Cannot sign in to adobe export

Hi tclardy,
I'm sorry about that! I just peeked at your account and see that the charge is pending. Did you receive a confirmation email from Adobe?
Best,
Sara

Similar Messages

I recently upgraded to Windows 8 and find that I cannot sign in to Adobe Export. Any ideas of where to look for the problem?

Previously I downloaded a PDF file and was asked to sign in to convert. I just upgraded to Windows 8 and since have found that the activity box still appears on the right side of the page but when I try to sign in it does not complete the connection. I get an empty box that pops up but goes no further. Not sure what I am doing wrong.

Hi,
It might be possible that you have not upgraded the Adobe Reader.
Please upgraded it to the 11.0.9 version then you will be able to sign-in.
Or you can navigate to the below link to use online service:
The Most Reliable Tool to Convert PDF to Word or Excel | Adobe ExportPDF
Regards,
Florence

Cannot sign documents with Adobe Reader 10.1.3 - 10.1.10, Can sign document with 10.1.2 and 11.0.07

Cannot sign documents with Adobe Reader 10.1.3 - 10.1.10, Can sign document with 10.1.2 and 11.0.07
In my environment, we have 10.1.2 that's currently packaged. Our CIO was able to sign documents via signature with no problem. Later he got updated to 10.1.9, no longer can sign.
During testing I was able to confirm that 10.1.2 signed without problems, but anything that, it goes kaput, the Sign and options are not listed.
Latest Adobe Reader can sign... any ideas?

I'm having a similar problem. What I'm trying to do is print a Microsoft Word 2010 document with paper size A4 to Adobe pdf document paper size A4. I select "A4" for paper size in word and then print using Adobe print standard settings. What I get is an Adobe document in 8.5 x 11. This is an issue because these are patent documents for electronic filing in WIPO and they must be in A4 size.
If I select other sizes in Word, such as A3, Tabloid, and Legal, the Adobe file is in the same paper size.
If I print a Powerpoint document in A4 to Adobe, the Adobe file page size is A4.
If I print an Adobe file in 8.5 x11 to Adobe A4, the second Adobe file is in A4.
Any help?

I cannot sign in to Adobe Photoshop CS6

I cannot sign in to Adobe Photoshop. I have installed it twice, restarted my pc a couple of time but every time I come to the sign in， the busy icon at the bottom of the sign in screen runs and the sign in form greys out a little, but no sign in text box appears. It just comes up with an error to say that my clock is set wrong and that my permanent-on internet is not on.

