Cannot set up HP officejet pro 8500 909n

I can use the print function by wireless connection from two different computers, but, NOT the scan, fax, or email functions.
The HP software does not recognize the path to my public Drop Box for scans and Fax Box for faxes. It appears to ignore the "users" and "username" folders although these were specified during setup.
HP error message when trying to set up scan-to-email feature.
Duplicate display or location name. Please assign a different name and try again.
Can find no definition for “display or location name” Email setup uses alias email forms, so that typed name will not remain as typed.
Possible need for upgraded driver from HP.

Mac OS X v10.6 Snow Leopard > Printing, faxing and scanning forums are here:
http://discussions.apple.com/forum.jspa?forumID=1344

Similar Messages

  • Trouble setting up Officejet Pro 8500 in network

    I am wanting to set up a Officejet Pro 8500 909a into a wireless network.  I have hard wired the printer into the router, followed the instructions given in the setup section, but am getting no where.... help please!
    Thanks,
    Tom

    The software should find the printer if both the printer and computer are on the same network.
    Have you installed the HP software for the printer in any computer on the network?
    Please mark the post that solves your problem as "Accepted Solution"
    Sometimes it takes several posts back and forth to get to a solution - please be patient.
    I am employed by HP

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • Cannot start HP Printing Software (HP OfficeJet Pro 8500 A910a)

    Hello,
    When I doubleclick on the HP Software icon on my desktop strange behavior results. Nothing opens and my computer behaves erratically. After quite a while I get the following error messages:
    instancefinderdlg.exe
    werfault.exe
    Then, after this - my computer sort of reboots all by itself. But not a full reboot - it just goes back to the initial logon screen and I re-enter my Windows password, and the desktop shows.
    I am running Windows 8.1 Pro (64 bit). The printer is set up to operate wirelessly. 
    After doubleclicking on the HP Software icon and waiting a long time for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and opened Task Manager. I checked the services running and there was multiple instances of an HP service running (I don't recall the name but there seemed to be dozens of the same HP service running).
    I also completely uninstalled all HP software using Revo Uninstaller, and then re-installed the complete software / driver package for the OfficeJet Pro 8500 A910a - but this did not make any difference; exactly the same problems ocurred again. 
    This has only happened in recent days. Prior to this I was able to doubleclick on the HP software icon and the software opened normally and I was able to check settings, ink levels, etc. Interestingly, the printer still seems to function well - I can print from Word, print photos from Lightroom, etc. I just can't open the HP Printer Software from my desktop.
    Any help would be greatly appreciated. Thank you!
    This question was solved.
    View Solution.

    Hello again,
    I tried the first part but it did not work.
    However, the second more detailed part (with the 9 steps), appears to have worked! I now can double-click on the HP Printer icon and everthing functions as it used to previously.
    I would like to take this opportunity to thank you very, very much! You have been very patient with me as a customer and very persistent and determined to find a solution. Over the course of several days you suggested various possible solutions. When something did not work, you did not give up but continued to search for a solution. You really are a very fine example of what customer service should be. You deserve a big raise! Thanks again.
    Regards,
    J D Sallows

  • I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

    i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

    install full feature driver from HP website...
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
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    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

    How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

    You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer.  The setup is done as part of the installation.
    Read through below, then select how you wish to proceed.  There is a video to assist - see below!
                                                               Install Printer Driver / Software
    If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues.  There are tools to help you diagnose the problem and help documents to guide you to success. 
    You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
     In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities.  The HP Solution Center is an integrated part of the FFS.  For e-print, you will want the e-print software.
    If you have the CD that came with your printer, use that to install your Printer software  -- IF the CD is compatible with your current Operating System.  If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
    (Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
    Drivers control hardware connected to the computer (wired or wireless)
    Software controls the programs that interact with the User
    Go to the top of the forum page to Support and Drivers
     Officejet Pro 8500 Series
    Enter your Printer Model information, and then go to Software and Drivers...
    Enter your Operating System in the Drop-down menu...  Click NEXT and Scroll down
    Look for category Driver - Product Installation Software
    Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
    NOTE:  You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
    Save the *.exe installation package(s) on your computer
    Pay attention to the name and the location of the file(s) when you save the file(s).  The file(s) will likely save to the "Downloads “folder.
    You may remove your existing printer software with the following tool.  Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
    Fixit -- Fix problems with programs that can't be installed or uninstalled
    NOTE:  If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step.  During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software:  The program will then invoke an internal printer software removal program that is written to remove printer software.  Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in.  After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed.  Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
    Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
    Install the downloaded Printer Software package last.
    If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
    NOTES: 
    If using: Download and install the driver software before connecting a USB cable.
    After the initial installation is complete, be sure to check for and install any relevant updates  - check Category  - Update.  The Updates are important and can mean the difference between software that works as expected and software that does not work.
    You may also wish to check for a Category named Firmware.  Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
    Extra help for setting up your Wireless Printer:
    Reconfiguring your printer
    Troubleshooting Your Printer - Network
    Video Help for installing your Printer:
    Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
    Kind Regards,
    Dragon-Fur

