"Cannot send message due to possible abuse"

This error has resurfaced after a month of plague. I now cannot send any emails from Thunderbird, but can receive. I can send webmail via Yahoo which is NOT what I want. Obvioulsy my email address has got caught up in some wretched spammer and BT are blocking it. Googling the above reveals it is a common problem. Last time I changed my IP address but this did not cure it. Ideas most welcome.

AllanQuatermain wrote:
Yes, I'm getting this as well. Anyone know what gives here please? Mod comment would be appreciated. Thanks.
"An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit for more information. Please check the message and try again."
It is almost certainly a server issue of some form affecting some users. I expect the message is being received due to a strange condition being interpreted poorly by the system.
It will have nothing to do with Classic or Enhanced webmail or anything to do with that, because that does effectively use a different method - also because it has "just" happened with users doing nothing different, that negates anything to do with it.
http://www.andyweb.co.uk/shortcuts
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Similar Messages

Re: "Cannot send message due to possible abuse"

Hi All,
I got this message last night when trying to send email through BTYahoo. I contacted BT online chat, they were useless and kept saying BT aren't blocking you. Problem is still there tonight. How do I get this solved please.

Have you done a forum search, its quit a common problem?
http://community.bt.com/t5/forums/searchpage/tab/message?filter=labels&q=Cannot+send+message+due+to+...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Transaction failed: Cannot send mail due to possible abuse

For the past two days, I have not been able to send mail from one of my Verizon.net sub-accounts using Mozilla Thunderbird. However I can send mail from the Verizon Yahoo webmail website.
I get this error message:
An error occurred while sending mail. Transaction failed: Cannot send mail due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information.
And when I click on "OK" in the message box, this second error message pops up:
Sending of message failed. The message could not be sent because the connection to SMTP server outgoing.yahoo.verizon.net was lost in the middle of the transaction. Try again or contact your network administrator.
When I go to http://postmaster.yahoo.com/abuse_smtp.html, there is just a generic Yahoo help page, with nothing specific about this problem.

The possible abuse is likely a 24 hour hold for accounts suspected of sending Spam. Are you still having issues? Also what ports do you have the incoming/outgoing server set to?
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Cannot send message due to abuse; Error 554

I have been trying to send out emails for 2 days to my church family about a sick member, and I keep getting this message: An unknown error has occurred. Subject 'Urgent Prayer Request!', Account: 'Carolyn Sockwell', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Server Response: '554 Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information', Port: 465, Secure(SSL): Yes, Server Error: 554, Error Number: 0x800CCC6F This is really irritating and has never happened to me in the past. I notified YAHOO and have not heard back. I have been with Bellsouth for years--is it time to get a new provider? How can I get this to stop happening? I send out a devotional to all of my church members each day, too.

same problem. some spam went out from (ostensibly) my account to a few people - I reported it and now I can't send email. BUT there's NO WAY to give yahoo the headers of the spam so they can trace it. They really don't care.And it's not clear if att.com has anything to do with yahoo, so I spent lots of time filling out att.com contact forms only to be told they have nothing to do with this - so why are all the 'conatact us' links to att. How do I get yahoo??????I need to send this spam so they can find out where it's coming and i need to send email!!!

Error code when sending: Cannot send message due t...

Hi,
I'm suddenly unable to send emails via Thunderbird. I've not had any problems before; not been doing anything unusual, like sending 200+ emails on the same day; have scanned my PC for trouble (none detected); visited the web address in the message and could see that other ppl have sometimes had the same problem, but no one seems to hear back from yahoo when they try to get resoloution, so I thought I would try here. Can anyone help? The exact message is: An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again.

