Cannot send Sky emails after password change

Changed sky email password, now can receive emails but not send them. Message says user name or password for SMTP [email protected]@smtptools.sky.com is incorrect. Have deleted account and set up again and rebooted iPhone 4. Same prob on iPad. Please can you help.

Someone else with the same issue! This has been driving me nuts - I changed my sky email password and ever since then haven't been able to send emails from iPhone, although I can from other devices and also from the Sky browser, so I know the password I'm using on the iPhone is correct
I'm terms of the 2 step authentication change recommended above, can someone please explain step by step how to do this?
Thanks

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    SMTP Receive;
    2015-01-26T18:02:46.991Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,0,DAG member 01:587,Customer IP:60262,+,,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,1,DAG member 01:587,Customer IP:60262,*,SMTPSubmit SMTPAcceptAnySender SMTPAcceptAuthoritativeDomainSender AcceptRoutingHeaders,Set Session Permissions
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,2,DAG member 01:587,Customer IP:60262,>,"220 DAG member 01 Microsoft ESMTP MAIL Service ready at Mon, 26 Jan 2015 19:02:46 +0100",
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,3,DAG member 01:587,Customer IP:60262,<,EHLO customerdomain.com,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,4,DAG member 01:587,Customer IP:60262,>,250-DAG member 01 Hello [Customer IP],
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,5,DAG member 01:587,Customer IP:60262,>,250-SIZE 36700160,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,6,DAG member 01:587,Customer IP:60262,>,250-PIPELINING,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,7,DAG member 01:587,Customer IP:60262,>,250-DSN,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,8,DAG member 01:587,Customer IP:60262,>,250-ENHANCEDSTATUSCODES,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,9,DAG member 01:587,Customer IP:60262,>,250-STARTTLS,
    2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,10,DAG member 01:587,Customer IP:60262,>,250-AUTH LOGIN,
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    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,0,,DAG member 02:465,*,,attempting to connect. Client proxy session for [email protected]
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,1,DAG member 01:57446,DAG member 02:465,+,,
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    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,3,DAG member 01:57446,DAG member 02:465,>,EHLO DAG member 01,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,4,DAG member 01:57446,DAG member 02:465,<,250-DAG member 02 Hello [DAG member 01],
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,5,DAG member 01:57446,DAG member 02:465,<,250-SIZE 36700160,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,6,DAG member 01:57446,DAG member 02:465,<,250-PIPELINING,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,7,DAG member 01:57446,DAG member 02:465,<,250-DSN,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,8,DAG member 01:57446,DAG member 02:465,<,250-ENHANCEDSTATUSCODES,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,9,DAG member 01:57446,DAG member 02:465,<,250-STARTTLS,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,10,DAG member 01:57446,DAG member 02:465,<,250-X-ANONYMOUSTLS,
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    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,12,DAG member 01:57446,DAG member 02:465,<,250-X-EXPS GSSAPI NTLM,
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    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,14,DAG member 01:57446,DAG member 02:465,<,250-BINARYMIME,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,15,DAG member 01:57446,DAG member 02:465,<,250-CHUNKING,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,16,DAG member 01:57446,DAG member 02:465,<,250-XEXCH50,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,17,DAG member 01:57446,DAG member 02:465,<,250-XRDST,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,18,DAG member 01:57446,DAG member 02:465,<,250 XSHADOWREQUEST,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,19,DAG member 01:57446,DAG member 02:465,>,X-ANONYMOUSTLS,
    2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,20,DAG member 01:57446,DAG member 02:465,<,220 2.0.0 SMTP server ready,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,21,DAG member 01:57446,DAG member 02:465,*,,Received certificate
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,23,DAG member 01:57446,DAG member 02:465,*,,Proxy target certificate
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,24,DAG member 01:57446,DAG member 02:465,*,"CN=*.email.com, OU=IT, O=X, L=X, S=X, C=SE",Certificate subject
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,25,DAG member 01:57446,DAG member 02:465,*,"CN=DigiCert High Assurance CA-3, OU=www.digicert.com, O=DigiCert Inc, C=US",Certificate issuer name
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,28,DAG member 01:57446,DAG member 02:465,*,*.email.com;email.com,Certificate alternate names
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,29,DAG member 01:57446,DAG member 02:465,>,EHLO DAG member 01,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,30,DAG member 01:57446,DAG member 02:465,<,250-DAG member 02 Hello [DAG member 01],
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,31,DAG member 01:57446,DAG member 02:465,<,250-SIZE 36700160,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,32,DAG member 01:57446,DAG member 02:465,<,250-PIPELINING,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,33,DAG member 01:57446,DAG member 02:465,<,250-DSN,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,34,DAG member 01:57446,DAG member 02:465,<,250-ENHANCEDSTATUSCODES,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,35,DAG member 01:57446,DAG member 02:465,<,250-AUTH GSSAPI NTLM LOGIN,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,36,DAG member 01:57446,DAG member 02:465,<,250-X-EXPS EXCHANGEAUTH GSSAPI NTLM,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,37,DAG member 01:57446,DAG member 02:465,<,250-X-EXCHANGEAUTH SHA256,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,38,DAG member 01:57446,DAG member 02:465,<,250-8BITMIME,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,39,DAG member 01:57446,DAG member 02:465,<,250-BINARYMIME,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,40,DAG member 01:57446,DAG member 02:465,<,250-CHUNKING,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,41,DAG member 01:57446,DAG member 02:465,<,250-XEXCH50,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,42,DAG member 01:57446,DAG member 02:465,<,250-XRDST,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,43,DAG member 01:57446,DAG member 02:465,<,250-XSHADOWREQUEST,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,44,DAG member 01:57446,DAG member 02:465,<,250-XPROXY,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,45,DAG member 01:57446,DAG member 02:465,<,250-XPROXYFROM,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,46,DAG member 01:57446,DAG member 02:465,<,250-X-MESSAGECONTEXT ADRC-2.1.0.0 EPROP-1.2.0.0,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,47,DAG member 01:57446,DAG member 02:465,<,250 XSYSPROBE,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,48,DAG member 01:57446,DAG member 02:465,>,X-EXPS EXCHANGEAUTH SHA256 ,
    2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,49,DAG member 01:57446,DAG member 02:465,>,<Binary Data>,
    2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,50,DAG member 01:57446,DAG member 02:465,<,235 <authentication information>,
    2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,51,DAG member 01:57446,DAG member 02:465,>,XPROXY SID=08D2051B7AE3DA8E IP=Customer IP PORT=60262 DOMAIN=customerdomain.com CAPABILITIES=0 
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    2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,53,DAG member 01:57446,DAG member 02:465,*,,Proxy session successfully set up for [email protected]. Inbound session will now be blindly proxied
    2015-01-26T18:02:47.819Z,Client Proxy Send Connector,08D2051B7AE3DA8F,54,DAG member 01:57446,DAG member 02:465,-,,Remote
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  • CANNOT SEND ANY EMAILS!!!!