  • Cannot find Officejet Pro 8500 A909g on network

    We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
    My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
    Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
    I disabled all Firewalls and still can't find the network printer.
    It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
    Could anyone suggest anything I can do to get this fixed?
    Cheers

    I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
    I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

  • Problem Connecting HP OfficeJet Pro 8500 a909g to Wireless Router LinkSys EA6300

    Hi- Please help. I just got a new computer and am trying to set up my printer wirelessly to connect to my computer. With my old computer, I had it connected via a wired usb connection because I could not get the wireless setup to work. I would like to get the wireless figured out now that I have multiple devices.
    I tried to connect my printer (HP OfficeJet Pro 8500 A909g) to my wireless Router (Linksys EA6300), followed the prompts 'Setup -> Network -> Wireless Setup Wizard' on the front pane of the printer. It was unable to find my wireless router. I tried putting in my router name/SSID and WPA password and it still cannot locate the router. I am assuming this is a router setting issue, but I am not sure what to change to get my printer to be able to find the router for the wireless connection. I would really appreciate if someone could help me.

    Hi,
    To better understand the issue, can the printer see other networks in your area? can your PC see multiple networks or only your router's SSID (in order to deny any issue with the wireless radio of the printer).
    As I can see the EA6300 is a dual band router.
    The first thing to check is that your router being set to broadcast a wireless signal using the 2.4GHz band, the pritner doe not support the 5.0GHz band and will not see a router configured to broadcast in such a band.
    As well I would ensure that you do not have any other device which broadcast the same SSID as your router, as your router more likewly configured to broadcast both 2.4 ang 5.0 GHz bands (As a Dual Band router) I would also ensure that a different SSID being set for each band (e.g. home_24 / home 5)
    YOu may contact the router service provider for further assistant with your router configuration, you may also try following its user guide below:
    http://downloads.linksys.com/downloads/userguide/1224698309670/EA6300_combo_PDF_En-FrCA.pdf
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet pro 8500 A910 won't print wirelessly

    "An error has occurred. (devInfoPage-503)".
    I've had my Officejet pro 8500 A910 for less than 6 months.  It was an easy set up and printed and scanned perfectly for at least 2 months.  I use a wireless connection from my laptop which is running Windows 7.  Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine.  And I could still print - the laptop had no problem finding the printer.
    About a month ago I had a really big print job for work.  But I figured this was a sturdy printer and could handle it.  Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing".  The only way to get it to actually print was to unplug the computer, delete the print job and start again.
    Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
    I've tried several times uninstalling and reinstalling the software.  I've checked to make sure the printer is included in the "home network".
    Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self  test page I get this message "An error has occurred. (devInfoPage-503)".  Any help in solving this problem would be much appreciated.  Thank you so much for your time.

    My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer.  re starting worked for while but now it will not recognise the computer at all.  The computer says  Scanner communication cannot be established and the printer says it sees the computer.
    Why did it work but now won't?
    Thanks,
    Billy

  • HP Officejet Pro 8500 A910 printer/scanner/fax

    Dear Forum,
    I have experiencing problem to scan on this product but I can print my work from the computer.
    The message appear from my computer:
    The HP Officejet Pro 8500 A910 was not found.
    The message from the unit HP Officejet Pro 8500 A910 screen:
    No Computer detected.
    To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
    - FYI, my computer is not using netwrking cable but it is connected direct to my computer.
    - HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
    Please help.

    Welcome to the forums Joanda!
    I saw your post about the issues you are having with scanning and would like to help!
    Please let me know which model of printer you have:
    HP Officejet Pro 8500A e-All-in-One Printer - A910a
     HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
     HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
    Also let me know which operating system you are running on your computer.
    Thank you!
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Printer problems with Officejet Pro 8500 A910

    Dear all,
    I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else). 
    Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour. 
    The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
    Printhead status
    Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
    Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
    End of warranty: mid-2013
    Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
    Refilled supply:
    Detected in printhead/printer? For all cartidges "yes".
    When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out. 
    Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details."). 
    I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If  new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do? 
    On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
    I would be very obliged with your feedback on the above. 
    Kind regards,
    Onno