I use Thunderbird and I have just tried sending a test e-mail, no problem at all. Are you using the right server.
See Thunderbird setup
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

554 Transaction failed : Cannot send message due t...

Hello there
Had a problem with the above about a month ago and had remote techies on m y PC for several hours over two days trying to fix it. They said it was my PC but in the end it was a yahoo server problem. It's happened again! However, this time I can receive and send emails but not more than one recipient whereas last time I couldn't send at all.
I don't have the time or energy to do it all again but, because I work from home, not being able to send emails to several recipients at the same time is a right pain.
Does anyone from BT/Yahoo know how to fix this without by wasting a whole day with a techie?
Hoping someone can help.
Many thanks

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
Its possible one of the forum members may be able to help you.
Please look at this thread http://community.bt.com/t5/Other-BB-Queries/Error-code-when-sending-Cannot-send-message-due-to-possi...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

"Cannot send message..." dialog stopped describing error in 10.4

Previous to 10.4, Mail had basically the same "Cannot send message..." dialog box. You know, the one that lets you choose a different server, "Try Again Later" or "Edit Message". Anyway, back in Panther days, it would give you the actual error message, like these for example:
554 Service unavailable; Client host blocked using sbl-xbl.spamhaus.org
550 Invalid recipient: Recipient address rejected
I suspect it was removed due to how un-consumer-friendly those message can be, but does anyone know of a secret preference or a plist edit I can do to get these back? They are indispensable when troubleshooting.
PowerBook G4 12" 867 MHz Mac OS X (10.4.3) 1 GB, 60 GB, AirPort Extreme, Bluetooth

Keep me in the loop to, I also like to know these techincal messages that may be helpful to my IT dept in the office; Because of this elimination in v10.4.3, for one period of time my Mail cannot send out external email outside of my office... and we went from "A to Z" trying to figure out what happen, in the end it was a simple change of MAC ID, because the IT dept finally realised I have actually changed my G4 to a G5 (machine upgrade), had those messages be available, it may cut down their time
Cheers

Keep getting 'Cannot send message using server...' message - Why!??

Hi there,
Every time I launch Mail, the first time I try to send a message I get the same window, warning me that Mail 'Cannot send message using the server...'.
It's annoying, because this is the only server I have, and it does work. I just have to hit the 'Use Selected Server' button, and it works.
But next time I launch Mail, I have to go through the same tired routine.
Does anyone have any suggestions as to what I might do to solve this problem?
thanks so much,
Malcolm

Hi Malcolm.
It isn’t clear whether you’ve always had this problem in Mail, or it started to happen as a result of some changes you made, or what...
Is this outgoing server associated with a mail account provided by your ISP or something else?
Doesn’t the error message give any additional information as to what could be the cause of the problem? What does Window > Connection Doctor say?
Go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Try also turning OFF all the network port configurations except the one needed to connect to Internet and see whether that helps — if it doesn’t, turn ON again the ones you want enabled.
Also, try using a different method to connect to Internet, if possible, or connecting the computer to Internet as directly as possible, i.e. bypassing any routers that might be present, using an ethernet cable instead of wireless, etc.
Mail keeps information about outgoing (SMTP) servers in a separate list independently of the mail accounts themselves. The account settings just associate one of the available outgoing servers with each account. Orphaned or dangling outgoing server entries (i.e. not associated with any account) sometimes cause weird sending problems.
Go to Preferences > Accounts > Account Information > Outgoing Mail Server (SMTP), choose Edit Server List from the popup menu, and delete any servers that shouldn’t be there. The Edit Server List panel shows the account each outgoing server is associated with.

Cannot send messages after crash, the solutions offered didn't work.

On Tuesday (april 7) there was an update to 31.6. On Thursday there was a crash. Since then cannot send messages. The solutions offered didn't work.
I'm getting the message that the SMTP-server doesn't support the selected authentication.
I tried the solution mentioned. But nothing helps. I configured the outgoing server on the different types and deleted the password as mentioned. After that I did the configuration with the different types of configuration again. No solution.
There is not a web-mail possibility. So I'm stuck now.
There is no problem with the incoming messages, they are coming in. Should this password be deleted also?
Any help would be greatly appreciated.
Greetings,
AZ58.

Check with your email provider about the correct server settings, and compare that with your account settings.
There is no point guessing or trying arbitrary combinations of settings.

