Cannot set up child account, Apple instructions are wrong

I just got my 12 year old son an iPod 5 for Christmas.  I'm trying to get him into the Apple store so that he can download the apps he used to use on his sister's iPod.  However, because he is under 13, Apple requires him to have his account under a parent's account. Here is where the frustration comes in, because Apple's instructions to do this are wrong and we have hit a wall.  We cannot create his account, so it appears that he will not be able to use the Apple store for another year. 
The instructions say this, exactly copied and pasted from Apple's support page:
iPhone, iPad, or iPod touch with iOS 8
Use these steps to create an Apple ID and add the child to your family group:
Go to Settings > iCloud > Family, and tap "Create an Apple ID for a child."
Enter your child's birthday and tap Next. The birthday for a child's account can't be changed after the account is created. Be sure to enter the correct date.
The problem is, there is no "Family" menu under iCloud, and when we try to create the Apple ID for him, we get an error after we put his birth date in that says his ID needs to be part of a Family Share account.  I know this.  However, there appears to be absolutely no way to accomplish this. 
This is why Apple is so frustrating to work with- incomplete or incorrect instructions leave their customers stranded and unable to use their devices.  Does anyone have any idea how to fix Apple's screw up?

I made an account on her ipod, created a family 2nd account.  Then I logged off. Signed back in as the child.  The child asked for approval to buy an app. I can not approve this anywhere else other than by signing out as the child and then signing back in as the adult.  There is no way to approve or set up family accounts on a non mac PC or non IOS system.  Is a serious problem as a parent. 

Similar Messages

  • I am trying to set up a child account where websites are restricted unless they are on the approved list, however youtube is still allowed.  How do I block youtube?

    I am trying to set up a child account where websites are restricted unless they are on the approved list, however youtube is still allowed.  How do I block youtube?

    Hello jmkibert,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    OS X Mavericks: Set up parental controls
    http://support.apple.com/kb/PH14414
    Web > try to limit access to adult websites > customize > never allow these websites.
    Have a nice day,
    Mario

  • TS1389 I am trying to authorise a new computer. The Apple instructions are to select Authorise this computer from the itunes store menu. I can't find this in any menu. Can you please help? How do I authorise my computer?

    I am trying to authorise a new computer. Apple's instructions are to select "Authorise this computer" from the itunes store menu. I can't find this in any menu. Can you please help? How do I authorise my computer?

    Authorization and Deauthorization
    Macs:  iTunes Store- About authorization and deauthorization.
    Windows: How to Authorize or Deauthorize iTunes | PCWorld.
    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
    More On De-authorizing Computers (contributed by user John Galt)
    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
      2. From the Store menu, select "View my Account..."
      3. Sign in with your Apple ID and password.
      4. Under "Computer Authorizations" select "De-authorize All".
      5. Authorize each computer you still have, as you may require.
    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

  • Set up child account without credit card?

    i Dont use credit cards. Itunes says I can't set up an account for my 12 year old without a credit card on file! Why? Is there no other option? Am I being forced to lie about my child's age?

    From : Family Sharing and Apple IDs for kids :
    Before you begin, make sure that you're using a credit card as your iTunes Store and App Store payment method. To comply with child online privacy protection laws, you will use the CVV or security code from a valid credit card as part of providing your parental consent. If the card on file is a debit card or another payment method, you’ll be asked to provide a credit card before you can continue. After you create the child's Apple ID, you can change your payment method back to a debit card.
    So no, it doesn't look like you will be able to create a child account without one.

  • Cannot set up ID account on my new iPad

    Hi, I try to use my apple ID to set up the account for imessage and facetime on my new iPad, but failed all the time. This account is workable on my other apple devices. What am I supposed to do?

    See here http://support.apple.com/kb/TS2755
    And here http://support.apple.com/kb/ht4319
    http://support.apple.com/kb/TS3367
    http://tinyurl.com/32drz3d

  • Mail: Cannot set up new account

    Mail (Version 3.1 (914/915) crashed whilst sending a large attachment. On re-launch I was unable to connect to one of my servers. My .Mac account still worked as normal. I tested the server and settings by setting up the account in Entourage (not normally used) and that works OK. I deleted the account in Mail and dumped the mail preferences file. Trying to set up the account again Mail fails at "Checking connection to mail server...". Creating the connection by adding to the server list and checking in Connection Doctor shows a successful connection.
    Any ideas please?

    I resolved the problem. I checked earlier the package contents in time machine when I returned to mail it worked! Bit of a mystery really.

