Cannot ship confirm order...

Hi,
I get the following error when trying to ship confirm the order: Error: The action can not be performed because the selected records are not eligible.
I have included the status data below:
Sales Order Window:
Order Status: Booked
Order Line Status: Picked
Additional Line Information:
Delivery Status: Confirmed
Pick Status: Staged/Pick Confirmed
Current Trip Status: Confirmed
Shipping Transactions Window:
Lines/LPNs Tab:
Line Status: Staged/Pick Confirmed
Next Step: Ship Confirm/Close Trip Stop
Delivery Tab:
Status: Confirmed

Thanks for the suggestions. Note 781923.1 brought me back to my starting point:
Sales Order Window:
Order Status: Booked
Order Line Status: Picked
Additional Line Information:
Delivery Status: Confirmed
Pick Status: Staged/Pick Confirmed
Current Trip Status: Confirmed
Shipping Transactions Window:
Lines/LPNs Tab:
Line Status: Staged/Pick Confirmed
Next Step: Ship Confirm/Close Trip Stop
Delivery Tab:
Status: Confirmed
Path by Stop:
Status: Open (Sequence 10)
Activity: Awaiting Pickup (Sequence 10)
Status: Open (Sequence 20)
Activity: Awaiting Drop off (Sequence 20)
Path by Trip:
Status: Open
Activity: Remaining
Note 843408.1:
To workaround this issue, manually close all of the sequence on the Associated Trip Stop.
Once this is done, the Interface Trip Stop program should automatically run which should then interface all of the lines.
To manually close the sequence on the Trip Stop
Query the order
Click on Path by Trips tab
Go to sequence 10
Do an update status to Arrive
Then close it
I can update the status to "Arrive", but I cannot close the line. And, I cannot update the status for Sequence 20.
I do not think that Note 453414.1 applies because this is not an internal sales order.
Note 783074.1 suggests that the delivery be reopened. This is the same advice given in Note 781923.1 which brought me back to my starting point.
Thanks for your help, and I look forward to your reply!

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