Cannot shut down my new Satellite notebook

My new Satellite C series won't wake up. It's working but +screen is blank.+
Worse I can't reboot because I +cannot shut down the machine+. User Man says hold on/off switch down for a period. But this does not turn off machine.
User Manual otherwise useless.
Help.

The same thing has happened to me twice since I bought my Satellite L series notebook a few months ago.
*The answer is to unplug the notebook if it is connected to an outlet, then remove the battery, wait for a few minutes, reinsert the battery, wait a few minutes, then restart the computer.*
This has worked for me twice, but I wonder whether the fact that the screen turns black for no apparent reason while I am working at the computer means that something in the hardware is defective.

Similar Messages

  • Cannot shut down or restart

    why cant i restart or shut down my new imac

    Usually means one or more processes are corrupted and unable to shutdown.
    Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Problems may arise from corrupted preference or cache files.  You might try this as a start:
    Boot into single-user mode.  After startup is completed you will be in command line mode and should see a prompt with a cursor positioned after it.  At the prompt enter the following then press RETURN after each commandline:
    /sbin/fsck -fy
    If you receive a message that says "***** FILE SYSTEM WAS MODIFIED *****" then re-run the command until you receive a message that says "** The volume (name_of_volume) appears to be OK."  If you re-run the command more than seven times and do not get the OK message, then the drive cannot be repaired this way.
    If you were successful then enter:
    /sbin/mount -uw /
    rm -rf /System/Library/Caches/*
    rm -rf /Library/Caches/*
    reboot
    I suggest you print out the above to be sure you do not make any errors when entering the commands.  When in single-user mode you have 'root' access, so it's important that you not make any mistakes.

  • Cannot shut down restart or log out

    Hi,
    My new macbook pro cannot shut down restart or log out. When click shut down restart or log out. it does NOTHING. no screen comes out, no window telling me that an application is stopping the shut down, just nothing. After I try several times to shut down, I can continue using my macbook normally as if I didnt try to shut down at all. What should I do? What is wrong?

    What happens when you press the power button? It should bring up a dialog box asking if you want to Restart, Sleep, Cancel, or Shutdown.
    Also, try it from the terminal prompt. The Terminal application is in the Utilities folder. The Utilities folder is in the Applications folder.
    Once you've launched Terminal, type:
    sudo shutdown -r now
    Enter your login password when prompted.
    This should initiate a reboot.

  • Frozen systemr won't move, cannot shut down, what can I do?

    Cursor won't move, system not responsive to keyboard commands, cannot shut down the system.

    I have been getting the gray screen and lock-up on my Air. I bought the machine in November. I took it in and got it replaced for a new one - now the new one is doing the same thing. The whole situation is obviously a bit annoying. Sure, I could go and have this one replaced as well, but to what end? Just to wind up having another Air that does the same thing. Eventually my warranty will expire and I will be stuck with a machine that freezes up on us. Not to mention the glitchy way it wakes up from sleeps then goes black for a few seconds before RE-waking up occasionally.

  • After latest updates, cannot shut down or restart, takes me to white screen

    I have a new MBP retina and after the latest Mountain Lion updates which I seem to remember including an iPhoto and Aperture update but also seemed to "flash" the EFI? (not sure), but there seemed to be some OS update included. Either way, my first initial issue was that when I clicked on my user account and typed in password after boot, it took me to a dark gray screen and just stayed there. I finally was able to log into guest account and switch over to my desktop then fiddled with resolution settings and background and shut down applications and rebooted. I can now log into my main user account but I cannot shut down or restart from any account. It will take me to a white/gray screen and hang there perpetually until I hold down the power button.
    I've tried resetting PRAM before and after removing all cables for 2 mins. The issue persists in both my main account and the guest account. The computer simply will not shutdown or restart as it takes me to a white screen.
    Ideas?

