Cannot set up BIS account without "email accounts" icon!

Hi everyone,
I have had a Blackberry Curve 9300 for about a year now and haven't bothered with getting emails set up, but now I really need to. I know that you have to create a BIS account, but I'm using Bell and the only way on their website it says to do that is by going through the BB "Email Account" setting. However, my icon has completely dissapeared. I have tried doing "Show All" but that doesn't work. It's just gone. Someone said I need to download Service Book from BIS BUT I don't yet have a BIS account... so i can't do that. Hitting a bit of a wall here. Any ideas?
Thanks so much,
Kelsey

I really can't tell you much else without asking a ton of questions.
Honestly, best (and fastest) thing for you right now is to call Bell customer service.
And remember, a data plan is not necessarily a BlackBerry data plan. Must be BB-specific, aka BIS.
For whatever reason, you don't seem to be on it now.
If you want to troubleshoot a bit first, you can try the suggestions I just gave to another poster first:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/BBM-not-working-after-O2-updating-my-minutes...
elite1 · here, CrackBerry, elsewhere
Twitter: @elite1_

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I have the following story:
I changed carrier last week, until that everything worked fine, my yahoo, google and company emails. I use BIS.
Now, I am not able to setup my company email, but my other emails work ok, m phone is registered. I use these emails since many years and had 3-4 different bb models, having no problem to setup all of them.
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matthewclaxton wrote:
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Cannot set up BIS account without "email accounts" icon!

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