Hi,
has a solution been found to this issue? I am having the same, or a similar problem. I downloaded the Photoshop CS6 beta a couple of weeks ago, but never activated it...I went on vacation.
Today, when I launched the program, it gives me the "Sign In Required" window, but when I click the sign in button, it tells me I am not connected to the internet or that my system clock is incorrect.
I can connect to the internet just fine, and my system clock is correct. I checked my host file per the instructions on a couple of the links listed above, but it has no entries in it at all- all the commented out default comments are there, but there are no active addresses listed.
I cannot ping the activate.adobe.com or practivate.adobe.com servers, but both resolve to IP addresses. I am not running a proxy, and my firewall is not blocking anything. If I go to https://activate.adobe.com/ in a webbrowser, I get a blank page with the title "Welcome", which leads me to believe that I can connect to the activation server.
I've never touched any of my certificate settings so they should just be default, and I don't have the proxy box checked in the IE settings (Internet Connections).
I'm running Windows 7 Home Premium with SP1 on a 64bit machine.
I can successfully reach these URLs:
https://www.adobe.com/
https://www.acrobat.com/
https://ims-na1-beta1.adobelogin.com/renga-idprovider/resources/img/logos.png - I get the logo.
https://ims-na1.adobelogin.com/ connects, but the page is blank. The title bar shows the Acrobat icon and the URL.
https://ims-na1.adobelogin.com/status
gives me a JBoss message: HTTP Status 404 - /status
https://practivate.adobe.com/test
gives me a JBoss message: HTTP Status 404 - /test
EDIT: Also, if I click on the offline-activation link given in the error message in the activation window, I get redirected to 404 page that prints the error in an Asian language. The link points to
www.adobe.com/go/offline_activation, which redirects to http://www.adobe.com/special/errorpages/404.html
The oobelib temp log reads like this:
2012-04-05 20:57:40 [3972] OOBELib: *************OOBELib Session Starts*************
2012-04-05 20:57:40 [3972] OOBELib: Version 6.0.0.83,6.0
2012-04-05 20:57:40 [3972] OOBELib: AdobeIALClient 1.0 Release (build 1.0.4.1) initializing session...
2012-04-05 20:57:40 [3972] OOBELib: (re)load Local Dispatch Table status-[0].
2012-04-05 20:57:40 [3972] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2012-04-05 20:57:40 [3972] OOBELib: Failed to get Proxy username in OPM DB
2012-04-05 20:57:40 [3972] AXFBLicensing: All function pointers successfully retrieved
2012-04-05 20:58:30 [3972] OOBELib: OOBELibImpl::CommitPCD STARTED
2012-04-05 20:58:30 [3972] ServiceLoader: looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll
2012-04-05 20:58:30 [3972] ServiceLoader: Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll
2012-04-05 20:58:31 [3972] OOBELib: OOBELibImpl::CommitPCD ENDED
2012-04-05 21:21:10 [3256] Adobe Silent Activator: ***********Silent Activator Launched = 6.0.0.83,6.0 ************
2012-04-05 21:21:10 [3256] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2012-04-05 21:21:10 [3256] SLCoreService: Service construction took 0.0 ms and succeed.
2012-04-05 21:21:10 [3256] PCDService: PCD Service in non-threaded mode
2012-04-05 21:21:10 [3256] AXFBLicensing: All function pointers successfully retrieved
2012-04-05 21:21:10 [3256] Activation: ProcessXMLFile : XML File successfully parsed!
2012-04-05 21:21:10 [3256] Activation: LEID=Photoshop-CS6-Win-PR DLEID=Photoshop-CS6-Win-PR ELEID=Photoshop-CS6-Win-PR LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver
2012-04-05 21:21:10 [3256] HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
2012-04-05 21:21:10 [3256] PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:10 [3256] PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:10 [3256] SLCoreService: Syncing to license store...
2012-04-05 21:21:10 [3256] SLCoreService: Found client mkey.
2012-04-05 21:21:10 [3256] SLCoreService: Loading license references...
2012-04-05 21:21:10 [3256] SLCoreService: Found 1 license file(s)
2012-04-05 21:21:10 [3256] SLCoreService: Parsing license file [202773629.lic] succeed.
2012-04-05 21:21:10 [3256] SLCoreService: License store synchronization took 53.2 ms and succeed.
2012-04-05 21:21:10 [3256] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:10 [3256] Activation: SA functionality for pre-chrome mode
2012-04-05 21:21:10 [3256] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2012-04-05 21:21:10 [3256] SLCoreService: Service destruction took 1.1 ms and succeed.
2012-04-05 21:21:10 [3256] Adobe Silent Activator: Checking for other cached SA jobs....
2012-04-05 21:21:10 [3256] PCDService: PCD Service in non-threaded mode
2012-04-05 21:21:10 [3256] PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
2012-04-05 21:21:10 [3256] Adobe Silent Activator: No cached jobs found !
2012-04-05 21:21:10 [3256] Adobe Silent Activator: ***********Silent Activator End*******************
2012-04-05 21:21:11 [3528] OOBELib: *************OOBELib Session Starts*************
2012-04-05 21:21:11 [3528] OOBELib: Version 6.0.0.83,6.0
2012-04-05 21:21:11 [3528] PCDService: PCD Service in non-threaded mode
2012-04-05 21:21:11 [3528] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2012-04-05 21:21:11 [3528] OOBELib: Failed to get Proxy username in OPM DB
2012-04-05 21:21:11 [3528] AXFBLicensing: All function pointers successfully retrieved
2012-04-05 21:21:11 [3528] OOBELib: SetXMLData()
2012-04-05 21:21:11 [3528] OOBELib: SetXMLData():NoTrial not found