  • Cannot Set Up Exchange Account in Windows 8/8.1 Mail App - Need to turn off SSL

    Hi there,
    The office I work at is currently running an Exchange 2003 server for mail, and for reasons unknown, it isn't using an SSL certificate.  That will
    be changing some time in the near future, but as a result, I can't set up an email profile for this Exchange account on the Mail app.  On all the various phones I've had (I've used all 3 major mobile platforms), I've been able to uncheck "Use SSL"
    in the initial setup settings, or upon failure to connect to the mail server, save the profile I set up, and uncover more settings after saving that allowed me to turn off SSL.  This isn't the case for the Windows 8/8.1 Mail app.  I can't turn off
    SSL for Exchange in the initial setup part, and I upon failure to connect to the server, cannot save the mail profile.
    Don't get me started on Outlook 2013...our server is too old for it and therefore incompatible, which somewhat unforgivingly bricks the program and requires a multi-step repair...
    So is there any way to fix or get around this SSL setup issue (other than the obvious solution of our IT guys putting on an SSL certificate)?
    Thanks!

    Hi
    I have seen exchange 2003 not working well with the windows 8.1 mail app. generally you would install the cert from exchange 2003 on your pc and mail should work...

  • TS3276 mail cannot set up email account even login and password Ok and spoke to ISP technical person

    My server even cannot help me to overcome the set up problem of its email in Lion mail system. Anyone understand. All pop, password...etc were checked correct. Is it Lion problem ?
    Some other emails account Ok but not this one.

    My server even cannot help me to overcome the set up problem of its email in Lion mail system. Anyone understand. All pop, password...etc were checked correct. Is it Lion problem ?
    Some other emails account Ok but not this one.

  • Cannot set up email account on blackberry curve 9360

    Although I can surf the net, I am unable to set up an email account. I don't understand why it is an "enterprise account". What does this mean? I simply want to set up a hotmail account on this mobile. I already have a hotmail account on my laptop and all I want to do is to be able to send and receive emails on the Blackberry. I cannot get past the requirement to enter an Activation Password. When I enter my normal password here it goes off trying to acquire a service connection. Eventually a screen says "Activation request failed. A service connection is unavailable. OK.
    Setting up my iPhone was easy compared to this. What am I doing wrong?

    Although I can surf the net, I am unable to set up an email account. I don't understand why it is an "enterprise account". What does this mean? I simply want to set up a hotmail account on this mobile. I already have a hotmail account on my laptop and all I want to do is to be able to send and receive emails on the Blackberry. I cannot get past the requirement to enter an Activation Password. When I enter my normal password here it goes off trying to acquire a service connection. Eventually a screen says "Activation request failed. A service connection is unavailable. OK.
    Setting up my iPhone was easy compared to this. What am I doing wrong?

  • Cannot set up gmail account - keep getting SSL error

    I cannot seem to set up my gmail account on my iPhone. Actually I deleted the account because it would not update at home and when trying to re-add the account now I cannot. I keep getting the SSL error which asks if I want to continue without SSL, if I push yes it does not work either, just says gmail verification has failed either way. I have read up on others responses and none have worked.
    I have tried following the link to unlock my gmail, setting up my gmail account through the "other" option instead of gmail, turning off my firewall (I have a locked wireless connection at home) and even changing my gmail password. Nothing has worked.... PLEASE help!

    Okay so I was able to set up my gmail account at work, BUT I do not get automatic notifications anymore when I have a new email like I did before.... Any ideas why and how to fix this?

  • Cannot set up hotmail account "setup could not finish, error in login, invalid credentials"

    Two weeks ago I started getting messages to log back into one of my hotmail accounts that I had set up on my droid charge at the 'email icon'( I had 3 hotmail accounts and 1 gmail account setup there)
    once I logged the password back in it worked again, but it began requesting that I log back into the account more and more frequently
    Customer service recommended that I remove the account and then set it up again, I did this and  it would not allow me to set it up again-"setup could not finish, error in login, invalid credentials"
    I tried removing all acounts and then setting them up again, still could not set up the one hotmail account (same message)
    Verizon store decided that I needed to 'wipe' my phone completely, after they wiped it two of my hotmail accounts refused to be set up (same error message)
    I tried changing the passwords going to the accounts online on my computer (I can access all the accounts online)
    Customer service stated that it must be the phone and sent me a refurbished phone, the refurbished phone is doing the exact same thing with the exact same error message
    Any ideas?

