Cannot setup personal email; missing icons and setup options

OK, I just recieved a used (although wiped) Blackberry Curve 8310. I'm super frustrated with trying to set up my personal email address. I'm college educated and pretty intelligent, but for the life of me I cannot figure out how to get my Gmail account to run directly from my **bleep** smartphone, without having to resort to Google's Gmail app.
I've tried to follow a lot of the online documentation, the user manual, etc., but the contents of my phone deviate from that of the intructions. For example, Google's instructions for setting up IMAP on your Blackberry instruct you to go into the Blackberry Setup >> Personal Email Setup. Personal Email Setup does not exist on my Blackberry, only the option to set up enterprise email. Fail.
Blackberry's own site instructs the user to either click on the Email Setup icon on the home screen (don't have said icon) or run the setup wizard and select "I want to create or add an email address" (no such option exists in the setup wizard, just an option that reads "I want to use a work email account with a Blackberry Enterprise Server.") Fail x2.
Further, I've set up my Gmail account through the Blackberry site, but apparently that didn't do much of anything. Fail x3. I've also then sent "service books" to my device in desparation. Fail x4.
I've also gone into Advanced Options >> Host Routing Table >> Register Now, and I've waited over an hour to something... anything good to happen. Again, I've been disappointed. Fail x5.
I'm running the Blackberry OS 4.5. I'd like just like the ability to use native, basic email.

Arz wrote:
HI, I have a new blackberry storm 2 9550, an i need to setup my personel e mail, but i cannot.. i follow the instruction by goint to setup wizard - e mail setup, then it tells me : your e mail account is already activated for enterprise use. how i can create a new e mail account if i dont have the option to create a new one
Hi and Welcome to the Forums!
As per the above, you likely do not have an adequate data plan from your carrier. Contact them to find out about gaining a data plan from them that will enable the Personal Email option on that screen. Or -- if you indeed already are setup by your company for Enterprise email, it may be that they restrict the use of personal email accounts on corporate BBs.
Good luck!
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Myblackberry tips 'setup personal email" situation getting out of control

I would like to draw any ones attention who can do something helpful about this unfolding situation in the `setup personal email` tip area of myblackberry, users are becoming increasingly disgruntled simply because they can not setup their personal email..
Primary reasons i see for this:
No Data allowance on their phone plan
BIS not registered
BIS holds incorrect IMEI/PIN
BIS holds stale account information
ServiceBooks not correct
BES enabled handset
== shed load of confusion for less technical users
Users are going to these tips in the first place when things are going wrong, they need to be here on this forum but the link is not that obvious on blackberry.com
these 6 issues are driving users crazy just take a look.. I have endevoured to help but I am not a great teacher..and the posting capability of the tips area is useless... and in fairness the original tip is totally useless to people in this scenarios.

nilesh81217 wrote:
Does it requires to get BBM plan for using data bcos z10 dosent requires any such for using data in india. Any idea??
I answered you here
http://supportforums.blackberry.com/t5/BlackBerry-Passport/BlackBerry-passport/td-p/2987310
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All of sudden my iphone 4s any picture I take outside I cannot forward via email or text and I can only see it, in the camera roll. When I try to open the picture full screen it is blank. Anyone have any ideas to fix it?

all of sudden my iphone 4s any picture I take outside I cannot forward via email or text and I can only see it, in the camera roll. When I try to open the picture full screen it is blank. Anyone have any ideas to fix it?

Close out of the camera app, double tap the home button and completely close out of the app.
Then do a reset, no data loss. Hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.
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2 problems: 1st unopened messages, 2nd cannot add personal email in setup wizard

Hi guys, I'm having a problem with my device. It seems like I cannot add a personal email adress in my email setup (from the setup wizard) When I enter this setup wizard > email setup the following appears: email setup select an email setup option [ ] I want to use a work email account with a Blackberry Enterprise Server AND THATS THE ONLY OPTION I CAN PICK! (a friend of mine with the same device could add a personal email) from there I can only choose { close } or { next } what is happening, can someone explain what I can do to add my personal adress? ------------------ Another thing I find quite strange is the fact that on my desktop the icon "unopened message count" appears. When I open the BB-menu, there should be a little star in the message-icon right? Well it isn't there! (the litte white-on-red star) So this icon tells me that I have unopened messages, but I can't find them anywhere.. guys please help!!!

