Cannot set up my 20 hour old printer 7612 -- print cartridge stuck

I got it all set up. Put the cartridges in. Started autosetup. This is the initial set up. "Print cartridge M is not installed.* Please open er up, clear paper jam. so I opened her up, cleared all paper. Closed er up. Same error message. Open up cartridge insert doors, top and front. Cartidges won't move. Repeat several times. Go to turn it off and start over. * Warning this may break your printer. Are you sure you want to turn it off* Check on product at HP. Product no longer supported. Eat dirt. So now I'm on the forrum before I return it to the seller. (BTW, never got it registered.)

Hello , Welcome to the HP forums, and thanks for posting. I'd like to help you with the carriage issue you are having on your HP Officejet 7612 Wide Format e-All-in-One printer. Based on the error message, and the carriage being jammed, it sound like the magenta cartridge may not be installed properly and may have caused a carriage jam. I recommend following the steps in this document to fix the jam:A 'Carriage Jam' Message Displays for HP Officejet 7610 Wide Format e-All-in-One Printer Series (H912) If you are unable to dislodge the carriage, I would recommend contacting our HP phone support for further assistance:Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number Hope this helps!

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H470 officejet printer - disassembly (ink cartridges stuck)

My H470 Officejet ink cartridges are stuck on the left side. There's a plastic post (and a couple rubber covered ink sensors?) sticking up from the bottom that block the movement. Normally they must get retracted to allow the cartridges to move. Can't push them down. Tried multiple power recycling to see if it would go through a mode where the post gets retracted while gently pushing down on it. No help.
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{Personal Information Removed}

It sounds like something has mechanically gone bad in the printer; possibly a gear. Disassembling the printer may not even be able to repair the issue at hand. However, I will let you know that HP does not produce any documentation on the schematics or breakdowns of the hardware of their printers.
Due to the amount of time invest that would be required to attempt such a fix without any ability to know for sure if it will truly fix the issue, I would advise replacing this printer. Have you considered calling HP Tech Support about the upgrade program? The upgrade program is where one can purchase a newer model reconditioned HP printer, with a full factory warranty, at a discounted rate.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Can I set up multiple usb hard drives- one for time machine and a second for media? Can one also print wirelessly with an old HP C6280 printer?

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Last edited by MicroJoe (2015-03-04 21:13:15)

Hi and Welcome to the Forums!
My my...you did try many things. Sadly, I think that the only way to unravel all of this is with your carrier. They control the BIS accounts. I would not let them off the hook though:
rstem wrote:
She had called T-Mobile and they put her through hours on the phone and said it's A RIM problem, there's nothing we can do for you, you need to work with Blackberry.
While I'd never want to say that a carrier rep would lie to you, that statement from them is blatantly false. They sell you the BIS service. They are responsible for delivering that service to you. Only they can escalate your case into RIM if that is needed to resolve it. You have no free channel for accessing support from RIM except as escalation from your carrier.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot set up a microphone in surround mixer - SB Audigy 2 - updated with new drive

hy!
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have i installed a wrong audio card drivers or something?
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ok. i have found a beta driver and i will try it.i?hope it work since nobody doesnt reply on this thread!
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it would be nice from you that you tell me about this beta drivers. i spend a few hours to find drivers that could work!
but tnx anyway!
Message Edited by bostjand on -07-2008 03:00 PM

Printhead / ink issues with 5-month-old Photosmart 7525 printer

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Thanks for your help RnrMusicMan, but I've already returned the printer to Costco, and they did refund my money.
The printer was only five months old. This is the third Photo"smart" printer I've had major issues with in less than four years. I guess I'm not very smart to keep trying -- or hoping for a different result.
Unfortunately, I still have a bunch of 564 ink cartridges that I can't use -- some I opened trying to get this printer to work, and some unopened.
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I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers..

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Okay, I had the same problem. It's most likely your printhead. All you have to due is clean it.
Note: I was sceptical of this approach but can fully attest to it's sound results as it restored my printer back to full functionality. Prior to this the printer only would print Black ink.
The print head is the carriage that holds all of your ink cartridges in the printer. On the 6500A it's super easy to remove. Opent your lid like your changing your ink cartridges. Remove all of your ink cartridges. Once they're out. There is a lever on the left side of the carrier that holdes your ink cartridges. Lift it up and the print head comes right out. Net take your print head to the sink and run it under hot water aiming towards the the four cirles were the ink flows into. Keep running it under the hot water until it is coming out clear. It's okay to run it under the bottom part too infact you'll need to inorder to get it completely rinsed out. Also don't touch the computer metal strips with your hand thought you can run water over them. Once your done rinsing use a blow dryer or a can of compressed air (thats what I did) to dry every thing out. I was able to get everything dry in about 5 minutes or so. Let it sit for a few minutes and check it again for water. I recommend moving it around to get full exposure to insure it is dry. Also if you use a hair dryer try to put it on a cold setting since there ar rubber grommets the surrount the inlet ink ports you wouldn't want to melt them with the hot air etc.. Like I said I used a can of compressed air. It's important to use a quick method of drying as mentioned otherwise mineral particles could become deposited on the unit. This won't happen with the methods as I've described because the molecules won't be able to bond since your blowint them off. Oh yeah, you'll want to place a clean peice of paper down as your blowing because at first you'll end up with a few black jet marks as your blowing. Also don't wear your favorite white shirt lol.
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Remember this suggestion is after you have run the HP clean ink cartridge procedure twice. Sometimes the clean procedure will correct the problem first. Also there is video I watched on YouTube about this just search for "Clean HP 6500 print head. Hope that helps
Once it's all dry just reinstall the printer head carriage

Cannot set up my 20 hour old printer 7612 -- print cartridge stuck

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