Cannot Send mail from AOL account through Entourage

I have an AOL e-mail account and use the Entourage application to send and recieve e-mail. As of lately I can only receive mail, but can no longer send mail. I keep getting the error in Entourage "Connection to the server failed or was dropped". I have read every help article out there on this subject and have tried just about everything. Here is how I have Entourage currently set up:
IMAP server: imap.aol.com
SMTP server: smtp.aol.com
*I am using port 587 for the outgoing server and have authenticated it using my account ID and password.
If anyone else is having this problem or knows how to fix it please help!

it may be that your server (internet provider) has just started blocking outgoing mails not authenticated by them.
Go to your account set up...
and fill in the following details.
SMTP SERVER: smtp.mac.com
then click on advanced sending otions...
click on override default SMTP port... type 587
click on SMTP servber requires authentication...
use same setting as receiving mail server.
try this...

Similar Messages

Cannot send mail from .mac account in Entourage

I am a new mac user so my troubleshooting skills are very weak. Until about one week ago, i was able to send mail from both my hotmail account and my .mac account. Now, i get this error (just on my .mac account):
An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic.
i read through much of the support articles, but did not find my specific error. can anyone help??
thank you
mknz
MacBook Pro Mac OS X (10.4.7) new mac user
MacBook Pro Mac OS X (10.4.7) new mac user

it may be that your server (internet provider) has just started blocking outgoing mails not authenticated by them.
Go to your account set up...
and fill in the following details.
SMTP SERVER: smtp.mac.com
then click on advanced sending otions...
click on override default SMTP port... type 587
click on SMTP servber requires authentication...
use same setting as receiving mail server.
try this...

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

lots of people seem to be havgin a problem sending email from iCloud webmail.
does your email address have uppercase characters in it?
if so, try creating an alias in lowercase (go to preferences in iCloud webmail and select 'accounts') and see if email sends okay from that

Cannot send email from AOL account on iPhone

Went through this back in January after the operating sustem upgrade and Tiger's fix solved the problem, but is on longer working. I've also tried entering the information manually rather than through the AOL button on the add accounts page. Help!

razmee209 (and others in this community)... HELP!
I have the same issue - I can receive email on my iPhone, but cannot send messages.   Keep getting error message: (Cannot Send Mail - The user name or password for "SMTP:[email protected]" is incorrect
This issue occurred when I changed my AOL password.   I also updated my password on my iPhone.   After exploring this issue more deeply, it appears that my iPhone did not update my password for outgoing mail (as that are more "dots" in the password field for my outgoing server account, than for the incoming server passward that was just updated.
I am unable to change ANY of the information or settings in any of the outgoing mail server accounts - except only to toggle each account ON or OFF.   All other information is "greyed" out, and unavailable and inaccessible.
I know that if I could just change (or somehow sync) the outgoing password to match the new incoming password.
PLEASE HELP!!

Cannot send mail from icloud account using mail on my Macair using the new Lion software, cannot send mail from icloud account using mail on my Macair using the new Lion software

I would like to delete the whole set of mails from my Macair. I am using Icloud account

I'm glad you got it figured out. So many times people on this forum sit around waiting for help when they could have retraced their steps, like you did, to figure out the source of the problem.

I cannot send email from my account.

I cannot send email from my account. Connections Doctor reports that I am signed in and connected. I I have updated all of my keychain information and my passwords are current.

Hi there,
It sounds like you have already done a few of the steps, but I would still recommend reviewing the troubleshooting process found in the article below.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W.

Mail from AOL accounts misidentified as spam

Mail is sending messages from AOL accounts directly into the trash, even though the mail is correctly addressed to my e-mail account and comes from people who are in my address book.
This also happened recently with a message from a non-AOL account holder who is in my address book, but it is chronic with messages from AOL accounts.
My junk mail filter is set to training.

All mail from AOL users to me are filtered directly
to my junk mail... I did not set a specific rule for
this to happen. Can anyone offer an explanation?
I'm having a similar problem. Even though the AOL users are in my address book, and I continually click the "not junk" button, every piece of email from AOL shows up as junk. I've adjusted the junk rule so that AOL mail doesn't go into the junk folder, but I'm still curious about a way to fix the problem.

Sending mail from alias accounts Sweden. iPhone.???????

Sending mail from alias accounts Sweden.
STILL cant send mail from my iPhone via one of my e-mail alias accounts???
sooo much time has gone by
so many updates to iPhone and my operating system
new iPhone on the way here and...
still cant send mail from my iPhone
yes i can set up another account through a third party
NO i dont want this. i expect to be able to use the mac mail i already have...
anyone know whats going on?
Have i missed apples solution to this.
anyone know how its done and...
please dont say sign up with someone else or create an account with someone else
For the record yes i can use my mail from my iPhone BUT BUT BUT it shows my ORIGINAL email account address BAD BAD BAD.
answer anyone!!!

