Cannot send fax to shared usb modem

I have a Mac Mini, with 10.6.8, with an attached USB Fax Modem. This fax modem is shared in Print Preferences. I cannot send a fax through this shared fax modem from the 10.8.5 Mac Mini Server on the LAN. The print Dialog recognizes the fax modem and the appropriate fax dialog displays allowing me to enter the phone number, select a cover page, etc. The fax does not appear in the 10.6.8 print queue. The fax modem sends faxes when sent from the 10.6.8 Mac Mini - the machine it is attached to.
Does someone know what is preventing a document being faxed from the 10.8.5 machine through the shared fax modem on the 10.6.8 machine, and how to correct this problem?
Thank you.
Lewis Lorenz

Added info: The problem above is happening only when i "fax pdf" from Adobe Reader. "Fax pdf" from preview, or mac word are working fine. So the issue is narrowed down to "Fax pdf" from Adobe reader results in no phone number being passed to the shared fax.

Similar Messages

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

Cable Modem Faxing w/Apple USB Modem

After looking at the info in this forum it is my understanding that the Apple USB Modem has the capability to send & receive faxes if I hook it up to the back of my computer (Power Mac G5) to the USB port and connect that to my phone line, even though I am using a cable modem. In essence it's a separate little external modem device. Is that correct? Thanks for any enlightenment on this subject.

Sru,
I don't remember the specific steps I took, but mine is working fine now under 10.4.3. At the very least, I would recommend hooking up the modem directly to your system's USP port, and not through a hub (including the keyboard hub). This seems to be the main problem I was having.
If you're having specific problems, please post your details and perhaps I'll (or someone) be able to help point you in the right direction.
-Mark

Faxing with Apple USB Modem (external) - Can you do it?

I bought the new iMac G5 with built in iSight BUT no built in Modem. Apple offers a USB Modem and it says you can fax BUT one of the posts said they could NOT fax. Has anyone successfully sent and received faxes using the Apple USB Modem preferably from a new iMac?

The following appeared in yesterday's MacInTouch.com column:
Chuck Counselman sent a follow-up to his Nov. 16 note about faxing with Apple's new USB external modem:
I've since solved the problem. Now my Apple USB Modem not only sends and receives faxes; it also dials into Earthlink and makes a PPP connection to the Internet. For others' possible benefit, here is a description of what I did that worked. I don't know how much of what I did was necessary.
In System Preferences > Network, I defined a new Location (which I named "USB Modem," but the name is not important). In the "Show" pop-up menu, I chose "External Modem." Under the "PPP" tab I entered my Service Provider's name, my Account Name and Password, and primary and alternate telephone numbers for my ISP's modem pools; and I clicked "Apply Now." Under the "TCP/IP" tab, in the "Configure IPv4" menu, I left the default choice "Using PPP" unchanged. Under the "Modem" tab, in the "Modem" menu, I chose "Apple External 56K Modem (v.92)"; I left the other default choices unchanged; and I clicked "Apply Now". Then I closed System Preferences.
Via the data-modem menu in the OS menu bar, I chose "Connect," and was pleased to hear and see the familiar sounds and sights of a dial-up connection. I surfed the web for a couple of minutes just to test the connection; it was fine.
In System Preferences > Print & Fax, under the "Faxing" tab I had already entered my fax number and a "Save to" folder name. Now I clicked the "Set Up Fax Modem" button. A day earlier, clicking this button had gotten me an empty "Fax List" window. Now it got me a "Fax List" window containing one entry with the name "External Modem."
And now the Apple USB Modem answered calls, received faxes, and saved them in the folder I'd designated. Now I could send faxes, too, following the instructions in the OS Help.
I returned to my original Location, where my Network connection was via Airport, not via the USB modem. Now, in the data-modem menu in the OS Menu Bar, the "Connect" command was grayed out (as expected). However, the USB modem continued to function for faxing.

