Cannot send new emails or forward emails on newly set up outlook on ipad

I have set up outlook email address on my wifes iPAD ,it will not let me send new emails or forward recieved  emails,can u help

Hi Tony,
Thank you for your question.
In addition Sathish’s question, there are some else which could be referred to:
Did the mobile receive/send email?
Did the issue occur all users or the specific user?
Did the all iPad not send/receive emails? Or other devices?
If we use pop3 and imap4, we could make sure the service of pop3 and imap4 are running without any problem.
In addition, we could check if iPad could sync with Exchange server?
We could refer to the following links to troubleshoot:
http://www.microsoft.com/en-gb/mobile/support/faq/?action=singleTopic&topic=FA141390
http://support.microsoft.com/en-us/kb/912918
If there are any questions regarding this issue, please be free to let me know. 
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

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