2012-04-05 21:21:11 [3528] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2012-04-05 21:21:11 [3528] SLCoreService: Service construction took 0.0 ms and succeed.
2012-04-05 21:21:11 [3528] OOBELib: Running in App context
2012-04-05 21:21:11 [3528] OOBELib: OOBELib CheckWFType STARTED
2012-04-05 21:21:11 [3528] AXFBLicensing: IsProductAndSNLicensedBySuite : Could not get AX/FB Lic details 3..
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : Updating latest SN
2012-04-05 21:21:11 [3528] SLCoreService: Syncing to license store...
2012-04-05 21:21:11 [3528] SLCoreService: Found client mkey.
2012-04-05 21:21:11 [3528] SLCoreService: Loading license references...
2012-04-05 21:21:11 [3528] SLCoreService: Found 1 license file(s)
2012-04-05 21:21:11 [3528] SLCoreService: Parsing license file [202773629.lic] succeed.
2012-04-05 21:21:11 [3528] SLCoreService: License store synchronization took 38.6 ms and succeed.
2012-04-05 21:21:11 [3528] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528] OOBELib: Found Trial Serial. Looking for alternate serial if any.
2012-04-05 21:21:11 [3528] PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:11 [3528] OOBELib: OOBELib GetLicensingLEID : App LEID is Photoshop-CS6-Win-PR{|}en_US
2012-04-05 21:21:11 [3528] OOBELib: OOBELib GetLicensingLEID : FLMap entry found
2012-04-05 21:21:11 [3528] OOBELib: OOBELib GetLicensingLEID : LEID to be set is Photoshop-CS6-Win-PR
2012-04-05 21:21:11 [3528] OOBELib: Not a case of AX/FB licensing : Photoshop-CS6-Win-PR, 926287011921234454671866
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : Updating running SN record
2012-04-05 21:21:11 [3528] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528] PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
2012-04-05 21:21:11 [3528] OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
2012-04-05 21:21:11 [3528] OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
2012-04-05 21:21:11 [3528] FlexiSrz: Preparing enigma data...
2012-04-05 21:21:11 [3528] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver\SLConfig.xml]
2012-04-05 21:21:11 [3528] OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
2012-04-05 21:21:11 [3528] OOBELib: Total License Duration is : 60
2012-04-05 21:21:11 [3528] OOBELib: License Duration Left is : -1
2012-04-05 21:21:11 [3528] PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : Updating driver trial SN record
2012-04-05 21:21:11 [3528] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528] PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
2012-04-05 21:21:11 [3528] OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
2012-04-05 21:21:11 [3528] OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
2012-04-05 21:21:11 [3528] FlexiSrz: Preparing enigma data...
2012-04-05 21:21:11 [3528] OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
2012-04-05 21:21:11 [3528] OOBELib: Total License Duration is : 60
2012-04-05 21:21:11 [3528] OOBELib: License Duration Left is : -1
2012-04-05 21:21:11 [3528] PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : Updating running app trial SN record
2012-04-05 21:21:11 [3528] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528] PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
2012-04-05 21:21:11 [3528] OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
2012-04-05 21:21:11 [3528] OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
2012-04-05 21:21:11 [3528] FlexiSrz: Preparing enigma data...
2012-04-05 21:21:11 [3528] OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
2012-04-05 21:21:11 [3528] OOBELib: Total License Duration is : 60
2012-04-05 21:21:11 [3528] OOBELib: License Duration Left is : -1
2012-04-05 21:21:11 [3528] PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
2012-04-05 21:21:11 [3528] SLCoreService: Could not find license from which to get server data
2012-04-05 21:21:11 [3528] SLCoreService: GetLicenseServerData failed with error "Invalid Operation: License Not Found (129:17)".
2012-04-05 21:21:11 [3528] OOBELib: WF is : First_Launch
2012-04-05 21:21:11 [3528] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528] OOBELib: After modification, WF is : First_Launch
2012-04-05 21:21:11 [3528] OOBELib: After Modification, SubWF is :
2012-04-05 21:21:11 [3528] PCDService: No value for key [LineCV 15] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:11 [3528] PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:11 [3528] PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:11 [3528] OOBELib: No dominance list found
2012-04-05 21:21:11 [3528] OOBELib: No remembered SN found
2012-04-05 21:21:11 [3528] PCDService: No value for key [STORE_URL] in hive [Photoshop-CS6-Win-PR] in master : 10
2012-04-05 21:21:11 [3528] PCDService: Failed to read value for key [Photoshop-CS6-Win-PR] in hive [FA_Set] from cache : 769
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : FA_Set Not Found
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : Repairing Dom List for Photoshop-CS6-Win-PR
2012-04-05 21:21:11 [3528] SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528] SLCoreService: Could not find license from which to get user data
2012-04-05 21:21:11 [3528] SLCoreService: No value for key [LEID] in user dictionary.
2012-04-05 21:21:11 [3528] SLCoreService: No value for key [DLIST] in user dictionary.
2012-04-05 21:21:11 [3528] SLCoreService: No value for key [PRECEDENCE] in user dictionary.
2012-04-05 21:21:11 [3528] OOBELib: CheckWFType : LEID DOMLIST PID Empty!
2012-04-05 21:21:11 [3528] OOBELib: LEID=Photoshop-CS6-Win-PR
2012-04-05 21:21:11 [3528] OOBELib: OOBELib CheckWFType ENDED
Thanks for any help you can give...
Message was edited by: MareAstra

