Cannot setup Time Capsule

I have a Comcast gateway cable/router. I am unable to setup Time Capsule, after dozens of resets, hours with both Comcast and Apple support, and two visits from Comcast field techs. I took the TC into the nearest Apple store for service. The device was still under warranty. The "genius" confirmed a defective TC, so I got a new one. Brought it home, tried to set it up following the directions, and still no luck.
I am able to set up using an Airport Express but not TC. Is it possible that the replacement is also a lemon?
Fortunately, I have established a wifi network using the Comcast gateway. But it uses only the 2.4GHz channel, which dramatically reduces download speeds as compared to 5GHz channel.
I am certainly open to suggestions and advi

The TC should be in bridge mode.. plugged into the comcast router. Do the setup before you plug it in... if it fails, use ethernet directly to the TC and give us a few screen shots of the summary page.
I would also use 5.6 utility.. frankly I think you can get in a knot if you use 6.1 because it auto sets things it shouldn't.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

Similar Messages

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    We did something and it worked again, but then it totally stopped working.  After going on the boards and reading other posts, we deleted the data on the time capsule and reconfigured it.  Suddenly, we could no longer get air port utility to find the time capsule.
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    You might find useful advice on this Web page: Time Machine Troubleshooting.

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    Hi!
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    Download and install the real utiity.. v6 is a drainer.
    http://support.apple.com/kb/DL1482
    Since the modem you already have is likely a router.. setup the TC in bridge.
    Go to 5.6 airport utility, manual setup, internet tab.
    Connection sharing.. off, bridge mode.
    update the TC and plug the modem into wan (but any port is fine in bridge). WAN port has the circle symbol and slightly spaced from the others.. nearest the usb and power end.
    Now setup wireless.. either turn it off and keep using wireless in existing router.. if available.
    Or setup wireless name and setup as per your requirement.. but note.. TC are regionalised.. those sold in North America do not offer China as a region. You need specific ones for that region. So be careful that you do not use wireless in the wrong channel or power settings as I doubt the Chinese authorities will take kindly to you.

  • Cannot see Time Capsule for backup but internet perfect A

    I've seen other posts about time capsule problems and most talk about wireless dropout and loss of internet connectivity. My situation is almost the reverse:
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    I've got two Macs (a Powerbook G4 and a MacBook Pro), each running latest software updates (security, 10.5.2, etc.).
    Unplugging (rebooting) my Time Capsule each day is not an option. That's partly why I moved from an ancient LinkSys router that always needed to be rebooted since we lost local and internet access. Any help is much appreciated!
    Cheers,
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    Have you set up the TC with user accounts??
    Most people just use the TC password..
    I have done very little with user accounts on the TC.. it seems fundamentally wrong headed to me.. If you have a domain controller with everyone using accounts to login that is fine.. and the TC would then exist in connection to the domain controller.. but it is a home device and there is no function to all that.
    What will happen if you change over to standard security or even turn on the guest account I am too scared to suggest as you may not easily get connection back again.. The TC certainly displays a warning going to accounts.. I am not sure of warnings going away from accounts.
    If you didn't setup the TC, do you have admin access to it??
    Perhaps I am assuming too much before you tell me everything. But I may suggest things you don't want to try.. unfortunately I cannot say this will work.. the issue is widespread across the Mountain Lion TC combo and I have yet to see Apple suggest a solution or even fess up there is a problem. Daily reboots are just simply now a part of the scene for all windows and Mac users.
    Is the TC the main router for the network.. 1 hour is not default lease in the TC and very few people even know how to change it.. standard is 1day. I would consider 1hr adequately short for all arp tables to be kept up to date.. the computer should be seeking new lease at 30min.. ie half lease time.
    If the TC is bridged an not controlling the network.. that can contribute to the issue.
    Setting a static IP on the TC if it is bridged my help.

