Cannot send fax through Apple modem

In Tiger I regularly sent out faxes through my external Apple modem. However, after upgrading to Leopard, I can no longer send out faxes. Instead I get a "Preparing to send the fax document" message, but it never sends it out.
Does anyone else have this problem? Is this a known bug in Leopard?

I'm sorry but I don't know what you mean by "/var/log/cups/error_log". I typed it into Spotlight, but nothing came up.

Similar Messages

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

HOW TO SEND FAX THROUGH INTERNAL MODEM

Hi,
I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
Looking in prefs it is not set up, but it wants a telephone number for dial up.
I have broadband so have no idea about a telephone number for dial up.
Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
Hope you can help,
Jamie

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

"Let others send fax through this computer" - problem: modem not showing up

I have a macbook that does not have an internal modem for faxing. I am using another networked mac in our office that has an internal modem for faxing. I have set up the printing and fax preferences to "let others send faxes through this computer" on the mac that can fax. It has worked in the past, but this morning when I went to fax from my macbook, I cannot see the modem in the mac that can fax. I have also checked with other macs in the office and they can't see it either. Network is okay, I can access the computer through connect to server, I have repaired permissions, restarted and still no modem showing up or shared printers showing up. I have not updated anything on the mac that can fax. Any ideas?

http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1801.html
Strange, not sure why it's not showing up.
Have you confirmed that the fax printer is working on the host Mac? Maybe try turning off the sharing and deleting the existing Fax Printer in the Fax List with /Applications/Utilities/Printer Setup Utility, and creating the Fax Printer again, and turn on sharing again.

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Sending Faxes using internal modem and DSL

I found that I can receive a fax, but I cannot send one. When I try and send one the internal modem tries to connect to the internet using "internet connect". It searches for a number to connect to the internet. Since I am using DSL now I don't have a phone number to dial into the internet. If I put my phone number in it calls me and gets a busy signal.
Can someone tell me how I should be configuring the internal modem?

From the Knowledge Base at
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1797.html
Sending a fax
You can fax files directly from your computer to any fax machine or computer that is set up to receive faxes. If your computer has a modem that is connected to a phone line, it is automatically configured to send faxes.
Open the document you want to fax.
Choose File > Print.
Choose Fax PDF from the PDF pop-up menu.
Type the fax number of the user you want to receive your fax in the To field.
You can also choose users directly from Address Book by clicking the Address Book button to the right of the To field. Be sure you have a fax number listed for each user you choose in Address Book. For more information about using Address Book, see Address Book Help, available in the Help menu when Address Book is open.
If necessary, type the dialing prefix required for the phone system you're using in the Dialing Prefix field. (For example, if you need to dial a 9 to access an outside line, type 9 in the Dialing Prefix field.)
If you want to send a fax through a modem other than your computer's built-in modem, choose it from the Modem pop-up menu.
If you want to send a cover page with your fax, click the Use Cover Page checkbox and type a message in the Message field.
If you need to change any of the preset faxing options, choose the type of options you want to change from the Fax Cover Page pop-up menu. (To see options for the application you're using, choose the application from the pop-up menu.)
If necessary, select options for the type you chose. (For example, you can select the number of copies you want faxed if you chose Copies & Pages in step 8.)
Tip: If you have a combination of options that you frequently use when faxing a document, you can save it as a "preset." After choosing your options, choose Save As from the Presets pop-up menu and type a name for the set of options. If you want to use this set of options when you fax a document, choose its name from the Presets pop-up menu.
Click Fax.
The fax is sent as soon as your modem is available. (For example, if you're using your modem to connect to the Internet, the fax is sent after you disconnect from your Internet service provider.)
You may want to send your fax at a later time. For example, you may want to send it at night when telephone rates are lower. Just choose Scheduler from the Fax Cover Page pop-up menu, and enter the time. Make sure your computer is on, is not asleep, and is connected to your phone line at that time.

Cannot send SMTP through Outlook

I cannot send mail through Outlook when I am connected to my WRVS4400N router. If I drop the router it sends fine so it's not my ISP. I can also telnet to the SMTP server. Any ideas??? I have gone back to factory defaults and still nothing. I am trying to use a godaddy relay on port 25. Someone please help.