Rmi client cannot send message

Hi
I'm running the rmiregistry server at port 8000.
My application uses an API which reads a file for its configuration. I've set the RMI PORT to 8000 in the config file.
Its possible to telnet "IP:8000" from the remote machine but when the remote application tries to send a message (using the api) it gets an error "cannot send message". The remote application also uses a config file to determine the IP and PORT it'll connect to. IP is set to the address where server program is running and port is set to 8000.
The server api generates a log (showing each message processed) : Log generated indicates that API starts successfully but there are no entries for any messages received. Seems the messages are not arriving at all.
Is any more configuration required?
Regards,

Here goes:
The application communicates with an MMSC. Has two threads one for sending and another for receiving messages.
The sending Thread is working just fine. Both Threads use an API for communicating with the MMSC.
I start the RMIregistry Server with the following:
java -cp path/ApiName.jar sun.rmi.registry.RegistryImpl 8000
One needs to implement an Listener interface to receive messages.
Here's my class for the same
public class ReceiveMMS extends Thread implements MsgListener {
public void run(){
          while(true){
               try{
                    Thread.sleep(1000);
               catch (Exception e) {
                    e.printStackTrace();
public ReceiveMMS() {
          try {
          System.out.println("Registering application to receive messages...");
          APIClassInstance.registerToReceiveMessages(this);
          System.out.println("Application Now Listening for messages.");
          catch (ApiNotYetStartedException anyse) {
               System.out.println("Exception caught while Registering Application: " + anyse);
public Result processThisMessage(MessageArrivedEvent mae) {
Result _result = new Result(ResultCodes.SUCCESS,"Receive Message Successful");
try {
System.out.println("New Multimedia Message Arrived. Fetching it...");
// call fetchMessage() to fetch message from queue
MimeBodyPart _receivedMessage = APIClassInstance.fetchMessage();
     //MESSAGE PROCESSING LOGIC
catch (ApiNotYetStartedException anyse) {
System.out.println("");
_result.setResultCode(ResultCodes.FAILURE);
_result.setResultText(": "+anyse);
catch (NoMessagePresentException nmpe) {
System.out.println(" : "+nmpe);
_result.setResultCode(ResultCodes.FAILURE);
_result.setResultText("No Message Present : "+nmpe);
catch (CannotFetchMessageException cfme) {
System.out.println("Cannot Fetch Message - Check RECEIVE property :"+cfme);
_result.setResultCode(ResultCodes.FAILURE);
_result.setResultText("Cannot Fetch Message. Check RECEIVE property :"+cfme);
catch (Exception e) {
System.out.println("Error Handling Message : "+e);
_result.setResultCode(ResultCodes.FAILURE);
_result.setResultText("Error Handling Message : "+e);
return _result;
processThisMessage() METHOD is called when a message arrives. This notification is not taking place.
Is there a special way for making this notification happen
what i can figure is, some configuration is missing, and the remote app is not able to notify the MessageHandler.
The API starts successfully and is able to connect to remote system (sure, as it can send messages). The api uses RMi internally--when dont start the registry server i get the 'Class not found for the STUB Class'
Regards

"Cannot send message using the server....."

