Cannot Send Mail from my iPhone 4s
I am no longer able to send out replies or new emails from my phone, this is very recent and I have tried everything I know of.. But I am not THAT tech-savvy.
So, anyways, when I go to send an email or reply to one, I get a pop-up box that says "Cannot Send Mail - The username or password for "said"-hotmail account is incorrect." So then I go to the settings enter my correct password for my hotmail account, it accepts it, and try again. Same pop-box appears, even though my password and username are both correct. I know that they are correct because I am able to receive email with no problems at all.
Is this a fixable problem or should I call Apple or take my phone in directly to them and have one of the techs look at it ?
Thanks;
Odyssy
Problems with sending mail is rooted in the settings for the SMTP server. There are places in this that say the username and password are optional, but normally are required by many email providers. Go back into the SMTP server settings and check all of the areas. I also agree with Doctor9fan to check your SSL settings. If you cannot get it to work like this, then remove the account from the device and add it back. As you complete the creation, make sure the account verifies. You can also check the Microsoft site to make sure settings are correct for Hotmail.
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Running 10.72
ORIGIN
server
TYPE
error
BUILDNUMBER
1FCS29.34215
TIME
Sun Dec 11 2011 10:49:50 GMT+0000 (GMT) (1323600590380)
HOST
www.icloud.com
USERAGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7
PRSID
217870346
RECENTLOGMESSAGES
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Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Attempting to load 'addresses'
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Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1FCS29/javascript.js'
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Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.
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Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
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Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: --> Request 5: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
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Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
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Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
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Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:5
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: --> Request 7: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
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Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: Request in: /wm/preference-list-->1323600562085/1,500,4249ms
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/500/guid=serverPrefsGuid
Sun, 11 Dec 2011 10:49:44 GMT: ERROR: CoreMail handled error 13002 before exiting MailSpent at least 40 min talking to apple support, to sort it out. luckly not at my cost. After trying lots of things and speaking to a higher grade support person I was given a temp password which did the trick. I then was able to reset that with my own password.
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Password on mac book works fine and I am able to send mailAbout ~20 hours later, this ended up solving itself. We can send email using the '.icloud' email from both the iPad and iPhone. Advise would be 'wait' before you start seeking alteranatives like yahoo, hotmail, etc. This definitely is a convenient way to keep all your 'cloud' information in a centralized place, including the common email...
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Now get error message when sending mail "Cannot Send Mail - The connection to the outgoing server "smtpout.secureserver.net" failed.
Have tried various fixes including using cwmx.com server, other ports and SSL on and off but no luck.
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I've read over your posts and see that you've both tried a few different troubleshooting steps with our support. The next step would be removing the whole email address from your iPhone and setting it back up. When you set up the email address, you should use the step by step walk through instructions available at http://help.godaddy.com/article/3423.
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Why do I get the message "Cannot send mail, the user name and or password for my email outgoing server is incorrect"? I use the same account, etc. on my iPhone and haven't any trouble sending mail.
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https://discussions.apple.com/community/ipad/using_ipad
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