mfarris wrote:I'm confused...I have to config port forwarding to send SMTP traffic out? I don't think I'm blocking any outbound ports.
mfarris wrote:I'm confused...I have to config port forwarding to send SMTP traffic out? I don't think I'm blocking any outbound ports.
Don't know if you resolved your issues yet , but I was having the same problem. Heres what I posted. I've been reading these forums for some help regarding not being able to send email from Outlook. I tried everything that was posted here and nothing resolved my issue. Router was configured correctly, latest firm-ware, tried disabling all of my firewalls, bypassing the router and connecting directly through my modem, changing router settings as suggested... nothing. I then deducted that because I still couldn't send emails just going through my modem, it wasn't at all a router or fire wall issue. I did some research on ISP's and port 25...the port for send/receive emails. Heres what I found out and the changes the cleared up all of my issues. Many ISP's are blocking port 25 due to being overloaded and not telling their customers...like ME! Port 25 is the ISP's front line for blocking spam. If port 25 is blocked, you cant receive or sometimes even send email. To find out if your port 25 is indeed blocked, go to this web page and let it run. It might take a few minuets but it's a free diagnostic port scan and will tell you which ports are blocked. http://digconsys.com/testdir/portscan.html If port 25 is blocked, there are a few others that you can use and they are easy to change. The other ports for email are port 587 and port 1025. Port 587 is the most common ISP's recognize and this one worked for me. To change your port in Outlook, and I ASSUME in Outlook Express, do the following. Open Outlook Go to "TOOLS", choose "ACCOUNT SETTINGS" and double click on your account(s)to open. Choose the "MORE SETTINGS" tab and then click the "ADVANCED" tab. Here, you will see the "OUTGOING SERVER(SMTP)" it will be set to port 25. Delete 25 and replace it with 587. Hit "OK" ad then click the "TEST ACCOUNT SETTINGS". You should have successfully sent a test email to your self. If 587 didn't work, do it again and replace it with 1025. Port 587 works like a charm for me. I hope this helps some if not all of you out that are having the same issue as I was. I was ready to punt my laptop into the next state! Please reply and let me know if this fixed your send/receive issues. Chris

TS3899 I can recieve emails but cannot send emails through my iPad for my Comcast email account. I believe I have all setting aligned properly. Anyone else have this problem?

I can recieve emails but cannot send emails through my iPad for my Comcast email account. I believe I have all setting aligned properly. Anyone else have this problem?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
 Cheers, Tom

Can't send email through Apple mail

I suddenly am not able to send email through Apple mail on my MacBookPro. ipad and iphone still working. I can also send email through att online. My email is @att.net, and the message says "The server cannot be contacted on port 465". (That is the proper port)

Hi,
Here are some suggestions,
1. Try downloading another free email client to see if it works from there, just to eliminate other possibilities.
2. Try removing the account in mail settings, and adding it again with the correct settings.
Let me know what you find!
Nolan

Problem while sending fax through a SAP Smart Form

Hi,
I am trying to send fax through a smartform but it is not working, please see the details below.
I am calling the Function Module "SSF_FUNCTION_MODULE_NAME" in a PAI event. After storing the FM name "/1BCDWB/SF00000029"in a local variable "ls_frm_name", I am using that for printing the Form and at the same time to fax out the same by passing the following export parameters.
control_parameters type ssfctrlop with values
la_ssfctrlop_struc-device      = 'TELEFAX'.
la_ssfctrlop_struc-no_dialog   = 'X'.
la_ssfctrlop_struc-langu       = ls_supplier_info-spras.
output_options type ssfcompop with values
ls_ssffaxop_struc-tdteleland   = ls_supplier_info-land1.
ls_ssffaxop_struc-tdtelenum    = lfa1-telfx.
ls_ssffaxop_struc-tdfaxuser    = syst-uname.
ls_ssffaxop_struc-tdnoprint    = 'X'.
along with "fax_details = ls_zap1_fax_details" declared as interface parameters to the Smart Form.
But the Function Module is throwing following exception and not sending any Fax.
SY-MSGID-->OL
SY-MSGNO-->356
SY-MSGV1-->NOAUTHORITYCHECK
Do I need to pass any other values to the FM, I felt that this is not an authorization problem after debugging.
Can any one please help me in handling this exception and send the fax,
Thanks,
Srinivas.
Edited by: Venkata Srinivas Inavilli on May 20, 2008 2:40 PM

may it be that in those cases where it doesnt work, that you got no fax number?
Since it works soemtimes, it seems there are no errors, but rather in some cases some important info is missing, fax number may be one of thsoe important info in a FAX scenario.

