Cannot shut off computer with powerr on/off switch

Dear friendly Computer Geeks,
My computer is an HP desktop , product s5-1110, microprocessor Intel Pentium CPU g620 @ 2.60 GHz , Bios 7.16 , usb input device, hard drive st31000524as, windows OS 7.
The computer crashed , I could not determine the reason. I was able to save my personal files by starting the computer in Safe mode. Then I loaded the virgin OS 7 as provided by HP in the hard drive partition.
It would not start in the regular way. I then initialized it , pressed the escape key to enter in safe mode, select restore default values then proceed to start windows in regular mode. A problem keeps coming on. After 20 minutes of operation I cannot stop the computer with shut off command or with the Power on/off switch. I must remove the power cord and when I want to restart it I must do as described before.
I would appreciate your help in resolving this troublesome problem.
I appreciate your courtesy and cooperation . I send my Thanks and my best
Please send the answer to: [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]
Sincerely,
Troublefixer

Hello troublefixer,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues starting and shutting down your HP Pavilion Slimline s5-1110 Desktop PC running Windows 7. I am providing you with an HP Support document: Testing for Hardware Failures (Windows 7), which I would like you to use to test the hardware on your computer.
Please re-post with the results. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Cannot shut off computer with powerr on/off switch

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