HP LaserJet Pro 200 Color M276nw - Cannot Send Faxes via WIFI

Hi all,
I have a problem sending faxes from my laptop through the HP LaserJet Pro 200 Color M276nw printer.
I can send faxes from the printer device itself if i place a doucment into the feeder.
The problem exists when connecting to the all-in-one device via the WIFI, printing is fine and connection is active though when trying to fax a dcoument from my desktop utilising the FAX driver it complains about the printer being offline and cannot communicate to the all-in-one device?
any help would be appreciated.
Thanks
Jono

Hey @BSA_IT,
Welcome to the HP Support Forum.
I understand you're having an issue sending faxes from your PC through the HP LaserJet Pro 200 color MFP M276nw. I would like to assist you with this.
The following might help:
Click on Start / Devices and Printers
Double click on your printer's Fax icon
Click See What's Printing
Click Printer
If 'Use Printer Offline' is checked as you'll see in the screenshot below, be sure to uncheck it.
Next, try sending the fax through your laptop as before. If you run into the same issue, try the following steps to rule out Windows settings as interfering with fax sending capabilities:
Click on your Start menu
In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Once the computer reboots, trying sending the fax.
To enable the programs after you've tested the machine, just open MSCONFIG the same way and under the general tab, just click 'normal startup' Hit apply and OK and reboot one final time
Please let me know the result of your troubleshooting by responding to this post.
Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Cannot send fax through Apple modem

In Tiger I regularly sent out faxes through my external Apple modem. However, after upgrading to Leopard, I can no longer send out faxes. Instead I get a "Preparing to send the fax document" message, but it never sends it out.
Does anyone else have this problem? Is this a known bug in Leopard?

I'm sorry but I don't know what you mean by "/var/log/cups/error_log". I typed it into Spotlight, but nothing came up.

New Mac user -unable to send fax unable to find modem

Hi, I'm trying to use the fax to send out but it won't let me choose a modem, even after trying to select print & fax preferences, to set up modem there is nothing to choose. Can someone help me out please?

This thread should help:
http://discussions.apple.com/message.jspa?messageID=3640023#3640023
"Launch TextEdit and select Fax as PDF - that should create the fax printer in the fax list. It's strange, but you have to use it before it will appear."

Cannot send fax from my mac after upgrading to yosemite

I used to be able to send a fax from my Macbook Pro by using Preview and then printing the PDF to the fax capability on my Laserjet colorMFP M475dn.
After installing OS X Yosemite:
a dialog told me that "Some of the software for the printer is missing."
When I clicked the button to install, it then said "You need to install software to use this printer... If the software isn't available in Software Update, contact the manufacturer of your printer"
Then I downloaded .dmg files for both the laserjet and officejet (I also have a photosmart I use for scanning)
I deleted the printers and tried to re-add them
When I re-add the laserjet, fax does not show up on the Printer list.
How do I get the fax driver to install on OS X Yosemite?
This question was solved.
View Solution.

My apologies for keeping you informed about reset printing system.
i have attached the screen which tells where the Use option is.
also on the screen where it displays the list of printers wait for few seconds and see if it detects the Fax. It took approx 20sec for me.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

Cannot send FAX with printer 4500n on wirelsss network

We have a 4500n all in one printer, and fax.
Last week I added the printer to our home network to print wirelessly from our laptops. Today i attempted to send a FAX, but I received an error that the phone was off the hook.
We are runing XP-3 on our computers, with IE8. We have DSL from the local phone company. Before i networked the printer, I would plug in a separate phone line into the printer, and everything worked.
What do I need to do to fix this and enable us to send a fax?
Thank you.
Suzanne
"professional volunteer"
was told "know enough about computers to be dangerous"

Hi Suzanne,
Can you run a fax test and let me know the results? To do this, select the "Wrench" button, then press the arrow to the right until you see Tools, press Ok, press the arrow to the right until you see Run Fax Test and press Ok.
Have you been able to receive faxes? Does the phone have a dedicated phone number? If you plug a phone line into the wall jack for the printer/fax do you get a dial tone?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

OSX Yosemite cannot send fax from computer

OS X Yosemite. Photosmart 7250
fax from printer - returns "Communication Failure", no code, message in Fax Queue.
I am not prompted to enter a phone#. Fax goes to fax queue and hangs.
Manual Fax from device works fine, phoneline communication is good.
HP Utility can communicate with FAX device.
HP Utility can test Fax device, successful.
Can test FAX device from web page, successful.
checked firmware - up to date
downloaded and installed latest HP software, drivers released 10/22/2014
wiped HP printers and did a clean install.
Did a hard power reset.
In other words, have done everything HP says at least once or twice.
Oh, this worked BEFORE Yosemite.
HP software is listed as for Yosemite OSX 10.10 on website.

It was ADOBE Acrobat.
Adobe puts their own print dialog between user and OS.
I bypassed this and used the system dialog. It prompted for phone number and I sent and received a fax using HP's fax test number, 1-888-473-2963
NOTE to HP :
Your online help desk could have saved me 2 hours of frustration if they asked these questions:
Is your application using its own print dialog?
Have you tried faxing from the OS print/fax dialog?
This question should be asked BEFORE all other diagnostic tests!
Now I gotta go talk to Adobe!

