Cannot set synch configuration in Desktop Manager

Hello,
I’m using a Blackberry Bold 9700 and a Win 7 computer with Outlook 2003.
I’d like to sync my BB with my Outlook contacts and calendar, but I’m completely unable to set up my synch configuration in the Desktop Manager. When I try to do so, a “Processing” progress bar pops up, runs through several statuses quickly (“Action engine loading configuration” seems to be the most prominent) and then… nothing. The progress bar disappears and nothing further happens.
If I try to sync, I get an error that says I need to set up applications. Choosing the option to do so, however, leads to the same progress bar and lack of further options.
If I check off the option to update the date and time when I try to sync that – and only that – DOES seem to work. I still cannot sync any data.
All other tools in the Desktop Manager (Application Loader, Backup, etc.) seem to work properly.
I’ve tried installing and uninstalling multiple version of Desktop Manager (I’m primarily using 5.0.1, but went back to 4.5) with the same issues. I’ve also stripped other applications from the phone (I had Google Sync installed, but removing it did nothing), resetting the phone, pulling the battery, etc. I’ve also tried running Desktop Manager as admin and in XP compatibility mode.
Honestly, at this point, I’m at a loss. If anyone can help, I’d greatly appreciate it.

I just had this issue and figured it out:
1-Go to SETTINGS (the wrench)
2-Go to OPTIONS (the wrench)
3-Choose ADVANCED OPTIONS
4-Choose DEFAULT SERVICES
5-Make sure the Calendar chosen is the correct one.
Mine had defaulted to facebook somehow and threw off the syncing process

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Same thing. Sync was working perfectly. I upgraded and now the Desktop software very (un)helpfully comes up with an "unknown error".
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Cannot sync - BB8900 with BB Desktop Manager for Mac

After first downloading Desktop Manager, I was able to sync with my 8900 once. Now, every time I connect the device (via USB), Desktop Manager opens, attempts to connect to the device, and fails. Status of the device shows at 'not connected'.
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Hey Maarten08 and autoca,
I would suggest doing the following:
Uninstall BlackBerry Desktop Software for Mac, restart the computer.
Then perform the following:
On the Mac computer, navigate to Macintosh HD >
System > Library >
Extensions.
Locate the BlackBerryUSB.kext and
BlackBerryUSBDev.kext files.
Move these two files to the Trash.
Empty the Trash.
Restart the Mac computer.
Then go to www.blackberry.com/desktop to re-download BlackBerry Desktop Manager for Mac.
Install and then hook up the BlackBerry and make sure you have mass storage mode enabled.
For information on how to enable mass storage mode: www.blackberry.com/btsc/KB13564
Let me know if you run into any trouble.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
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I cannot install my downloaded Blackberry Desktop manager.

I have deleted all former Manager downloads, emptied my recycle bin, and cleared my browser cache and tried downloading again. It still would not install. Error Message: "tHIS INSTALLATION BACKAGE COULD NOT BE OPENED. vERIFY THAT THE PACKAGE EXIXTS AND THAT YOU CAN ACCESS IT, OR CONTACT THE APLLICATION VENDOR TO VERIFY THAT ITHIS IS A VALID WINDOWS iNSTALLER PACKAGE"
Windows 7 64 bit Help please.

Hi and Welcome to the Community!
Refer:
KB12376 Error "This installation package could not be opened" when installing BlackBerry Desktop Manager.
Note that it seems that the order of doing things is important, and I cannot tell for sure from your post if you did things in that exact order.
Also, please be sure you are downloading from the official source:
http://us.blackberry.com/software/desktop.html
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Pearl cannot be discovered by Blackberry Desktop Manager

My computer connects to my Pearl via Bluetooth, but I cannot get the Desktop Manager to discover the Pearl. The Pearl uses Com3, but when I try to use Blackberry Device Manager to add a COM port, I cannot get it to add COM3. It automatically adds COM8, COM9, COM10 and so on. Does Verizon not permit a connection via Bluetooth? If so, how can I make the connection?

