Cannot set up an Incoming Mail Server

I am trying to set up Aliases but when I get to the Incoming Mail Server field in Mail Preferences it is greyed out with "mail.example.com" and if I alter any other field and then try to save that account I get a message "Incoming Mail Server field cannot be empty". How can I get the Incoming Mail Server field to highlight so I can insert something and what do I put in?

Yes that is what I was doing. I am confused because initially I thought I had completed the process in Safari iCloiud but the the Aliase email address didn't show uo when I composed message and wanted to send it from that address and not the default. I added the Aliase in Mail>Preferences>Accounts>Add new account and sent an email but looking at the inbox in Mail there is a "lightening" symbol and clicking on that and entering the password comes up with the message "Mail cannot conect to the account (aliase address)". When I wnt back to Preferences that is when I realised that the form wasn't completed. Since I started this thread I have received a reply to my earlier email using the Aliase address and sent a reply to that but the lightening symol still remains. Any ideas?

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how to set up the "incoming Mail server" for google apss account

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TS4002 I cannot fill in the incoming mail server on my iCloud account and therefore cannot finalize it.

My iCloud mail is not working on my Macbook Pro. When I go to Mail preferences - Accounts - iCloud, everything is correct, except the incoming mail server. I also cannot acces this to fill in the correct incoming server.

HT1277 Identifying/Adding Incoming Mail Server Info

Help! I am trying to set up account. Cannot add info to Incoming Mail Server box as it is not lit/not accepting info. What do I do?

What OS version are you using?
How are you adding the Mail account?
What account type did you select?

HT4864 When trying to update my Mail Account Mailbox Behaviours settings, when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The "Incoming Mail Server" field cannot be empty. The incoming mail server box has p

When trying to update my Mail Account Mailbox Behaviours settings, after making the changes when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The “Incoming Mail Server” field cannot be empty. The incoming mail server box has in light grey colour: p02-imap.mail.me.com in it and I cannot edit its content. Any ideas what is going on and how to fix it?

Hi all,
Mattreichenbach is probably on the right track here with a reset of settings. I think I've determined the issue has to do with cached account information and inconsistencies for the account name. This seems to crop up when I've changed my password and it hasn't propagated fully to all the servers, devices, certificates, etc.
Hopefully many here are on their way to restoration of service by now but it's clear that a lot of people are having the same issues. Very frustrating and definitely something Apple needs to resolve: incoming mail server field grayed out, incorrect autopopulation of different fields, other unanticipated behaviors. If you're still having issues, though, here's what worked for me...
First, head to the iCloud preferences pane in System Configuration and choose "Sign Out". When I did this it prompted me with a number of "are you sure" type questions about retaining information on my local machine. I chose to delete/remove the info each time simply because it should all be restored by the cloud and I didn't want to risk a massive duplication of my data... I will say, I'm back up and running with no issues so I suspect you can make the same delete/remove choices... But use your own judgment. I don't want you to lose any data (ie.. please use care as you do this because I cannot bear the thought of causing anyone to experience the pain of data loss).
Once you've signed out of iCloud, restart your system. When you get back in, head to the Mail, Contacts and Calendars section of your System Preferences and add your account back by choosing the brushed aluminum "iCloud" button. When it asks for your account name, use your @iCloud.com email address. I am all but certain my issue had started because one of my devices (iPhone or whatever) had been set up with an email alias specified instead of my @iCloud.com address.
Apple, if you're reading through any of these issues (there are TONS of users having this same problem). Take note, that your icloud service somewhat frequently is not responding and yet tells the user that the password is wrong and this prompts people to be changing their passwords unnecessarily. This has happened to me on numerous occasions. Also, I noticed that last week's outage corresponded to a VERY similar outage exactly one year ago to the day. Sounds like planned maintenance to me and I think you could do a better job notifying folks so we're not wasting HUGE amounts of time troubleshooting a problem that we have no hope of fixing.
Hope that helps some of you!
Terry Mullane
Washington, DC

Error in setting icloud mail on iMac - 'incoming mail server'

I created a new mail account in icloud and cannot edit this account in Mail Preferences on my iMac. Everytime I try to save my changes i get the following error:
"The incoming mail server filed cannot be empty."
Of course the field is automatically filled in and greyed out so it is not changable.
I have tried various fixes, deleting, setting up again, setting up the iCloud and Mail/etc. in System Preferences...
Help!

Hi Suebadu,
Welcome to the Apple Support Communities!
I know that it can be frustrating when an email account, such as your Gmail accounts, are not working as you would expect. In this situation I would recommend reading over and working through the attached article. The Connection Doctor may provide some further information as to what is causing the errors.
OS X Mail: Troubleshooting sending and receiving email messages
Best regards,
Joe

Mail in Mountain Lion "Incoming Mail Server" field cannot be empty

I put my wife's email account which is in iCloud on mail with a couple of other iCloud accounts. To identify who's iCloud account is who's, In the preferences on the account where you edit the description from the default "iCloud" to User's Name iCloud and after you hit save I get an error saying The "Incoming Mail Server" field cannot be empty. Yet is has p04--imap.mail.me.com in the field that is greyed out and I cannot edit the fields contents and therefore doesn't allow me to change the email account's description. I've tried deleting the accounts, logging out of icloud, etc. Nothing has fixed this yet.
On a side note, one of my other email accounts from iCloud keeps popping up with it needing the password field to be entered. No matter what I try, it doesn't take the password. I can log into it just fine through safari.
So it seems like iCloud is having issues as well as Mail and contacting Apple twice and escalating to tier 2 both times has yeilded the person saying they didn't know and then hanging up on me. Does anyone else know what I might try?

