Cannot send mail, cannot change outgoing settings

My laptop will receive but not send mail. All settings are correct, I have spent much time with the service provider. However,  when I attempt to send and go to Edit STMP, it only shows offline and will not let me edit it.  Mail itself does not give me an offline message, but shows all accounts are online.  This is not happening on my desktop or ipad.

BUMP, anyone have any suggestions?

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