Problem while sending FAX through PRINT_TEXT    FM

Hi All,
I have a problem while sending a fax.
we are sending fax through the FM PRINT_TEXT.
Below is the FM we are passing paramenters.
CALL FUNCTION 'PRINT_TEXT'
       EXPORTING
            APPLICATION              = 'TX'
            DEVICE                   = 'TELEFAX'
            DIALOG                   = SPACE
            HEADER                   = fs_header
            OPTIONS                  = fs_popt
       IMPORTING
            RESULT                   = fs_pres
       TABLES
            LINES                    = <b>int_fax</b>
       EXCEPTIONS
            CANCELED                 = 1
            DEVICE                   = 2
            FORM                     = 3
            OPTIONS                  = 4
            UNCLOSED                 = 5
            UNKNOWN                  = 6
            FORMAT                   = 7
            TEXTFORMAT               = 8
            COMMUNICATION            = 9
            BAD_PAGEFORMAT_FOR_PRINT = 10
            OTHERS                   = 11.
if sy-subrc ne 0.
    p_flag = lit_x.
endif.
In INT_FAX internal table we have two fields one is tdformat second one is tdline
The lengh of the TDLINE is 132 char,Initially for all reocords we have only 108 char length,But according to user requirement we added one more field in taht
Now the lengh increased to 132 for each records.
When i checked in debugg mode the INT_FAX internal table have all 132 characters.
The problem is while checking in SOST trnasaction it is showing 108 characters in one line and remaining in second line,can you please help on this.
Thanks In advance
Sriman.

may it be that in those cases where it doesnt work, that you got no fax number?
Since it works soemtimes, it seems there are no errors, but rather in some cases some important info is missing, fax number may be one of thsoe important info in a FAX scenario.

Send faxes through F110 and Interest Indicator

Hello all,
we have SAP ECC 6.0. , and it is needed to send faxes through F110 ,
1) I would like to know the steps to send a fax through the f110 transaction
2) Only send faxes for the vendors with interest indicator
3) Do you know some user exit to calculate interest with different interest indicators?
Regards
Olga

Hi Olga,
For customers, to use different interest rates, and calculate the interest amount in the payment file created by transaction F110, program RFFOBR_A, you need to:
1) Go to "Define Interest Calculation Types", in customizing (SPRO).
2) Go to "Define Reference Interest Rates" in customizing (SPRO).
3) Go to "Define Time-Based Terms" in customizing (SPRO).
4) Go to Enter Interest Values in customizing (SPRO).
After, go to the customer master data, Company Code data, folder account management and fill the field "Interest Indicato" with the code created in the step 1 above.
When you run the proposal, the payment file will have the interest amount calculated considering the billing amount and the interest rate defined to the customer.
Her in Brazil, we work in this way.....
I hope that this could help you solve your issue....!!!!
Best Regards,
Francisco Moya

IMac running OS 10.5.8, cannot use Help (it crashes), cannot send report to Apple (it fails).

IMac running OS 10.5.8. I cannot use Help (it crashes), cannot send report to Apple (it fails).

BDAqua: Is this useful?
Apr 5 18:12:04 douglas-hintzmans-imac helpdatad[85500]: port 'com.apple.helpdata' created
Apr 5 18:12:04 douglas-hintzmans-imac helpdatad[85500]: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFDictionary setObject:forKey:]: attempt to insert nil key'
Apr 5 18:12:04 douglas-hintzmans-imac helpdatad[85500]: Stack: (\n 2436780011,\n 2512117307,\n 2436779467,\n 2436779530,\n 2546672193,\n 292147,\n 290667,\n 317673,\n 274277,\n 268995,\n 2546691581,\n 2546690468,\n 2500403285,\n 2500402962\n)
Apr 5 18:12:05 douglas-hintzmans-imac ReportCrash[85501]: Formulating crash report for process helpdatad[85500]
Apr 5 18:12:05 douglas-hintzmans-imac ReportCrash[85501]: Saved crashreport to /Users/douglashintzman/Library/Logs/CrashReporter/helpdatad_2012-04-05-181204_d ouglas-hintzmans-imac.crash using uid: 501 gid: 20, euid: 501 egid: 20

Cannot send mail through Hotmail on iPad

Cannot send mail through Hotmail on iPad, it's ok through bigpond though. I have tried deleting account and shutdowns x 2 but still nothing.
The message which appears is telling me the user name or password "SMTP: @[email protected]" is incorrect.
Thanks, Ron

Yahoo's been having persistently random issues for months. You can try just waiting it out, or delete and readd your yahoo account. When my accounts were affected I just used webmail to access my yahoo accounts until it cleared up.
Chances are it's all on their end and really all you can do is wait it out.

Cannot send or receive apple emailalos. Changed the port thing to no avail

since dec 20 cannot send or receive apple email, pop accounts.
True for other computers in the house on their own emails. true for different isp's

hmm, post sent before editing, by some unknown keystroke error.
no "edit" feature available. Ok found edit is a symbol no words.
Message was edited by: Steve Zavodny

Cannot send fax through Apple modem

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