Cannot send mail from apple mail or outlook- HELP- tried everything on Google- nothing works!

Getting really disheartened after the thrill of getting a brand new iMac!
I cannot get my email to work on Apple Mail or Outlook (which I pay for) at all!
I can get the messages but not send any- and I have honestly tried EVERYTHING to get it to work- all port changes etcetc    
Someone has mentioned you can change a smtp relay number which may be set to 0 as a default with Mac!
I have been a PC for years so I am not sure what to do here and there is no tutorial that makes any sense on google.
Someone please help me before I burst into flames!
This is a work account and not being able to send emails doesnt help me.
Ps- the email still works on old pc laptop and my android phone.
Thanks

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