Cannot setup Exchange email in windows 8.1

Hi,
I've just installed windows 8.1 on my laptop and now wanting to setup an email account through the control panel but when I get there I click on the Mail (Outlook 2013)(32-bit) nothing happens. it will not take me to the next screen to let me start
setting up a new mail account which is an exchange account by the way.
is this a problem with windows or mail?
i'm not sure if I am in the right forum to ask this question.
thanks,
ted.

Hi,
First, please check if you can setup an email account on another computer.
Besides, please check the following path to see if you can click the cpl file.
C:\Program Files (x86)\Microsoft Office\Office15\MLCFG32.CPL
And please check the registry path below to see if the path is right.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control Panel\Cpls
If the above is ok, I recommend you check the installation of Office 2013: Click-to-Run or MSI. If it is Click-to-Run, I recommend you switch to use an MSI-based Office edition to check the result. For more details about this, you can refer to the following
article.
Click-to-Run: Switch to using an MSI-based Office edition
http://office.microsoft.com/en-gb/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx
If the issue persists, in order to resolve it more efficiently, I recommend you post to Office forum which is staffed by more experts specializing in this kind of problems. You might get a better answer there.
Here is the link for Office forum for your convenience.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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rgutery wrote:
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