Hi all,
Considering the nature of the problem I am about to relate I would have to say at the outset that I would be very very surprised if other people have not come across this problem, so here goes...
We have around 60 users of Apple Mail from both 10.4 and 10.5, so varying degrees of versions of Apple Mail however most if not all are updated to 10.4.11 and 10.5.2.
We have been plagued with people being frustrated about emails bouncing back with an immediate error which is basically the following...
"Cannot send message using the server smtp.xxx.com:user
Sending the message content to the server failed.
Select a different outgoing mail server from the list below etc etc"
I am sure a lot of you have seen this error.
However, it is totally random but I am at the end of my tether with it. It generally revolves around emails with attachments and can be totally random. I was trying to send a screenshot today, very small screenshot, using the Apple-Shift-4 technique, sent the .png file, then saved it out as a .jpg, nothing. Tiny file, around 5k. Got the error above, took it out, sent no problem. Other similar files on the desktop refused to send but a .pdf did. I then thought it might be our server, so sent teh same attachments using my .mac account. Same result and failed to send. Reports from other users in our group show that they too get random results, maybe moving the attachment in the email makes it go, sometimes putting it before your signature, sometimes putting your signature copied and pasted in so many times makes it work, all sorts of methods but all resulting in the same conclusion, Apple Mail can be very unreliable.
We have even migrated some users to Entourage and the problem disappears. Even to Thunderbird, but those users miss the search capability as it is quicker and more reliable. So they want to go back.
Considering I have been struggling with this issue back in the day when we were on the Apple Mail related version in 10.4 I was hoping that the version released in 10.5 would remedy the problems. Sometimes I feel it has just got worse.
Is anyone else experiencing this sort of difficulty in Apple Mail, I really feel isolated and at a loss with how to remedy this for so many users.
If anyone can share their experiences and how they have got around similar issues in Mail I am all ears and open to any suggestions.
Thanks everyone for taking the time to read through this. There is more but the experiences are so random it is not worth trying to put it all down.
Thanks again.
Gerry McCoy

I went in to Connection Doctor and. oddly enough, for this Mac account it said I was on Port 25. Si I changed it to Port 587 and saved the changes.
Still, I have the same problem with the same error messages.
I go back to the mail preferences > Accounts > Advanced and it shows Port 143 still there grayed out.
What about SSL - it's not checked.
Odd that this problem only seems to be from one .mac account emailing to another .mac account. Could the server be down?

Cannot send message using the server (null)

i use mail 2.1.
i have a .mac account and have three other email accounts attached to my mail account.
lately, i cannot send any email.
the switchiing ports fix hasn't helped either.
this is the error message:
CANNOT SEND MESSAGE USING THE SERVER (null)
The server response was: 5.1.0 <email [email protected]>...
From address does not match authentication.
Use the pop-up menu below to try a different outgoing mail server. All messages will use this server until you quit Mail or change your network settings.
Message from: email <[email protected]>
Send message using: [there is a combo box here with all the four accounts servers listed]
no matter which one i pick it doesn't work and no email is sent.
anyone have this error before? or now how to fix it?
i'd be appreciative.
thanks
1.67 GHz Power PC PowerBook G4 Mac OS X (10.4.6) Sony HDR HC3 HD HandyCam MiniDV

I was having a similar problem (don't feel like typing all the details)
I was about to to delete my com.apple.mail.plist, when finally it hit me.
I ran ethereal (again, I'm sorry, but learning how to use ethereal is a topic unto itself). Following the TCP stream (ie. looking at the smtp messages being sent back and forth) I came across two problems. For some reason my port number was set to 567 or something like that, when it's supposed to be 25, as I had originally set it to.
Once I corrected the port number I started receiving an error message from the smtp server. It said the return email address could not be authenticated. (using xyz.com as an example) The correct return email address was supposed to be [email protected], but for some reason it was changed to john@xyz in the account settings.
Anyway, to get to the point, another thing to check is that your return address has been set correctly, and if all else fails, make sure you have X11 installed and use fink to install and run ethereal. This will let you know if you are actually connecting to the server, and will show you any error messages.
PS. I think this problem started occurring with the last update made to mail. I believe it somehow corrupted my settings. This would explain how my port number could have been changed to the default port number of .mac mail.

"Cannot Send Message" from Verizon to Hotmail

I see by reading this board that many others have problems with Verizon e-mail accounts.
When I try to send e-mails from my Verizon account into my Hotmail mailbox using an iMac, I get this message every time: "Cannot send message using the server e-mail." The only thing it is letting me do is send an e-mail from one Verizon folder into another. It won't let me go from Verizon into Hotmail.
I checked with Apple tech support, and their claim is that Verizon is for some reason blocking the outgoing e-mail into MSN/Hotmail.
I checked out the options under 'Advanced Account Info' but am not tech-savvy enough to understand what I am looking at, and the bottom section tells me to get advice from a systems administrator. Could anyone tell me the best way to go about getting this advice?
Thanks.