Issue resolved! : ) I deleted the browser cache data and the backup finally worked. Thank you so much for helping me resolve this problem.

Can desktop manager be configured to view email attachment?

Hi,
I have posted this question few times before and still have not gotten a definite answer. Can someone confirm if I can configure the desktop manager to view email attachment? If so, how do I achieve it? I am not one BES or BIS.
I have looked at the below KB and tried using the application launcher to install the attachmen service, however, it was not available in the application loader wizard.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...
configuration
Blackberry 8300
Desktop Manager 4.3
Thanks
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Go to Solution.

First of all if you are nither BES nor BIS then there is no question of integrating email IDs in your device. Meaning no possibility of viewing email attachment in your device. For using any BlackBerry features you have to have a BlackBerry data plan. Please clarify this point.
Now regarding attachment viewing through Desktop Manager configuration is not possible. There is no such option in BlackBerry.
tanzim
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Click on the LIKE on the bottom right if the post deserves credit

Issues using Desktop Manager

Thanks to all of you who try to help all of us with problems. I've just spent some 2-3 hours reading through various posts, working on my list of questions, etc. I'm not a fast reader, unfortunately. And, even while looking for the area of my specific issues I've learned things. Unfortunately, I have so many questions it's hard to imagine how I can find the time to track them all down. I have one of those jobs that generally takes much of my time, so I sometimes don't get to even check my personal email for several days.
But this message is because it mentions configuring the desktop manager, which I've had trouble with. But I can't figure out how to get the answers I need. One major issue that I find irritating is that when I start up the DM it always tries to set up email... I have set up 3 emails which are forwarded to my BBy, and I'm happy with that. One of them is MS Outlook from one of my jobs. But I can't seem to set up anything that works to keep this from reappearing each time I start up. I also don't know what I'm doing when I'm trying to configure... all the choices that I don't understand, I worry that I'll mess up something that's working well.
I've been interrupted now, so can't continue my inquiry.
Thanks for all your help.
PS: what does a tag mean?
EDIT: Split from another thread, edited title
Message Edited by Andy on 06-14-2009 08:36 AM
Sid
Solved!
Go to Solution.

Hi,
We can get this post moved to the desktop software forums, and work on it as you have time.
In the mean time here are two links to help you.
Send me a PM when you can work on this problem.
Thanks,
Bifocals
Pick your device, and in the demo select advanced functions desktop software:
http://na.blackberry.com/eng/support/blackberry101/
I do not know what version of desktop software you have installed, but here is a manual read about how
the setup and synchronization process works.
http://na.blackberry.com/eng/deliverables/5837/BlackBerry_Desktop_Manager-4.7-US.pdf
EDIT: Edited title to match
Message Edited by Andy on 06-14-2009 08:36 AM
Click Accept as Solution for posts that have solved your issue(s)!
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Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
Please click the Thumbs Up icon if this comment has helped you!
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9530 Desktop Manager & Vista 32

Ok... I have been searching around the site quite a bit to see what I could find in regards to the issue that I am having, but nothing that is quite the same.
I've got my Storm connected to my computer via USB (either cradle or plain USB) , but Desktop Manager (from Verizon supplied CD and downloaded) does not see the phone at all. The weird part is that Vista see's the phone and memory card perfectly fine. I was having an issue with the device drivers not being found by Windows, but after pulling the battery as someone else in the forums suggested, the drivers installed perfectly. But still no way to actually sync my phone. I would love to reset the phone or reinstall Vista, but Vista is a clean install, only a few weeks old, and I don't want to lose everything I've got on the phone.
I have also tried pulling the SIM card, reinstalling Desktop Manager, different USB cables and everything that I could possibly imagine that may help. Are there any Windows hardware issues that I may need to know about that may cause issues... Besides Vista itself? Also has anyone notice a login delay when the Roxio Media Manager is starting after logging on, or even just using it in general?