I have to agree with you , I too was disappointed to see that with IOS 4 on my iphone I still cant send from an alias. This is a feature thats available with the .me web access so why not the iphone mail app? If they can't do it, then at least let me be able to use .me via safari on the iphone and ipad.
Joe
Message was edited by: Joe Tye

Cannot send email from pop account when in 3G, will send in WIFI

I cannot send email from pop account when in 3G, will send in WIFI.
I thought it was the SMTP server first.. but when i config my WIFI, suddenly the emails that i tried to send, left my outbox and sent.
Any idea's

The SMTP server you are using with Wi-Fi would be the outgoing server of your internet service provider... this is likely why that's working.
SMTP servers specific to a ISP would not work on the 3G network. You would probably need another SMTP server. One from your cell provider?

Cannot send email from icloud account from mac

cannot send email from icloud account from mac running 10.8.2

The SMTP server you are using with Wi-Fi would be the outgoing server of your internet service provider... this is likely why that's working.
SMTP servers specific to a ISP would not work on the 3G network. You would probably need another SMTP server. One from your cell provider?

Cannot send mail from my ipad

I cannot send mails from my ipad, I have checked settings with my mail server and they tell me that everything is OK, they don't know what may be causing the problem, any ideas?

TBS2.
There is no way for anyone to know if your problem is identical to the problem reported by maria_diaz. She didn't mention anything about getting the "relaying" message. I suggest you start a new question that gives a good title to a specific problem. Then in the body of the thread describe the problem in detail, tell us what steps you have tried so far to correct the problem, what happened, and what error messages you received.

I cannot send mail from my iPhone since I got my iPad mini even though the settings are exactly the same?

Since I started using my new iPad, I cannot send mail from my iPhone even though I've compared the settings on both and they are exactly the same. I can receive mail.

Hello Ann,
Thank you for contacting Apple Support Communities.
You can use the following to troubleshoot email on your iPhone:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Regards,
Jeff D.

HT204075 I am not receiving mail to one of my email accounts. I can send mail from this account and all other accounts seem to be working.

I am not receiving mail to one of my email accounts. I can send mail from this account and all other accounts seem to be working.

Is this work email account on a BES server?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot send mail from mac mail or Entourage

Hi guys,
Wondered if anyone out there can shed some light on this little problem.
I use Entourage for my emails & all was working fine until yesterday. I can receive mail from all and sundry but I can't send anything. I subscribe to ntlworld internet service and if log onto my email through their webmail, then it's fine. I've tried sending mail from mac mail and I get the same problem. I've been onto microsoft support & gone through all the troubleshooting with Entourage. The Entourage techy suggested it was my internet provider blocking my emails as they think I'm a spammer?? I phoned ntl & they insist it's nothing to do with them as I can send/receive from the website. (If I send an email with the address @ntlworld it's fine, but any other address i.e. all my clients/mates etc just stays in my outbox.
Nothing on any of my settings has changed so I'm at a loss what to do next.
Any suggestions greatly appreciated.
Thanks, Mel

it may be that your server (internet provider) has just started blocking outgoing mails not authenticated by them.
Go to your account set up...
and fill in the following details.
SMTP SERVER: smtp.mac.com
then click on advanced sending otions...
click on override default SMTP port... type 587
click on SMTP servber requires authentication...
use same setting as receiving mail server.
try this...

How do I fix Mail in Snow Leopard where I cannot send emails from my account to another account I've set up in Mail, but the reverse works fine?

I have a problem with Mail in Snow Leopard in that I cannot set up two email accounts for myself and my wife with the same ISP and have them operate properly. I've set up the accounts in strict accordance with my ISP's instructions for setting up email accounts on Mac Mail but I cannot send an email from my account to my wife's without a drop-down message appearing that Mail 'cannot send the email from this server. Please edit the server list'. No amount of tweaking appears to work. Applecare consultants have so far been unable to get it to work and a recent visit to the local Genius Bar in the Apple Store was fruitless also. My ISP's help line was unable to solve the problem even with a supervisor level consultant. The ISP concluded it was some kind of 'bug' in Mail.
I could send emails from my wife's account to mine, but not vice versa; I could send emails to other addresees without any problem and I can send emails from my account to my wife's using the ISP's webmail.
Does anyone please have a solution to my problem? At the moment we're operating one account (mine) on my Macbook and my wife's is set up on her iPad2. As we prefer to use the Macbook for storage and (using Time Machine) for back-up of our data, the two accounts on separate machines is a nuisance.
Another factor is that I prefer to control when I download emails and set my preferences accordingly. One of the so-called 'fixes' that were tried wound up downloading emails regardless of settings, even after removing my wife's account; the matter was remedied only after I had removed all accounts form Mail and started afresh from scratch.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
Many thanks for your perseverance. You've made more sense than anyone else so far and that deserves some points, surely?

Cannot Send mail from AOL account through Entourage

Similar Messages

Maybe you are looking for