We would want to make sure the mail settings are correct. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Cannot Send Messages Using the Server

I am dependent (during the day) on a wireless connection to the Minneapolis Wi-Fi system (U.S. Wireless).
I've got an e-mail account with comcast and I have successfully interfaced this with the Apple Mail application that came with OS X 10.5.4 and for many weeks have been happily sending and receiving e-mails. But....
I've been on the road and had to connect with Hotel internet services and I was picking up free WiFi in NYC when I was there.
I first noticed the problem when I was staying at a hotel in Vermont.
I would try to send e-mails and I would get the message:
CANNOT SEND MESSGE USING THE SERVER __________.
Select a different outgoing mail server....
Now, I am back home and using my U.S. Wireless connection (which has been really bad lately).
I keep getting these blasted messages and my mail sometimes goes through but more than often, I get these "cannot send message.." notices and my e-mail just sits there going nowhere in the outbox.
How can I solve this problem?

Beside the SMTP name -- smtp.comcast.net -- there is a pair of arrows, with one pointing up and one pointing down. If you click on those arrows you will be presented with a list of all SMTP ever enter (you may only have one), and also the command to Edit Server List. If you choose Edit Server List, you will be presented with a completely new setup window, dealing only with SMTP servers, and that window will have two tabs, one of which is also Advanced.
From the name, smtp.comcast.net, without your Username appended, would indicate that an Authentication of None is currently in effect. With changes that Comcast has made recently, whether you use Port 25 or Port 587, I believe you would have to use Password Authentication, most certainly if the latter Port 587 is chosen.
If you click on the link below, although not for Comcast, you will nevertheless see in section 12 through 15, screenshots that cover the SMTP setup that I am describing above.
http://wildblueworld.com/dishmail.net/howdoi-applemail.php#2
Ernie

OSX Mail - Cannot send message using the server ....

Hi there,
Mac Pro with OSX 10.6.
*Can receive mail, but can no longer send email* using the program Mail.
Been getting the popup "Cannot send message using the server [shawmail.vc.shawcable.net] for the past 3 days. I hadn't changed anything about my computer, and have had the Mac for 2+ years. So this just started doing it on it's own.
I had a technical support guy from my service provider even interface with my computer, where he could see my desktop right over the internet, and he couldn't get it fixed either.
I googled this problem, and found solutions like:
1. Uncheck "Use SSL" (Done that, and it was never checked "on" to begin with)
2. Make sure Authentication is set to none, with no password (done that, and it wasn't set with a password to begin with)
3. Delete [user]/Library/Preferences/com.apple.mail.plist (done that, didn't do anything)
4. We even totally deleted my account, and started a new fresh one. Didn't work
The tech support guy did show me a way to email online, using the same email account. That worked, but it's a hassle to go onto a web-based email program -- it's not my preference. So, with great certainty, it's not my service provider, because I was able to send emails on this web-based email program using my email account.
So there, I'm stumped.
Hopefully someone can help. What's bizarre is that googling this problem, I have found many other people that say it happens arbitrarily, out of nowhere.

I can't believe how ridiculous this issue is. i have been searching for days for a solution to this. i have tried EVERY recommendation on these forums and nothing works. It appears that this issue dates back to TIGER. I had this problem back in January and just bagged figuring it had something to do with iweb. I bought a new html program and was able to send out my newsletter last month no problem. Suddenly, one month later- here i am again, unable to send out my newsletter with no help from Apple or verizon, or these forims, or anyone else. To think that a company that I have stood behind and loved so much can't be be bothered fixing such a simple issue that has been going on now through 5 OS's (I am using Lion but I had the issue using leopard as well) is a disgrace.

"Cannot send message due to possible abuse"

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