Cannot setup my email

I cannot set up a particular email which is a yahoo email. I was successfully able to setup other yahoo emails. I remember that this particular email was linked to a former blackberry which was stolen about 19 months ago. Now I have another blackberry on another network service provider and it keeps saying update failed. I am starting to suspect that perhaps the email is still linked to that blackberry .... please help me with suggestions to sort out this issue. Thanks

discoverer wrote:
I cannot set up a particular email which is a yahoo email. I was successfully able to setup other yahoo emails. I remember that this particular email was linked to a former blackberry which was stolen about 19 months ago. Now I have another blackberry on another network service provider and it keeps saying update failed. I am starting to suspect that perhaps the email is still linked to that blackberry .... please help me with suggestions to sort out this issue. Thanks
Hello discoverer,
Change your email password and try to set up again in your new BlackBerry. Thanks.
Good luck!
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Similar Messages

Cannot setup work email using SSL on non standard port

All,
I've been trying now for a few hours to setup a corporate email account. I've tried via the curve and via the bb internet service but in both cases since the service cannot detect the settings since a non standard port is in use I cannot use the the service and am considering returning the device to go with another easier to use device. I love the hardware design but if I cannot setup my corporate email this is no good to me. I'd appreciate any tips anyone has.
Thanks,
Frustrated.

Your corprorate email account is an exchange server or what?
You are on a personal BIS plan?
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Cannot setup personal email; missing icons and setup options

OK, I just recieved a used (although wiped) Blackberry Curve 8310. I'm super frustrated with trying to set up my personal email address. I'm college educated and pretty intelligent, but for the life of me I cannot figure out how to get my Gmail account to run directly from my **bleep** smartphone, without having to resort to Google's Gmail app.
I've tried to follow a lot of the online documentation, the user manual, etc., but the contents of my phone deviate from that of the intructions. For example, Google's instructions for setting up IMAP on your Blackberry instruct you to go into the Blackberry Setup >> Personal Email Setup. Personal Email Setup does not exist on my Blackberry, only the option to set up enterprise email. Fail.
Blackberry's own site instructs the user to either click on the Email Setup icon on the home screen (don't have said icon) or run the setup wizard and select "I want to create or add an email address" (no such option exists in the setup wizard, just an option that reads "I want to use a work email account with a Blackberry Enterprise Server.") Fail x2.
Further, I've set up my Gmail account through the Blackberry site, but apparently that didn't do much of anything. Fail x3. I've also then sent "service books" to my device in desparation. Fail x4.
I've also gone into Advanced Options >> Host Routing Table >> Register Now, and I've waited over an hour to something... anything good to happen. Again, I've been disappointed. Fail x5.
I'm running the Blackberry OS 4.5. I'd like just like the ability to use native, basic email.

Arz wrote:
HI, I have a new blackberry storm 2 9550, an i need to setup my personel e mail, but i cannot.. i follow the instruction by goint to setup wizard - e mail setup, then it tells me : your e mail account is already activated for enterprise use. how i can create a new e mail account if i dont have the option to create a new one
Hi and Welcome to the Forums!
As per the above, you likely do not have an adequate data plan from your carrier. Contact them to find out about gaining a data plan from them that will enable the Personal Email option on that screen. Or -- if you indeed already are setup by your company for Enterprise email, it may be that they restrict the use of personal email accounts on corporate BBs.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot setup Exchange email in windows 8.1

Hi,
I've just installed windows 8.1 on my laptop and now wanting to setup an email account through the control panel but when I get there I click on the Mail (Outlook 2013)(32-bit) nothing happens. it will not take me to the next screen to let me start
setting up a new mail account which is an exchange account by the way.
is this a problem with windows or mail?
i'm not sure if I am in the right forum to ask this question.
thanks,
ted.

Hi,
First, please check if you can setup an email account on another computer.
Besides, please check the following path to see if you can click the cpl file.
C:\Program Files (x86)\Microsoft Office\Office15\MLCFG32.CPL
And please check the registry path below to see if the path is right.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control Panel\Cpls
If the above is ok, I recommend you check the installation of Office 2013: Click-to-Run or MSI. If it is Click-to-Run, I recommend you switch to use an MSI-based Office edition to check the result. For more details about this, you can refer to the following
article.
Click-to-Run: Switch to using an MSI-based Office edition
http://office.microsoft.com/en-gb/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx
If the issue persists, in order to resolve it more efficiently, I recommend you post to Office forum which is staffed by more experts specializing in this kind of problems. You might get a better answer there.
Here is the link for Office forum for your convenience.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Cannot setup new Email Account.