I solved the problem! In summary I had to completely uninstall BlackBerry Desktop Manager software and then reinstall it. Once it hung during it's initialization (with my BlackBerry Storm connected) I simply disconnected the BlackBerry Storm, pressed the "Synchronize" button, setup the synchronization configuration with Outlook 2007, reconnected my BlackBerry Storm, and pressed the "Synchronize" button. More detailed steps follow...
1. Completely remove the BlackBerry Desktop Manager Software using the procedure described in Research in Motion Support Doc ID KB02206 - "How to perform a clean uninstall of BlackBerry Desktop Software" which can be found at:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
2. Download version 4.7 of the BlackBerry Desktop Manager software WITHOUT the Media Manager from this location on the Research in Motion website: http://na.blackberry.com/eng/services/desktop/
3. Install version 4.7 of the BlackBerry Desktop Manager software downloaded in step 3.
4. Execute the BlackBerry Desktop Manager software. Connect the BlackBerry Storm when requested by the software. If the software hangs, disconnect the BlackBerry Storm.
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Once I followed the above steps all 2,136 contact records, 372 calendar records, 119 task records, and 95 memo records were successfully synchronized from my copy of Outlook 2007 to my BlackBerry Storm. Good luck and I hope this helps.
Stan Mattos

Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Error synching Windows 7 Contacts with Desktop Manager

Hi
I'm new here and would appreciate any help you can give.
I''m having trouble synching the email addresses in my Windows Contacts file with my Blackberry. Not all email addresses synchronise properly, which is probably because they are sourced from several different databases previously. There doesn't seem to be a way to map the fields accurately as the Windows 7 contacts folder shows the field as "E-mail Address" and the Desktop Manager shows the field being imported from Windows as "Preferred Address". This mapping only transfers those addresses which were previously exported from a BB/Lotus Notes database.
I've tried exporting to csv's and changing the field names as well as importing through Outlook 2010 rather than WIndows but with no success.
Has anybody else had this problem and found a solution?
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halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Help Needed w/Desktop Manager 4.6 & Outlook Calendar Synch

Everything was working just fine prior to my holiday break. Came back this morning and attempted to synch my BBCurve (running 4.5.0.81) with my Desktop Manager (v4.6) and it is just skipping over the calendar sync portion. No error message. Everything else is synching just fine. Deleted and reinstalled Desktop software -- that didn't work. Disabled calendar sync and re-enabled -- that didn't work. cleared the BB Calendar of all entries and now have no calendar entries on the device. HELP!

I deleted the Intellisync folder, and reset the Desktop Manager configuration settings and I received the following Intellisync error message:
The operation terminated unexpectedly while reading from Microsoft Outlook Calendar
Then I tried to sync just from Outlook Calendar to Device -- that failed
Then I tried to sync just from Device to Outlook Calendar -- that failed as well
Then I deleted Intellisync folder again and rebooted my computer
Successfully synced from Device to Outlook
Tried to sync from Outlook to Device and it appears to be running, says one moment please and nothing happens and it returns to the Desktop Manager with no error message. Grrrrr.....

Desktop Manager 4.7 (Cannot find system in table file.)

I just updated from Desktop Manager 4.2 to 4.7 on Windows Vista for my Blackberry 8800. When I try to configure synchronization for Microsoft Outlook and click Finish I get the error message "Cannot find system in table file". I've checked everywhere and I cannot find a solution for this problem. Can anyone please help point me in the right direction? Thanks in advance!
Solved!
Go to Solution.

Hi and welcome to the forums!
Upgrading has left some files registered with the wrong or old versions of software.
See the attached link for resolution.
Thanks,
Bifocals
Please remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15278&sliceId=2&docTy...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problem Synching Outlook 2003 Calendar with Desktop Manager 5.0

Hi there,
I just downloaded the new BB desktop manager software 5.0 (I was reluctant to do so for weeks because I didn't want to start encountering problems, which I now have, of course). Suddenly my Outlook Calendar (2003) is not synching at all with the device, despite my software being configured to do so. All other items synch perfectly well--address book, tasks and memos--but the Address Book synching doesn't even begin, so it's not like I'm getting error messages.
Do I need to go back to the Desktop Manager 4.7--and if so, can someone walk me through uninstalling 5.0 and reinstalling 4.7--or is there a workaround? Trying to avoid spending hours on the phone with Verizon who will just wind up passing me over to BB support!
Thanks!
Solved!
Go to Solution.

