Cannot send internal mail after basic setup

I have setup Exchange 2013 SP1 on Server 2012R2 from scratch. I have added AD users and setup all the mailboxes for them.
However, when I try to send email from OWA to internal mail accounts, other users cannot receive and mail at all.
I have tried to send a email to my own account and I still cannot receive anything.
There is no other setting I have done at all.
Please let me know what information I need to provide to solve the issue.

Hi,
From your description, I recommend you follow the steps below for troubleshooting:
1. Enable "Basic Authentication" on the properties of Receive Connector.
2. Use the Test-ServiceHealth cmdlet to check if all the Windows services that Exchange server requires are running. Especially the Exchange Transport service and Mailbox transport service.
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

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Using my iphone or ipad at home created no problems at all, but I couldn't send e mails when away from my home network.
I recently switched broadband supplier at home and set up a new e mail address, then my problems began!
I openly admit I'm not great with technology and, to be honest, some of the answers provided on these forums confuse me more than the questions!
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I went along the lines that the fault wasn't with my idevice but possibly with the broadband provider (in my case Plusnet) so I contacted their customer support.
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From the Add Account… menu choose Other.
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