Hi and Welcome to the Forums!
Your first problem is carrier related -- you must have the proper data plan from your carrier (at whatever costs they charge) to enable enhanced BB functions like email. A generic data plan is not usually sufficient -- some call the required plan The BlackBerry Data Plan. But call your carrier and ask them what you need from them in order to have access to their BlackBerry Internet Services (which include personal email).
Your second problem I am not understanding. What "BB-menu" are you accessing? Where exactly is the star you are seeing? Where exactly is the star you are expecting to see? More and clearer details, please.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help needed: can not setup personal email account

I just got a new BB8900 without a data plan. I tried to setup my gmail account througn setup wizard-> email setup, but in this window,I only see the option of " i want to usa a work email with blackberry Enterprise server", but I don't see" I want to create or add an email address".
I am not sure whether I did somthing wrong when I first turn on the phone, but now I don't know how to setup a personal account.

Hi and Welcome to the Forums!
To be able to use integrated emails, internet, and other things, you need The Blackberry Data Plan...even a generic data plan does not give you everything. Without any data plan, well...
If you want services, you should contact your carrier to enable the services that you desire.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 7.1 BROWSER cannot SEND personal email

My company gave me a Blackberry 9930 Bold for company email, and it works well for that. (OS 7.1) Now, I would like to use its 7.1 BROWSER to access my personal home email on verizon.net.
Using the blackberry browser, I can go to m.verizon.net, log in (with some difficulty) and see personal email on [my account]@verizon.net, but it will not let me send or reply successfully. On a Verizon forum, the Vz help folks say that Vz does not "support" the blackberry browser.
I went to an Apple store and used its Safari browser to go to m.verizon.net, log in to [my account]@verizon.net, and send personal email - it worked fine. Same when I tested on a Samsung Galaxy using Android.
But not on a blackberry bold using its native 7.1 browser!! I can see my personal email but cannot reply or send.
(By the way, the Blackberry Bold 9930 happens to be a Verizon Blackberry.)
Is there a solution to this?

glnz wrote:
Is there a solution to this?
Yes, there is a solution. You march back to Verizon and you remind them that they support ALL features of your phone, not just the ones they feel like supporting. If your company purchased the phone from Verizon and has it on a term contract with them, Verizon supports it FULLY. If Verizon is unable or unwilling to support it, you have to request that your issue be escalated directly to BlackBerry for resolution at no cost to you. If the rep to whom you're speaking cannot help you, ask to climb the food chain to a manager because what I'm telling you is how it works.
Keep us up to date on your situation.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Cannot Get Personal Email on my Blackberry 8530 from Cricket Wireless

About a week ago I purchased a brand new Blackberry Curve 8530 from Cricket. The phone seems to be working well except for the fact that I can't set up a personal email account. When I go to the Setup Wizard under email, it only gives me the option to setup a work email with a BlackBerry Enterprise Server.
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Please help me. This is very frustrating.

Are you cetain you have the BlackBerry Data Plan enabled provisioned to your account with your carrier or mobile provider?
If you say you have that already, you need to call them and tell them it is not working.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Messages vs Personal Email vs SMS and MMS Text Folders

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http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=42082#M42082
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Matthew

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Hi
I have an "old" blackberry 8707g from my previous work and I got it unlocked.
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//S

From your carrier.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi Chi Chi Cheng,
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http://support.apple.com/kb/ts3276
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http://support.apple.com/kb/ts3899
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Cannot setup personal email; missing icons and setup options

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