Okay, I had this problem and solved it as follows:
1. Deleted any non-functioning iCloud-IMAP accounts from Mail's Preferences. I had two that were working fine, so I left those in place. One of those was the primary iCloud account on my Mac, i.e., the account used for "Find My iPhone/Mac/iPad" and iCloud storage, etc.
2. Then I quit Mail and restarted my computer.
3. Went to my other devices and made sure the primary account was the same one there. [Note: It was not -- the primary iCloud account was different on my iPhone versus my Mac, I think this discrepancy might have been the source of the problem, but I don't know.]
4. I also made sure my wife's Mac uses a different primary iCloud account, one that is not on my machines, although we share one secondary iCloud Mail account (which is not the primary on any device -- it is always a secondary account).
5. Then, following MChannel's advice upthread, I went into System Preferences > Mail, Contacts & Calendars, and added the formerly problematic iCloud accout that way. I have everything turned on for my primary iCloud account. All of the secondary accounts only have Mail turned on (although I don't think that matters -- you can turn on the other features that are available there if you like).
6. Opened Mail and voila! -- everything is working fine. Accounts are all set up properly without me even opening Mail's Preferences.

I am trying to disable "show notes in inbox" on icloud account but keep receiving error "incoming mail server cannot be empty"

HI -
I am trying to uncheck "show notes in inox" on my icloud account but keep receiving error message:
"incoming mail server cannot be empty" message
The incoming mail server on the account is set automatically is is greyed out so I cannot edit anything. I also tred editing account.plist but the icloud account does not have the neccasary string to be edited as with my other mail accounts.
Would apprecate any assistence.
Regards,

Hi there freegreg,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W.

HT2954 CAnnot change the incoming mail server for iCloud account

I cannot recieve mail because the imap setting is wrong, but I cannot highlight it to change.

Hi, was it maybe setup as a MobileMe or dot Mac account in the first place?
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
          •          Server name: imap.mail.me.com
          •          SSL Required: Yes
          •          Port: 993
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
SMTP (outgoing mail server) information:
          •          Server name: smtp.mail.me.com
          •          SSL Required: Yes
          •          Port: 587
          •          SMTP Authentication Required: Yes
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0
http://x704.net/bbs/viewtopic.php?f=19&t=5807&p=69967#p69967

Incoming Mail Server field cannot be empty- but it's grayed out!

I'm trying to set up a new iCloud IMAP mailbox. Everything goes fine, except I keep getting the dialog box "Invalid Incoming Mail Server. The "incoming Mail Server" field cannot be empty". It's emplty because it's grayed out and can't be changed. Huh? What am I missing here?

Why are you trying to manually edit this account. Enter it correctly by opening the iCloud control panel (from System preferences) signing in and switching mail on.
If you are already signed in, sign out reboot and sign back in, turn Mail and any other services you want to use on.

HT201320 What am i supposed to put as the incoming mail server and the outgoing mail server when setting up my email?

I'm tryingt to set up my email through my school account and i'm not sure what it means when i'm asked to enter a incoming mail server and an outgoing mail server. Help would be appreciated thanks

Since no one here has any idea about what type of mail your school offers...you don't mention what school...your question, as asked, can't be answered. What don't you contact your school's IT dept., or look online. Most schools have instructions on how to do so online.

HT5361 What is the incoming mail server when setting up a apple email address?

When setting up a new email account the field for the incoming mail server is greyed out. How do I add the info?

It should load that automatically. It varies.
It will be some variant of imap.mail.me.com. That may get it to look up the correct one.

ICloud incoming mail server is greyed out so I cannot change info or add alias account

I cannot add a new icloud alias to my mac mail because the incoming mail server is greyed out & unchangeable.
Help!

Aliases should be added on the iCloud website.

TS3988 what is the iCloud incoming mail server setting?

what is the iCloud incoming mail server setting?

imap.mail.me.com - but you shoudn't need to enter this manually. If you are having problems, sign out in System Preferences>iCloud, then sign back in again and enable Mail in the checklist. Your data will disappear from your Mac when you sign out but will return when you sign back in.

ICloud incoming mail server setting.

I'm not getting iCloud email and the incoming mail server setting (p99-imap.mail.me.com) is dimmed out and not editable. Ideas?

Chris CA wrote:
CAP2010 wrote:
Unfortunately, no matter what I type into the incoming email server while attempting to recreate my account in Mail, the program always tries to connect to p99-imap.mail.me.com.
You don't have to type any server info for your iCloud account.
System prefs > Mail, Contacts & Calendars - New account and select iCloud.
Unfortunately, that was step 1 in the process of not being able to use my mail in iCloud. Also, I have tried changing my password to 8 numbers/letter, etc. in accordance with the new AppleID rules, but that did not work. I have also tried deleting and recreating my account multiple times. I am definitely willing to try any more suggestions.

Cannot set up an Incoming Mail Server

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