    Hey Onno,
    I see you have several items listed about your Officejet Pro 8500a (A910 series) printer.  The main issue that stands out is the print quality issue.  I would advise starting here with your printer.  
    From your information I can see that refill or remanufacture cartridges have been used in this printer at some point.  It is possible that the ink from these cartridges have damaged the internal ink system of the printer.  If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
    Troubleshooting Print Quality Issues
    The 8500a requires all cartridges be available even if you are simply printing in B&W.  If the cartridges are low, then you will have to replace the cartridges as needed.  Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
    The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue.  As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind.  For information about refilled/remanufactured cartridges please click here.
    Hope this helps in getting the print quality issue alleviated,
    Jason
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    I am not an HP employee.

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    Options 
    08-24-2011 06:34 PM
    Well,
    to this is say, "get used to it", or throw it away.  Many, Many, Many people have had trouble with this printer.
    The following are common and frustrating issues that this printer exhibits on a regular basis:
    1.  Constant Self-Checking (usually every 20-30 pages of print)
    2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
    3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
    4. Paper mis-feeds. 
    5. Paper jams.
    6. Nearly impossible to use once the printer reports ink-depletion.
    7. Nearly impossible to use CIS Ink for larger print jobs.
    8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year?  Too bad, the warranty is already expired, most likely).
    In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use. 
    I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads. 
    Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster.  AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
    Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
    What is going on?  Why does it just automatically clean and align?  I also get alignment failed messages.  Any suggestiions?  

    rammerjammer,
    Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help.  To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged.  Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies.  There are many ways to contact HP.  The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use.  If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
    If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing.  Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
    To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta.  These printheads go by region also so be sure you are using the right region, these were found using the United States region. 
    The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads.  The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer.  The printer goes through a calibration process when turned on that will use ink.  Leave the printer on and let it go into stand by mode.  This type of printer is energy star efficient and made to calibrate on start up and be left on.  Allow the printer to clean or calibrate only if the printer must.  If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance).  Please see the following links for further details.
    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
    The printer has a duty cycle of 7.5k page/month.  The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over.  To me it would seem that the printhead should last somewhere in between.  This printer was designed to save money on ink compared to the rest of the officejets.  I hate that it has been causing so much trouble, hopefully the information I provided will help.
    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
    Click here for page yield information.
    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
    Best Regards,
    Kenneth

  • HP Officejet Pro 8500 A909g - doesn't install on Windows 8

    I upgraded my HP computer to Windows 8 Pro from Windows 7.The HP Officejet Pro 8500 A909g was running fine with Windows 7, but will not install correctly  on Windows 8 Pro. I've tried reinstalling numerous times. Sometimes the installation appears to run correctly.  Sometimes it never finishes.In the best case the 8500 will print, however Solution Center will not show ink levels and will not scan.It shows the message: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later" and the scanning programming does not start. Sometimes, the scanning program starts without the error, but then another error prevents scanning (don't have that message). Creating a PDF with the scan to network feature from the front panel of the printer creates a pdf file of 0 bytes. When the printer is “installed” and able to print, but Solution Center is not scanning, the Windows scanning does work and the scanner passes the HP Print and Scan Doctor test – sometimes.  Sometimes the HP Print and Scan Doctor reports a registry problem when checking the scanning functions. The HP Error Reporting feature sometimes tries to send an error report to HP. The reporting program hangs at “initializing” and the error report never makes it to HP. I've been installing with OJ_AIO_P8500_A909_Full_Win_WW_140_408.exe. (downloaded twice)After uninstalling, I've used OJP8500vA909_Scrubber_14.exe - running uninstall.bat at least three times -- on some of the passes, the Install Uninstaller stops working.I've tried installing with startup programs disabled and non-Microsoft startup services unchecked in msconfig. The printer would not install using USB cable -- the installation hung (just one try).  All other attempts have been using Wi-Fi.   The printer and Solution Center work fine from other computers on the network - running XP and Windows 7. Any way to this printer working fully under Windows 8 Pro? Thanks   

    Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter.  Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update  15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan? 

  • New IPad airprint does not find Officejet Pro 8500 A909g series with DLM1FN1006BR firmware

    Does the Officejet Pro 8500 A909g seriea with DLM1FN1006BR firmware accommodate airprint on the new IPad?  If not, is there some fix?
    This question was solved.
    View Solution.

    No, your printer is not AirPrint capable and cannot be.  You can try other printing apps, like HP's ePrint Home & Biz.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Epson Workforce 500 and HP  OfficeJet Pro 8500 - "Printer Offline"

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    HI and Welcome to Apple Discussions...
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