Hello all, I am new to this forum, so forgive me if I am in the wrong area and feel free to point me in the right direction.
I tried sending a message to [email protected] but of course - in the bit bucket it goes. Don't know why they post this email address on their site if they have no intention of HELPing...
So here is the story:
I am a consultant and have a client that has a BB Curve. He has been using a certain provider inet for his email. He has now changed to a different provider (for technical reasons). I have tried to setup his new email account for the new provider – I also use a BB curves and have performed this operation for over 50 of my clients. However in this scenario, the Curve keeps asking for his account id and password. We have tried to enter it and it says that the Username cannot be blank. If we exit and re-enter the setup tool, and then enter the same info again, it says that the username and/or password is incorrect. His credentials have never - ever changed.
We cannot get his password (or acct info) sent to him by BB (RIM), because he no longer has the email address of record. Of course I tried entering a different email address to send it to, but of course it doesn't get to his phone as there is no eamil address setup (except his old one). The provider here in town (TELUS) has been quite useless in helping and have been quite specific that we need to talk to RIM, well of course this seems to be the only avenue available.
Can someone direct us to the appropriate area or resource in order to proceed with setting up his new email account.
Please feel free to reply to me directly at [email protected]
Thanks everyone.

You're welcome...
rgutery wrote:
2) When we do this, we do not get them email account setup screen, instead we get the login to email settings screen,
3) When we enter this user's email address and password, the device says it is incorrect (or the username field cannot be blank). It depends on the mood of the device as to which message we receive.
The user has a "BIS Account' login username and password. This username is NOT an email address, (but it could be the first part of his email address... it's whatever was created -- does that make sense?). If his email address is [email protected], his username could be anything else, like "RobertSmith50". There's no relation.
Telus is being absurd. They can give the customer his username and reset the password.
Or, they can simply delete the previous BIS account, and add it back to his plan and then he can set it up fresh with the username and password he (or you) will now remember.
Anyway, I'd try one more time with them, and this time, perhaps using the correct terminology might peg their memory. Tell them you want to reset the the BIS data account -- either reset or delete and re-add. ONLY they can do this, RIM can't.
This dude IS Telus' customer, not RIM's. He pays Telus his monthly fees. You really need to ask for a manager or supervisor, and I'm sorry for all the bouncing back and forth... but you just gotta find a sober Telus rep.
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Brand new Galaxy III S - Cannot setup Yahoo email - 80201: Getting Token Failed Error

I got my brand new phone; logged in/set-up account with gmail.
I added my corporate email just fine.
Adding a yahoo email I get the following error: 80201: Getting Token Failed Error
I've tried over wi-fi and on 4G.
Also, it doesn't matter what email and password I put in - same error.
Note: I had a Galaxy S previously with Yahoo email - this isn't the first time I've configured an account.

Same issue cannot create email accounts using the Email app - 80201: Getting Token Failed Error with Yahoo, AOL and Hotmail. Any Verizon support people here? Can you help?

Cannot Setup "Other" Email Account...

Hello,
I have entered all of my email settings correctly but when I go to SAVE them it says:
"Secure Connection Failed"
"The certificate for [email protected] may be invalid"
I think I need to mess with the Port or SSL settings. How can I get to the "Advanced Options" before completing the email setup process?
Message was edited by: ~ C - M ~

Hey, I figured it out!!!
This worked for me:
http://help.godaddy.com/topic/166/article/3423

Default email app cannot setup exchange email account, but Touchdown app can

Hello, I have been trying for two days to setup an exchange email account (my work's account) in a Xperia Z3 with no success. It works fine with my iphone and it also works fine in all my colleagues Android phones. In my Xperia I go to add new account --> put my email account and username --> select exchange activesync --> and I put my doman\username, password, server, SSL and also leave the 443 port (though I have tried many aleternatives), but it can never connect.
I was thinking about returning my Xperia as I need my work's email and calendar in my phone, but then I downloaded the Touchdown app whic is an email app for exchange accounts. I used the exact same setup configuration and it worked flawlessly.
The issue is that I still would like to use my default email app for all my email accounts, including exchange. Is anybody having the same issue? Is it a bug in the Xperias Z3 email app? Will it be solved? Now I am using the Touchdown app (it costs 20 $) but in my opinion Sony's email app should solve this issue.
Thanks in advance for your help

I am having the same issue with my Sony Xperia Z3v. This is now the second Sony phone in as many weeks I have tried neither functions properly with exchange email. My corporate email is with rackspace.com and while I can go in and set up the account the phone does NOT recieve emails via push. I only get emails when I manually have the email application refresh. Calendars and tasks also DO NOT sync automatically via push. I really need a fix for this or I'm going to have to send this device back to verizon for a Samsung phone. I like many of the features of the sony device over the samsung but Email is a major problem for me this being a company phone.

E72 - cannot setup email using WLAN

Hi,
I cannot setup any email account using a WLAN connection. It keeps directing me to the network connection. Is there a way around this?