    Hey guys, unfortunately I've had to re-install Mountain Lion to get rid of the issue, but here's my experiences after trying many things and contacting AppleCare...
    First, I had Lion and had upgraded to ML. They had me go do the following with limited success:
    1) Reset PRAM (no effect)
    2) Recovery Disk and repair permissions (no effect)
    3) Went to system /Library and User /Library and basically we went through several attempts at removing various files from (/Library/InputMethods, /Library/LaunchAgents, /Library/LaunchDaemons") Once I had essentially removed every file and dragged it into the trash (without deleting), the issue was resolved. So, it seems to point to an application that was not fully supported or giving problems within the ML environment. The plan was to drag them one by one back and do reboot/shutdown until I could isolate the application, but rather than do that, I just did a fresh install to take out any variable that could be present from having to do a Lion/ML upgrade. I was able to put a fresh copy of ML on the computer through the Recovery partition after establishing connection to my router. Everything is working fine now.
    Anyway, hope that helps some of you. It was a frustrating experience but seems to point to application issues wih the OS and not the OS itself. I think developers are still rushing to catch up with full ML support and so you might find yourself having many new updates in drivers or applications over the next month.

  • Mail won't open or quit so I cannot shut down my computer.Mail won't open or quit. computer won't shut down as a result

    Mail wont open or quit so I cannot shut down my computer

    Choose Force Quit from the Apple menu, select that application, and press the Force Quit button. If that doesn't work, save and close everything you can and use the Activity Monitor in the /Applications/Utilities/ folder to force quit the loginwindow process.
    (105346)

  • Macbookpro mail won't quit or open cannot shut down

    macbookpro mail wont quit or open and cannot shut down computer help?  my ipad is ok

    Hi elizabeth,
    Hold down the power button for 5-10 seconds to shut down, then try again.

  • Cannot shut down the computer !

    I cannot shut down my computer after I click Apple menu>shut down>>shut down again. Then got no response for a while, prompt out "Logout has timed out because the application Finder failed to quit. To try again, quit Finder and choose Log Out from Apple menu." But I have already close Finder by clicking the RED button on top left corner. From the Finder pull down menu, I cannot find the "Quit" command. When I click Apple Menu again and click Force Quit, it prompt out a small window and ask to Re-launch Finder, or Cancel. If I click cancel, nothing happen, if I click re-launch, it flash and keep asking Re-launch. What's happened to my computer? Anyone can help ?

    This is a problem that I've been having with the two IMacs our office uses. It doesn't happen every time, which makes it even more difficult to troubleshoot.
    What happens is the computer goes into shutdown(or logging out) mode, hangs for awhile, then the desktop just comes back on. Often there will be an error message saying something like "Logout timed out due to failure of Safari to quit." And sometimes it will list a different application. But, in all instances, there ARE no applications open. When I launch the Activity Monitor, it confirms that there are no hidden apps running anywhere. It just won't shut down or log out. At that point, you have to force power down with the power button, which is not a healthy way to shut down on a regular basis.
    I've run disk utility and permissions repair off the system disk. I've zapped the PRAM. My latest attempt has been to reset the SMC, so I will have to monitor it to see if it did the trick.
    I'm sure that if I called Applecare at this point that they would tell me to archive and install. But that is a bit drastic a step and isn't really troubleshooting. Not when it will take considerable time to reconfigure these machines for uncertain results. Since A.) the IMacs were right out of the box when this problem began and B.) the MacPros and MacBooks that run the same OS and the same software DO NOT experience a similar problem, I suspect it wouldn't resolve the issue.
    I just want to exhaust all other possibilities before taking the archive and install step, because you always end up losing prefs from third party software, etc...
    Has anyone else experienced this problem before???

  • Screen is locked in magnification mode, cannot shut down??

    Screen is locked in magnification, cannot shut down??

    Double-tap the screen with three fingers to remove magnification. Go to Settings > General > Accessibility > Zoom and turn this OFF.