  • Cannot add time capsule to network wirlessly

    cannot add time capsule to wireless network

    You can do it easily by loading 5.6 utility into Mountain Lion.
    Here is a method. You can find others if you search or google around. Most use Pacificist which is paid software whereas this is free.
    How to load 5.6 into ML.
    1. Download 5.6 for Lion.
    http://support.apple.com/kb/DL1482
    Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
    Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
    2. Download and install unpkg.
    http://www.timdoug.com/unpkg/
    Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
    Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
    You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
    5.6 utility has more controls than later v6 utility.
    Apple moved these things to the automatic area.. but they do not always work.
    Go to the wireless setup..
    Hold down the option key when you select wireless mode.
    There is the option, join a wireless network.. you can use it.
    Please note the following.
    1. When you join a wireless network, the TC will become a dumb client. Ethernet will turn off.. wireless AP will turn off.. it is simply a disk connected by wireless.
    2. Backups will now be over the main retwork wireless and it will be extremely slow.. that is why it is a hidden option .. it never worked well. The TC is designed to be used by ethernet.

  • Windows Vista cannot see Time Capsule

    I had a network setup via Time Capsule with iMac, Macbook Pro and PC running Vista Business. I have lost internet connectivity on the PC and Airport utility cannot see Time Capsule. The PC is connected to Time Capsule via etherenet. How can I fix this?
    Message was edited by: doulos
    Message was edited by: doulos

    ONE PROBLEM THOUGH. I believe ONLY PROFESSIONAL versions of windows have the local policies acceptable. This means all of us using HOME editions are screwed.
    Home Edition users would have to perform a Registry edit as follows:
    1. Open registry editor (ref: Start > Search > Enter: regedit)
    2. Browse to HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Lsa
    3. Create a new DWORD value with the following properties: NAME = LmCompatibilityLevel & VALUE = 1
    4. Restart your PC and try the connection again...

  • How is easy is to setup Time Capsule as a wifi router

    How easy is it to setup Time Capsule as a wifi router?

    The following would be the basic setup steps for the Time Capsule (TC):
    Modem/Router Power ReCycling
    o Power-off the Cable modem, TC, & computer(s); Wait at least 30 minutes.
    o Power-on the Cable modem; Wait at least 15 minutes.
    o Power-on the TC; Wait at least 5 minutes.
    o Power-on the computer(s)
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    AirPort - Base Station
    o Base Station Name: <whatever you wish or use the default>
    o Base Station Password: (optional)
    o Contact: (optional)
    o Location: (optional)
    o Set time automatically (optional)
    o Time Zone: <select your time zone>
    o Status Light: Always On (Default)
    o Allow configuration over Ethernet WAN port (unchecked)
    o Advertise configuration globally using Bonjour (unchecked)
    AirPort - Wireless
    o Wireless Mode: Create a wireless network
    o Network Name: <whatever you wish or use the default>
    o Allow this network to be extended (unchecked)
    o Radio Mode: 802.11n (802.11b/g compatible)
    o Channel: Automatic
    o Wireless Security: None
    AirPort - Wireless - Wireless Options
    o Region: <select your region>
    o Multicast Rate: 2 Mbps
    o Transmit Power: 100%
    o Create a closed network (unchecked)
    o Use interference robustness (unchecked)
    Internet - Internet Connection
    o Connect Using: Ethernet
    o Configure IPv4: Using DHCP
    o IP Address: <provided by your ISP>
    o Subnet Mask: <provided by your ISP>
    o Router Address: <provided by your ISP>
    o DNS Server(s): <provided by your ISP>
    o Domain Name: <provided by your ISP>
    o DHCP Client ID: (optional)
    o Ethernet WAN Port: Automatic (Default)
    o Connection Sharing: Share a public IP address
    Internet - DHCP
    o DHCP Range: 10.0 1.x
    o DHCP Beginning Address: 10.0.1.2
    o DHCP Ending Address: 10.0.1.200
    o DHCP Lease: 4 hours
    o DHCP Message: (optional)
    o LDAP Server: (optional)
    o DHCP Reservations: (optional)
    Internet - NAT
    o Enable default host at: (leave blank)
    o Enable NAT Port Mapping Protocol (checked)
    Once you have verified Internet access, I strongly suggest that you use wireless encryption (WPA or WPA2) to secure your network.

  • What does unable to print, cannot find time capsule mean?

    What does unable to print, cannot find time capsule mean?

    It is a communications error, read the posts to the right "More like this" maybe you will find some info there.

  • I cannot get time capsule back "on line" (green)

    I cannot get time capsule back "on line" (green); tried reset button; tried unplugging everything; comes back on flashing amber, won't get back to green; computer now can't find my network.
    what now?