Hp 7510e cannot send fax

Printer indicates it is not connected to the network when I attempt to FAX. Wireless Network Test indicates it is connected. Wireless eprinting works. I followed HP troubleshooting guide and all appears connected and normal. Need help.
This question was solved.
View Solution.

Hello fraz1774,
Welcome to the HP Support Forums!
Regarding your eFax inquiry, I suggest taking a look at the initial post here: eFax users - please read
I do believe a few colleagues of mine are keeping an eye on this Thread, thus it is the best place to post.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Apple USB Modem 56K

Hello Friends
Now 2 days ago the update of Snow Leopard 10.6.3 released, but once again WITHOUT a 64-bit drivers for the original Apple USB 56K Modem. Can anyone say whether there's what is planned? I have often professionally faxes by modem to send and receive.
With the 32-bit mode of the 10.6.3 is the USB modem without any problems. But since I mainly use the 64 bit mode, which is effective, it would be nice here can also send faxes using the USB modem.
Someone has a tip, whether it alternetaiven a driver (kext) for the USB modem for 64-bit there?
Thanks Info for this.
Fritz122

Hi there, I jut bought an Apple USB modem on eBay bnib. It works intermittently with my Snow Leopard Server, Mac Mini. I just get the first inch of the received fax. This is painful as it is such a simple and normal solution for a small business sever.
I spoke to AppleCare who were unaware on any issues. I sent the modem back for a replacement and have the same problem.
What do I do? Buy a Zoom Model 3095 V.92 USB Mini External Modem, trail a wire across my studio to an HP Fax Printer.
Come on Apple, please fix this.
Drew

Apple USB Modem - Slow fax speed

Any ideas on why small documents take a very long time to send via fax using Apple USB Modem. I've tried sending a 35 kb pdf document using the built in fax (Print, PDF, Fax PDF) and using Pagesender fax software. Each method takes 2:30 to 3 minutes to send one single page.
I also have a Brother Printer/Fax machine (MFC-5840) and can send the document to the printer's fax and have the document faxed in 20 to 30 seconds.
Any ideas on why it takes so long using the Apple USB Modem?
(Printing to the Brother printer/fax is fine for single documents but I would like to be able to take advantage of sending multiple documents that pagesender/USB Modem would allow)

Vic,
I'm not sure if this is part of your problem, but there have been some less than laudatory user experiences with the Apple USB modem. Apparently, USB modem connections are less than optimal for Macs, whether the connection is high speed internet or dial-up (for fax). You can do a search around here for particular problems with the USB modems.
By the way, do you use the USB modem and dial-up for your other web activities or do you otherwise use broadband?
Regards,
Steve M.
Here's one thread:
http://discussions.apple.com/thread.jspa?messageID=1811003&#1811003
Message was edited by: Steve M.

Can't send faxes

Hallo!
Hope somebody can help me with this, I still feel quite unfamiliar with Mac OS X.
The problem is I cannot send faxes, trying to use the internal modem of my PowerMac G4, running OS 10.4.11. Following the instructions, I choose Print from the menu Archive and then I choose "Fax as PDF". A new dialog box is shown in which I enter the fax number of the recipient, and then I click Fax. The dialog box disappears, but nothing more happens.
In the window Internal modem, which I access through the window Fax list, it says "dialing" and then (after an unnormally long time) "connected", though I have indeed not heard the modem dial. The fax is added to the list of "ready" faxes, although nothing has actually been sent.
How mysterious may a Mac get? I feel this is not as it should be.
Very sincerely
Frisbo Tom
PS. I have installed software for an HP printer, may this have something to do with it?

Hi, you really should start your own New Topic to get the most helpers looking at it... most aren't looking in Solved Topics for people needing help!
I wonder if it works through a direct connect to the phone line and not through the DSL modem, if so, how archaic!
LOL, you are correct... FAX is an archaic process that should have died 20 years ago, I personally refuse to deal with anybody that can only FAX something, or requires a FAX for anything.
Why would/how could... FAX use DSL modem when the very fastest it can communicate is 33.8Kb/s, and usually defaults to 2.4Kb/s after all these years!?
That said, there are online FAX services that allow you to send/recv a document as a FAX through them.

Cannot send fax to shared usb modem

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