  • Is it necessary to shut down my new imac each night?

    is it necessary to shut down my new imac each night?

    NOPE! 
    Read the user manual for recommendations on when to sleep & shut down. 
    CLICKY CLICK---> iMac (2012/2013) PDF Manual (direct download) 

  • SQL 2008 R2: Microsoft SQL Server Management Studio cannot shut down because a modal dialog is active. Close the active dialog and try again

    When starting SQL Server 2008 R2 it hangs , and I cannot exit...so when  trying to logoff to reset I get the following "Microsoft SQL Server Management Studio cannot shut down because a modal dialog is active. Close the active dialog and try again"Any
    ideas?

    Big edit...
    I have 2008 R2 SP2 installed on my Windows 7 Machine which is also fully updated.  The marked answer above is clearly not the solution.
    The fix I had posted before did not work.  It appeared to work temporarily, but now I am back to the same invisible dialogue.  I have not been able to identify any pattern by which this is triggered.  I can have an entire day without this
    issue and then it appears the next.
    The invisible modal dialogue is definitely the connection dialogue.  The only way out is to hit the escape key to close it, but then I am no better off without an ability to connect to a server.  The dialogue is still invisible when I re-open it.
    However, even as I type this post, I have just gotten the dialogue to appear after restarting Management Studio, hitting escape, then clicking connect again.  That same pattern failed just minutes ago numerous times.  Again, I can't find any pattern.
    See you in the clock tower.

  • My email is not visible and I cannot shut down the mail app

    My email is not visible and I cannot shut down the mail app

    Command + Option + Esc will prompt the Force Quit window where you can quit the Mail app.
    OS X: How to quit an unresponsive application using Force Quit

  • I disconnected my iphone before import was completed. Now I cannot shut down iphoto.  How do I force iphoto to shut down?

    I disconnected my iphone before import was completed. Now I cannot shut down iphoto.  How do I force iphoto to shut down?

    Click on the Apple in the top left corner of your screen and click Force Quit.

  • Cannot shut down imac

    cannot shut down imac

    what happens when you hold the power button for 5-10 seconds?  Will it shut off then?  Doing this will not harm your mac.

  • Hi, i cannot shut down my mac, and there is several times lagging, hanging, and auto restart. what should I do ?

    Hi, i cannot shut down my mac, and there is several times lagging, hanging, and auto restart. what should I do ?

    Hold the power button till it shuts off (10 seconds or so)
    Then try a SMC reset:
    http://support.apple.com/kb/HT3964
    Follow directions for a battery you should not remove yourself.
    You can also try a pram reset, which has a link at the bottom of the page of the first link above.

Maybe you are looking for

  • Solution to my Audigy 4 Digital Output probs... please make a stic

    I was recently playing Q3TA with my son when my overheat protection kicked in. I exited to windows to see the temp and throttle back my CPU a tad, and when I returned I had no sound from my digital output. Analog was working fine, however. Setup: Gig

  • How to import a dump file

    Hi all, I Have a file with .dmp extension and I want to import it in oracle10g express edition. I am using impdp command to import the file but it is saying unknown command starting with impdp Somebody Please help me. Thank you, Idrush.

  • Network Topology/Configuration Validation

    Hi, We are implementing a Two-tier firewall architecture using Fortigate and cisco ASA-5500 series firewall for our internal network. All the tiers will be redundant mode firewall (Active/Active) First tier firewall (Fortigate) will host the WEB serv

  • How to stop the screen saver?

    Twice in the past two weeks, the screen saver come on when i'm watching a moving and pressing the D key or esc doesn't get it to disappear.  I've been powering off entirely and i know this isn't good.  Any advice as to what might be causing this and

  • Regarding Integration services start up issue

    Hi all, when iam trying to start the integration services from services panel its popped up with the fallowing error ERROR:Windows could not start the analytic integration server on local computer for further information review system event log.If th