    Ok.. we still need to know how are you connected to the TC.. YOU not the cable side.. the YOU side.
    Are you using wireless or ethernet to your computer? If not please plug in ethernet and turn off the airport in the computer.
    Now reopen the airport utility.. can it find it..
    If not press the reset on the TC for 10sec.. until the led on front flashes rapidly.
    The AU should now find the TC.
    Make sure you leave the TC in router mode.. unfortunately the later AU tends to bridge the TC without permission from you.. one of those extra helpful things Apple did.
    If you are still on Lion download and use 5.6 utility. It is far superior.
    http://support.apple.com/kb/DL1482
    You can also load it into ML but it is tricky.
    https://discussions.apple.com/thread/4172563?start=0&tstart=0
    Apple have removed useful functions and ease of use.. although I guess they would disagree with the later.

  • Cannot join time capsule airport network from iPad 2 or iPhone 4

    I have recently setup a new time capsule airport base station network with my new iMac (27-inch, late 2012) running OSX 10.8.2. Wi-Fe network works fine for internet access and printing from the iMac but I cannot join the wi-fi network from our iPad 2 or iphones. The network is seen in the wi-fi setup when wi-fi is turned on with the ipad and phone but does not establish a connection. An IP address and subnet mask show under the DHCP settings but the connection is not established. (Continuous revolving wheel).
    Any help would be appreciated.

    The airport utility in Mountain Lion is a toyland version.. see bottom of post for installing v5.6 which improves the ability to actually make the TC do what you want.
    For whatever reason the iphone/ipad seem sensitive to wireless channels.. which Apple auto rotate.. I think it is bluetooth connection stuff.
    Anyhow jump in and set the following.
    Wireless should have strictly SMB names.. short no spaces, pure alphanumeric.
    Use WPA2 Personal security.
    Lock the wireless channel for 2.4ghz.. try in the following order.. 11, 6, 1 (those are the only non-overlapping channels) you can try in turn for which is best but if 11 works well stick to it.. Outside USA you can also use 13.
    How to load 5.6 into ML.
    1. Download 5.6 for Lion.
    http://support.apple.com/kb/DL1482
    Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
    2. Download and install unpkg.
    http://www.timdoug.com/unpkg/
    Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
    You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.

  • Airport utility cannot find time capsule

    Hi
    I had set up time capsule  to work with airport facility ...it was working and then  I tried to  set it up for a printer  ...now it it wont  find  timecapsule.... The airport facility will not let me in to try to make changes....
    I am running on Lion and have done all the latest updates  
    Thanks

    Do the setup in isolation..
    Plug the TC directly into the Mac..
    Turn off any airport connection so you only have the TC plugged in ethernet to LAN port <->
    If the airport utility still cannot find the TC.. reset it to factory.
    Then set the TC into bridge and do the wireless setup..
    update the TC then plug it back into the router..
    All setups should be done by ethernet all the time.

  • Cannot access Time Capsule for backup, but wi-fi is fine

    Hi all,
    from time to time, suddenly any Mac in my house is not able to connect to TimeCapsule, while wi-fi is working fine. I can access Airport utility and see and configure the hardware.
    The only working solution is to switch off Time Capsule by unplugging power cable, then plug again.
    Time Capsule wil allow again to reconnect and back up via time machine.
    The log seems to show this message:
    1) Nov 18 08:28:55 MacBookPro-wzm.local com.apple.backupd[11737]: Attempting to mount network destination URL: afp://Name%20Surname;AUTH=[email protected]/Data
    2) Nov 18 08:29:53 MacBookPro-wzm.local com.apple.backupd[11737]: NAConnectToServerSync failed with error: 64 for url: afp://Name%20Surname;AUTH=[email protected]/Data
    3) Nov 18 08:29:53 MacBookPro-wzm kernel[0]: ASP_TCP CancelOneRequest: cancelling slot 0 error 89 reqID 1 flags 0x9 afpCmd 0xF so 0xffffff8049064390
    4) Nov 18 08:30:03 MacBookPro-wzm.local com.apple.backupd[11737]: Backup failed with error: 18
    I don't know if line 3 is related to the question.
    All the machines are running Mountain Lion at latest version.

