Cannot send or receive fax

I am using an HP Photosmart C309a and am not able to send or receive a fax. The fax machine worked at one time, but isn't working now. I have double checked that I am receiving a dial tone on that line and the line seems to be working fine. I printed the cannot send or receive faxes info under trouble shooting but wasn't able to run fax test and therefore couldn't do any of the other steps either. Please help. Any suggestions?

Hey there @Carebear03!
I understand the Photosmart C309a is unable to send or receive a fax at this time. How come you were not able to run the fax test? did it give you and error message of any kind?
Here is a document from the HP website regarding Cannot Send or Receive Faxes. The document should cover all the possible issues causing the fax machine not to send or receive fax.
Let me know how it goes and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes." I've been all over the forum, tried everything on the "Cannot send and receive faxes" page. My connections are all good, I'm using a two-wire phone cord. Just out of the blue, it quit. Any suggestions would be very much appreciated. Thanks.

Hello aimtheflame,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
Also, try turning off error correction mode on your printer:
1. Press the Right arrow, then press setup (Wrench)
2. Press Fax menu, press advanced fax setup
3. Press error correction mode to off
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

Sending and receiving fax

I have hp officeject pro 8600 all in one. I can send or receiving a fax. I have tested fax test it printed out with
dial tone detection failed.

Hi @kimychong,
Thank you for visiting the HP Support Forums! I see you are having problems sending and receiving faxes with your HP Officejet Pro 8600. You ran a fax test and the dial tone failed. Please continue troubleshooting below:
Cannot Send or Receive Faxes
If you are still running into fax problems after the troubleshooting has been done leave me with the following information:
1. What is the Exact model of HP 8600 you are using as there are a few in the series?
2. What is your current Operating system, Windows or Mac and which version?
3. How is the printer connected, USB or Wireless?
4. Do you get any error messages when sending or receiving faxes?
5. What kind of phone line do you have, digital, analogue or VoIP?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Laser jet pro CM1415 will not send or receive faxes

I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
Thank you for any help you can give me. collette

Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
Beside USE: make sure it lists the printer's name only/fax.
Click on the add button.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try faxing again.
If you can't Fax from the Printer, please try these steps:
Make sure you are using the 2 wire fax cable.
Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.
You should get 4 passes.
Turn the private receive off:
Go setup/fax setup menu/advanced setup/private receive/turn it off.
Turn off the error correction:
Go setup/service /fax service/error correction/turn it off.
Change the fax speed to medium:
Go to setup/fax setup /advanced setup/fax speed/change it to medium.
Clear the saved faxes:
Go to setup/service menu/fax service/clear saved faxes/OK to clear.
If you are still having issues, then please follow the steps in this document.
Cannot Send or Receive Faxes.
Can you fax from the printer?
Was the fax and printer driver both installed?
Were you able to fax from the Mac?
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HELP REQUESTED!! - Unable To Send or Receive Faxes

I own an 8600 Office Pro. It worked well for about 1 1/2 yr. Recently out of the blue I received the message "unable to send or receive faxes". I searched this forum and tried all of the solutions found but nothing has worked. These include simple solutions such as making sure the device is turned and that the connections are secure to checking the settings in the embedded web server. No luck so far. The inquiries I read did not have any happy endings. Has anyone found something that worked. I undestand that printers are commodities that wear out but 18 mo. for a $200+ printer is a bit on the ridiculous side of the spectrum.

Hi @TrulyFavored
I understand you are unable to send or receive faxes after being able to do so previously. Please complete all of the troubleshooting steps from presented in the following document and let me know the outcome of your efforts; Cannot Send or Receive Faxes.
If the issue persists, please let me know the results of the fax test. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP8600 Plus won't send or receive fax after firmware upgrade

Hi All,
Suddenly my HP8600, refuses to send or receive fax. I get the message "Can'r send or receive fax" immediatley after power up. I have a strong feeling that the problem started after an automatic firmware upgrade to version OJP8600_N911a_R1435A . Unfortunately there does not seem to be a simple way to downgrade or is there? HP refuses to tell. I have checked the telphone line and the connection also tested with another fax machine. I tried resetting several times without any success. It is just out of warranty and works perfectly in all other respects.
Do someone have any ideas?
Thanks in advance.
Bondra12

Hello @Bondra12 , welcome to the forums
I understand you now cannot send or receive a fax, and I am here to share my suggestions with you.
No, you cannot reverse a firmware upgrade from my knowledge. I would suggest however, troubleshooting the fax problem by trying out the steps from this guide: Cannot Send or Receive Faxes
If the problem does happen to continue, and I wish that it doesn't, to give us a call to see if you have any out of warranty printer options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Best wishes,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Help please:set up mac 10.4.11 with ext dsl modem to send and receive faxes

Hi and thanks in advance. I have a G4MDD dual processor, and have a dsl modem for internet connection. I want to set up to send and receive faxes. I can make and receive phone calls while connected to the internet. any ideas or help appreciated. Thanks again.
Message was edited by: R.Andom

I cannot send/receive faxes via my dsl, I have to use my regular phone line. (My DSL modem only has one phone jack port, and that is to connect it to the outside world. Pretty sure this is true of every DSL modem.)
When I need fax capability, I unplug the phone line to my telephone at the phone end, and plug that cable into the modem port in the back of the G4. (The modem is built-in.) After sending / receiving, I switch the cable back to the phone.
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Hello Musky52,
Welcome to the HP Forums!
I understand you're receiving an error message stating fax failure using the Officejet 8600 Plus. I will do my best to assist you! Just to verify if the hardware is working on this printer, could you copy a document on your printer? Please let me know on this post if you receive an error message or you're able to copy a document successfully.
Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

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Cannot send or receive fax

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