Thanks again...... I will take another run at Rogers and see what happens. I am not sure I guess when you say hosted but I will ask that whan I speak to Rogers.
You will know by virtue of the email address format. If it is @BB, @Rogers, @Telus (@Carrier), or something else that seems to point to either BlackBerry or a specific carrier, then indeed it is a hosted email account.
GregandhisQ10 wrote:
I have had the same email account at Telus for ever and all other BB devices I've had used the incoming and outgoing from Telus but this device will only work sending if I use the rogers outgoing server so I end up with a teuls incoming and a rogers outgoing
I don't understand that at all then. If this is a hosted email account, I can see no way for it to ever function on any BB device other than a) a legacy BB device and b) a legacy device that is actually operating on the original carriers network. I have never heard of a hosted email account being directly usable (e.g., no forwarding involved) on any device for any other carrier. So perhaps this isn't hosted after all...but still, I have also never heard of any restriction to use the carriers outgoing SMTP server only.
I believe that perhaps I do not actually understand your exact situation.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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If you are uncertain which mail platform you are on, you can confirm this by logging in here.
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Cannot send emails on Q10 while traveling using wireless

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