    matthewclaxton wrote:
    Two weeks ago I started getting messages to log back into one of my hotmail accounts that I had set up on my droid charge at the 'email icon'( I had 3 hotmail accounts and 1 gmail account setup there)
    once I logged the password back in it worked again, but it began requesting that I log back into the account more and more frequently
    Customer service recommended that I remove the account and then set it up again, I did this and  it would not allow me to set it up again-"setup could not finish, error in login, invalid credentials"
    I tried removing all acounts and then setting them up again, still could not set up the one hotmail account (same message)
    Verizon store decided that I needed to 'wipe' my phone completely, after they wiped it two of my hotmail accounts refused to be set up (same error message)
    I tried changing the passwords going to the accounts online on my computer (I can access all the accounts online)
    Customer service stated that it must be the phone and sent me a refurbished phone, the refurbished phone is doing the exact same thing with the exact same error message
    Any ideas?
    When you setup the accounts, are you using the automatic or manual method to set them up?

  • Cannot set up verizon account

    I have 3 email accounts on Thunderbird, Verizon, Yahoo and Gmail. I was having trouble with the Verizon account so I deleted it thinking I would set it up again in case any parameters had changed. Now I can't set it up. Thunderbird asks if the user name and password are correct. I can access my email on Verizon's web site and on my tablet so the user name and password are correct. The problem seems to be with thunderbird. Any ideas?

    Sorry for the delay in replying Matt. You were correct, the server settings are different from the ones Thunderbird automatically uses. For anyone with the same problem the incoming settings are : 'incoming.yahoo.verizon.net', port 995, ssl/tsl.
    The outgoing settings are : 'outgoing.yahoo.verizon.net', port 465, ssl/tsl.
    Thanks again.
    Paul Clarke

  • Cannot set up mail account

    I continue to get this message when trying to set up my email account.  I following the instructions and still get this type of message.
    StartTLS is configured with server mail.svc.telus.net for IMAP, but the connection attempt failed.  Change SSL to ON or OFF in your settings and try again (TLS not supported by server)
    I'm very frustrated... tried support from email provider and they recommended calling RIM...no phone number so this will have to do

    WendC wrote:
    I continue to get this message when trying to set up my email account.  I following the instructions and still get this type of message.
    StartTLS is configured with server mail.svc.telus.net for IMAP, but the connection attempt failed.  Change SSL to ON or OFF in your settings and try again (TLS not supported by server)
    I'm very frustrated... tried support from email provider and they recommended calling RIM...no phone number so this will have to do
    Try these:
    North America Toll Free: 1-877-255-2377
    UK Toll Free: 0808 100 7466
    Europe: +44 1753 558400
    Worldwide: +1-647-426-1108
    Also review the online manuals specifically under the Messages heading. http://docs.blackberry.com/en/smartphone_users/deliverables/27018/Messages_1810847_11.jsp

  • I cannot set my mail account

    I've just buy a Mini Mac, but I wasn't able to set my e-mail account. When I set pop server for incoming mail, after verifying the connection an error message occurs reporting to verify user id and pwd. Internet works properly, I tried get in my mail account via webmail and is ok. I've checked pop settings with my provider several times and seem to be everything ok, but my e-mail account is still not working......
    What can I do, has anybody an idea ???
    Thanks in advance
    fluvio

    "Actually, it's always been marketed as interaction with Exchange 2007 only."
    No, that's not correct. Not even a little bit. It was MARKETED as providing Exchange support. The fine print said it was only with 2007. One of the first truly underhanded things I've seen Apple do.

  • Cannot set up BIS account without "email accounts" icon!

    Hi everyone,
    I have had a Blackberry Curve 9300 for about a year now and haven't bothered with getting emails set up, but now I really need to.  I know that you have to create a BIS account, but I'm using Bell and the only way on their website it says to do that is by going through the BB "Email Account" setting. However, my icon has completely dissapeared. I have tried doing "Show All" but that doesn't work. It's just gone. Someone said I need to download Service Book from BIS BUT I don't yet have a BIS account... so i can't do that. Hitting a bit of a wall here. Any ideas?
    Thanks so much,
    Kelsey

    I really can't tell you much else without asking a ton of questions.
    Honestly, best (and fastest) thing for you right now is to call Bell customer service.
    And remember, a data plan is not necessarily a BlackBerry data plan. Must be BB-specific, aka BIS.
    For whatever reason, you don't seem to be on it now.
    If you want to troubleshoot a bit first, you can try the suggestions I just gave to another poster first:
    http://supportforums.blackberry.com/t5/BlackBerry-Curve/BBM-not-working-after-O2-updating-my-minutes...
    elite1 · here, CrackBerry, elsewhere
    Twitter: @elite1_

Maybe you are looking for