Cannot send or receive sms text or phone calls

I have a storm2 9550 unlocked and am using Tmobile Pay as you go. I have tried several times to disable the password, mostly by wiping the phone. Now i cannot make a call or receive a call or send or receive a text. On the phone calls I get  a busy signal and an error message  SMS error 97 message ID 40. Any help would be appreciated.

Hello dbond,
To correct this issue you would need to remove the IT policy from your BlackBerry smartphone.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to remove the IT policy from your BlackBerry smartphone
Link: http://www.blackberry.com/btsc/KB14202
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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