I've faced the same problem and it is annoying!
I couldn't set up my emails through my WLAN connection. I have always a WLAN access point(in home and in my campus). I don't need any GPRS(or say 3G) connection but just for that problem i purchased a weekly connection package. I checked the priority settings but I couldnt. Nokia should take an action about this
My Nokia history:
3110-3210-3310-3330-5210-6110-6210-6630-5510-1600-6330-E50-E55-2690-E72

Cannot setup email

I'm new to using a blackberry, recieved a pre-used Pearl 9105. It seems as though its been "wiped" hence i cannot setup my email on it. I cant find the email setup icon anywhere?
Although when I go tho Settings-Options-Applications-Core there are details of the applications properties? Does this suggest that it was once there?
Please help? How can I restore email on the device?

There should be an icon that says "Setup". In there is the option to set up Email. (I think it's the same on OS 5 and 6...)
Alternatively you can go into your messages->menu->"Options"
"Email Account Management"
This is assuming that you have a viable data plan to send and receive emails...
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2 problems: 1st unopened messages, 2nd cannot add personal email in setup wizard

Hi guys, I'm having a problem with my device. It seems like I cannot add a personal email adress in my email setup (from the setup wizard) When I enter this setup wizard > email setup the following appears: email setup select an email setup option [ ] I want to use a work email account with a Blackberry Enterprise Server AND THATS THE ONLY OPTION I CAN PICK! (a friend of mine with the same device could add a personal email) from there I can only choose { close } or { next } what is happening, can someone explain what I can do to add my personal adress? ------------------ Another thing I find quite strange is the fact that on my desktop the icon "unopened message count" appears. When I open the BB-menu, there should be a little star in the message-icon right? Well it isn't there! (the litte white-on-red star) So this icon tells me that I have unopened messages, but I can't find them anywhere.. guys please help!!!

Hi and Welcome to the Forums!
Your first problem is carrier related -- you must have the proper data plan from your carrier (at whatever costs they charge) to enable enhanced BB functions like email. A generic data plan is not usually sufficient -- some call the required plan The BlackBerry Data Plan. But call your carrier and ask them what you need from them in order to have access to their BlackBerry Internet Services (which include personal email).
Your second problem I am not understanding. What "BB-menu" are you accessing? Where exactly is the star you are seeing? Where exactly is the star you are expecting to see? More and clearer details, please.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot setup email account

Hi, I have had my Blackberry Torch for a while now. When I first got it I tried to setup the email account but for some reason my email address was already there, it said all I have to do is type in my password, so I did. But it keeps saying 'Sorry, unable to continue your session. Try again later'. How do I get my email to work? Or how do I delete the email completely and start again? Please help!

Hi and Welcome to the Community!
Inside of the same email configuration wizard, you can remove any account that is already there, and thereby start over clean.
KB04620 How to delete an email account integrated with BlackBerry Internet Service
KB02189 How to associate email addresses with the BlackBerry Internet Service account
If you cannot do so via the on-device wizard, then try, from your BB Browser, this site:
www.blackberry.com/integrate
Further, from a PC/browser, you can access your BIS account (which is what this all is) if your carrier provides such an interface:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
Last but not least, you can ring up your mobile service provider as they manage your BIS account for you.
Hopefully something amidst that will work for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Knowledge Base Updates
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Cannot setup Microsoft Exchange without deleting other email accounts...

I cannot setup a microsoft exchange account (work email) without it saying "for security reasons, adding a new account will remove existing email accounts on this phone (I have gmail set up already). Can anyone help?! I have the Droid Incredible 2

it might be because gmail is dfault email & ms exchange wants to be default.
delete the gmail account, create mse, as default, then login/password to recreate gmail.

Cannot process INBOX email

Hi All.
We have setup the IC WebClient Agent Inbox through the WS14000164 workflow, and we can see the email in the IC Inbox.
However, when we click in the link in the column 'Main Category', the following error is shown: "Cannot process INBOX email; profile uses email with Agent Inbox the email provider"
Somebody knows the reason of the error?
Thanks in advance!

Hello Guys,
I am a solution manager consultant configuring ERMS for a customer.
I am facing the same error when i click in the link in the column 'Main Category'
"Cannot process INBOX e-mail; use e-mail profile with Agent Inbox as e-mail provider" .
Could you please help me fix this as there is no resolution provided on this.
Awaiting your response.
Cheers,
Ritesh Mam

HT5620 I want to change the email address to which all the reset security information (emails) go to. But I cannot see that email address in the list when I click on the 'Name, ID and Email Addresses' section.

I want to change the email address to which all the reset security information (emails) go to. But I cannot see that email address in the list when I click on the 'Name, ID and Email Addresses' section.
How can I change it when I cannot view it on my account. I am not even sure how this got setup.

If you mean your rescue email address, it's in the Passwords and Security section, after you answer the two security questions.

Cannot setup my email

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