    Have you set up the TC with user accounts??
    Most people just use the TC password..
    I have done very little with user accounts on the TC.. it seems fundamentally wrong headed to me.. If you have a domain controller with everyone using accounts to login that is fine.. and the TC would then exist in connection to the domain controller.. but it is a home device and there is no function to all that.
    What will happen if you change over to standard security or even turn on the guest account I am too scared to suggest as you may not easily get connection back again.. The TC certainly displays a warning going to accounts.. I am not sure of warnings going away from accounts.
    If you didn't setup the TC, do you have admin access to it??
    Perhaps I am assuming too much before you tell me everything. But I may suggest things you don't want to try.. unfortunately I cannot say this will work.. the issue is widespread across the Mountain Lion TC combo and I have yet to see Apple suggest a solution or even fess up there is a problem. Daily reboots are just simply now a part of the scene for all windows and Mac users.
    Is the TC the main router for the network.. 1 hour is not default lease in the TC and very few people even know how to change it.. standard is 1day. I would consider 1hr adequately short for all arp tables to be kept up to date.. the computer should be seeking new lease at 30min.. ie half lease time.
    If the TC is bridged an not controlling the network.. that can contribute to the issue.
    Setting a static IP on the TC if it is bridged my help.

  • Cannot access Time Capsule spasebundle from migration

    Our time capsule is used to backup 3 Macs, yesterday our iBook power supply gave up the ghost after 3 years great service. Whilst we wait for the new one I was going to recover the account on to one of the other machines.
    When I use migration assistant to try and recover the account I only see the good two machines and not the one I need to restore from. If I use finder to view the time capsule disk I can see the sparsebundle and it has the same permissions as the others.
    Anybody have any ideas?
    Cheers

    Need a bit more info.
    Now this is what happens when I plug it in:
    Plug it into power?? The main router?? Sorry I am unclear what you are plugging it into.
    It sounds like you have not done the setup.
    The TC should be in bridge and plugged into the current modem router you have.. and powered on full time.
    If you cannot access it via the utility, I strongly suggest you buy the apple usb to ethernet dongle.. which helps air people no end.. or use any other computer that has a real ethernet port.
    Otherwise set to factory and start over. (this will not do anything to what you already have on the disk).
    Hold in reset and power on the TC.. wait about 10sec until the front led rapidly flashes. .then you can connect the computer.. and do the setup.. choose bridge in the Network section of the utility and update the TC.
    Then you can plug it into the main router and access it and internet at the same time.. either by TC wireless or the main modem wireless.
    Please note. .Gen1 TC is only going to last very little time.. it is already well past the average lifespan.. many died at 2years.. most gone by 4years.. plan on storing nothing important on it.

  • Cannot Access Time Capsule or Computer with MobileMe enabled

    I have back to my mac set up on my imac but when I connect to a different wifi or tether my phone I cannot access the Time Capsule or Back to my Mac I'm 100% it is set up right this is getting really annoying for an Apple product. I have comcast if thats of any help.
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    Need a bit more info.
    Now this is what happens when I plug it in:
    Plug it into power?? The main router?? Sorry I am unclear what you are plugging it into.
    It sounds like you have not done the setup.
    The TC should be in bridge and plugged into the current modem router you have.. and powered on full time.
    If you cannot access it via the utility, I strongly suggest you buy the apple usb to ethernet dongle.. which helps air people no end.. or use any other computer that has a real ethernet port.
    Otherwise set to factory and start over. (this will not do anything to what you already have on the disk).
    Hold in reset and power on the TC.. wait about 10sec until the front led rapidly flashes. .then you can connect the computer.. and do the setup.. choose bridge in the Network section of the utility and update the TC.
    Then you can plug it into the main router and access it and internet at the same time.. either by TC wireless or the main modem wireless.
    Please note. .Gen1 TC is only going to last very little time.. it is already well past the average lifespan.. many died at 2years.. most gone by 4years.. plan on storing nothing important on it.

  • Cannot configure time capsule

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    Please advise.
    BaseStation 1298d5

    You might want to review the System Requirements for the Time Capsule:
    Setup and Administration
    iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
    Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3
    http://www.apple.com/airport-time-capsule/specs/

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