No worries Post back on the forums if you have any other questions/issues.
Cheers,
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Desktop Manager fails to synch with Yahoo Address Book on my 8300

I have been synching both Yahoo Address Book and Yahoo Calendar successfully for months. Suddenly, Address Book no longer synchs. Yahoo calendar still works. The problem occurs aftew Desktop reads all the contacts. It halts while "Synchronization Progress...reading from Yahoo Address Book" displays. That message has displayed for up to an hour with no progress. I then disconnect and halt Desktop. I can still synch Yahoo Calendar. I have not updated desktop or device software. Anybody have any suggestions?

No Sync with Yahoo Address Book Workaround:
Work Around for Blackberry to Yahoo Sync when Address Book Sync Gets Stuck:
I've had the Address Book on my Yahoo Sync hang on two different occasions. The first time was late 2009 and the second was late Jan 2010. The first time the problem fixed itself. This time, no such luck yet. So if you are having the same problem, here's a work around that will allow you to update both your Yahoo and Blackberry Contacts and keep them in sync.
Step 1: From Yahoo, EXPORT your contacts to Windows Contacts (I did this in Vista and it also works for Windows 7 -- it should also work for XP, but the export may be a different expension). You will want to export using the 'vCard, Zip of .VCF files'. his will create a zip file of all your contacts with in the vcard format: (.VCF)
Step 2: Some manual labor in this step, but you will only have to do it once OR you can try a .vcf to .contact file converter program like:
http://www.vcardconverter.com/ that will cost you 19.95. Open each contact in the zip file. It will show you the contact data and there will be a button that you can click to ADD TO MY CONTACTS. Do this for each contact in the exported zip file. Or but the program.
You now have your Yahoo Address Book converted over to Window Contacts.
Step 3: In the Blackberry Desktop Manager change your synchronization setting for your address book from Yahoo to 'Window Address Book/Mail'. Leave the Calendar, MenoPad, and Task to sync with Yahoo. So you should have:
Calendar sync to Yahoo
MemoPad sync to Yahoo
Address Book sync to Windows Address Book/Mail
Task sync to Yahoo
Step 4: You now can perform a sync to you Blackberry Device. (But read the notes below first)
SOME IMPORTANT NOTES:
This allows you to get your contacts into your Blackberry and to sync them with your Windows Contacts. You can make this a three way sync where you also keep your Windows Contacts and Yahoo Address Book in sync. It just adds an extra sync. NOTE: If you are going to do this then pay the 20 bucks and buy the program above or find a program to convert .contact files to vcf (vcard) files. I've decided to buy the program above because it allows me to import and export all the contacts at one time, which is what you will need to use the import / export tools in Yahoo Contacts
I did the sync of the address book in steps. I was lucky / unlucky because I tried to do a Blackberry software upgrade that failed and it wiped out all of my contacts, calendar, tasks, and memos; so when I did my first sync, I when only from the Blackberry Desktop Manager to my Blackberry. I then changed my sync to be a two way sync. I only mention this because I don't know if going from Windows Contact to Blackberry would create duplicate entries in your Blackberry and Windows Contact Manager. Maybe someone can check this out and post. Anyway, I would suggest trying the sync with only a few contacts to check it out.
You don't need to worry about the folder that the Blackberry Desktop Manager will store the contacts. It assumes the 'Contacts' folder on you machine. As far as I could tell, there was no way to change this destination anyway.
ALTERNATIVE APPROACH:
If I was to do this all over, and I had my contacts still on my blackberry, I would most likely do the following (in theory):
Step 1.
Change the sync for contacts to be with Windows Address Book, not Yahoo.
Step 2.
Sync the contacts so they would appear in the Windows Contacts.
Step 3. Then worry about syncing Windows Contacts with Yahoo (see above)
Good luck,

Cannot set synch configuration in Desktop Manager

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