    Hi,
    I finally downloaded the desktop manager last week and backed up my berry (after a year!). At the same time it updated my system to a newer version. Since then, my battery life is greatly diminished (one day only) and I cannot send ANY emails. I can send text messages, but not emails. I select "send" and the email just sits there. I also can't select "save draft". I can only select "delete", but then it warns me that I haven't saved (which is so annyoing, since I can't save!!) Help!!!!!

    Do a simple reboot on the BlackBerry in this manner:
    With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
    Now try sending an email again. If still no lunck:
    On your BlackBerry device, go to:
    1. Options > Advanced > Host Routing Table > Menu > Register.
    2. Resend your service books from your carrier BIS site:
    From your handheld device:   http://www.blackberry.com/btsc/KB15402
    Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
    From your desktop PC:  http://www.blackberry.com/btsc/KB02830
    North American Carriers - scroll down to select your carrier
    WorldWide Carriers - Find your carrier on the list
    3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • TS3276 I cannot get my outgoing SMTP server togo "On-Line" and cannot send out emails.

    I cannot get my outgoing SMTP server togo "On-Line" and cannot send out emails.

    I had this problem too but I fixed it today.
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    Click on account in question.
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    Click on the advanced button.
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    Make sure SSL is unchecked (unless your provider requires it, mine does not work with it checked).
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  • HT201320 cannot send mail, username or password is incorrect

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    When does the message appear?  Is it when you are in the email client?  If so, go to Settings>icloud and be sure you are logged into the right icloud account.
    Go to Settings>Mail, Contacts, Calendars - and in the Mail section, be sure your email account is defined.  If it is, try deleting it and setting it up again.

  • I cannot send some emails, I can reply but I cannot start an email, an error comes up in outbox stating 'does not allow relaying' please help?

    I cannot send some emails, I can reply but I cannot start an email, an error comes up in outbox stating 'does not allow relaying' please help?

    Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works

  • I do not get an email after password recovery

    I do not get an email after password recovery

    10/26/13 I have tried several times to no avail today. Oddly, the password was saved under my main email addree to get into the forum but I can not get downloads to download.
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  • Since upgraded phone to 2.0, cannot send out email

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    Also having mixed success sending mail on the iPhone, which is disappointing because I haven't had to send a lot of messages. Out of about 6 attempts, I've had two replies completely disappear. They weren't sent, they weren't in the outbox to send later. They just disappeared. One was while on my home network, the other was while I was traveling. I am very bothered that the emails aren't saved to try and send later.

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