Trouble signing in to Adobe Export account

I am trying to sign in on my new Windows 8 computer to export from pdf to Word (I have an account through August, 2014) and keep receiving an error message that I am not connected to the internet. I am connected however., but can't sign in.

Hi Karen,
I'm sorry that you haven't been able to access your ExportPDF service. Are you receiving a particular error when you try to sign in? Are you trying to sign in through Adobe Reader? What happens when you try to sign in to the web interface at http://exportpdf.acrobat.com? If you are receiving the error when you try to log in to the web interface, please make sure that you're using a supported browser (and you may also want to try clearing the browser cache.) For a detailed rundown of supported web browsers please see the Acrobat.com System Requirements page at here: http://www.adobe.com/acom/systemreqs/
Please let us know how it goes.
Best,
Sara

CANNOT SIGN IN TO ADOBE READER ON IPAD

IT KEEPS TELLING ME MY PASSWORD IS WRONG>>>>CHANGED IT 3 TIMES>>>>STILL CANT GET IN!

This forum thread provides the solution:
http://forums.adobe.com/message/5200231#5200231

Cannot sign in to try Adobe Muse downloaded from Adobe website

I cannot sign in to Adobe Muse's trial at all. It seems to authenticate but everytine it returns to the Sign In window with the options to choose from entering my subscription or start a trial. Does anyone know what can I do to try Muse? I'm running Windows 7 Ultimate with Service Pack 1 and Adobe Muse 1.0 LS10 downloaded from Adobe website. I guess that's the final version.

I just found and followed the steps described by Zak at this thread (http://forums.adobe.com/thread/1004554?tstart=0) and I was able to sign in.
Thanks Zak.

Cannot sign into acrobat reader in order to export a file

cannot sign into acrobat reader in order to export a file

I understand it is free that is why I chose to pay for Adobe ExportPDF Annual (Other,English) on March 15 order number AD002275956. Thanking you in advance for your help?

I just purchased adobe export, yet when I sign in, I am taking to a page asking me to upgrade now?

I just purchased Adobe export, when I sign in, I am shown a page requesting me to upgrade now

I was clicking on the wrong "tab" thanks for your assistance
On Fri, Sep 5, 2014 at 6:35 PM, Bernd Alheit <[email protected]>

Adobe Acrobat XI Pro - cannot sign-in

I've downloaded Adobe Acrobat XI Pro and cannot sign in. Get an error message that cannot access Internet. Not the case, I'm connected. Checked FAQ, all certificates are there, enabled, not problem with firewall. What next?

On the command prompt type : ping activate.adobe.com
and check the ping results.
If the test fails, configure proxy settings for Internet access in Network System Preferences. Or, try activating without the proxy. (An authenticating proxy can also prevent the activation process.) If you need assistance, contact your Internet Service Provider or IT Administrator.

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process? I have purchased the package about thirty minutes ago?

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process?

Hi nickel13,
What is the problem you are facing?
Is this happening with a single PDF file?
Regards,
Florence

Error when signing in adobe export

When signing in, a message pops up." An error occured whilst signing in". What could that mean? It is not possible to use the adobe export pdf ( e.g. to excel or word)

Hi,
Where are you trying to sign in? On the web (https://cloud.acrobat.com/) or within Adobe Reader? Did you try to log in with the same Adobe ID elsewhere?

Cannot open Editor after installation and sign in to Adobe ID

I installed elements 13 on two computers. Then as directed, I signed up for an Adobe ID.
Elements works fine on one computer, but not on the other. On the one with the problem, I can access the organizer and use the organizer, but when I try to open Editor, I am asked to sign in with Adobe ID to activate the software, which I have done many times but still nothing happens. I signed in to check my Adobe account and I have a valid account, but still cannot open the editor. It just keeps asking me to sign in, which I have done many times and still cannot open the Editor.

Have you managed to update to 13.1 by loading the organizer, going to the Help menu and selecting Updates.. ?
The sign in process can be blocked by your system, you can try disabling your firewall to see if that is blocking you.
The following document is for CS but contains information that will affect elements too.
Sign in, activation, or connection errors | CS5.5 and later
Recently, an add on has been found to block the Adobe access - please see this thread.
How do I get past the required "sign in" requirement on Elements 12 EDITOR after entering my password?
Good luck
Brian

Want to install foliobuilder in Indesign CS5. Cannot sign in with my Adobe ID

Or do I need a membership on DPS...

Thanks...
Hans van der Kooi
8-13 Grafisch ontwerpers
Vrijheidslaan 21-2
1079 KB Amsterdam
020-400 40 81
Op 3 dec. 2014 om 21:04 heeft Neil Enns - Adobe <[email protected]> het volgende geschreven:
Want to install foliobuilder in Indesign CS5. Cannot sign in with my Adobe ID
created by Neil Enns - Adobe in Digital Publishing Suite - View the full discussion
DPS no longer supports CS5. You'll either need a copy of CS6, or will need Creative Cloud.
Neil
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6983365#6983365 and clicking ‘Correct’ below the answer
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Cannot sign in to install adobe flash player

I have a mac and I need to install adobe flash player. I cannot watch videos on my mac, I keep getting message on the screen that says "flash out of date." I looked online and I am supposed to install adobe flash player, but I cannot sign in. I cannot figure out what "name" I am supposed to use when I get to the sign in pop up box. The pop up box says: "Install Adobe Flash Player wants to make changes. Type your password to allow this." Then I have to type my "name" and "password." I have already changed my password, but I am guessing it is the "name" that is incorrect. I do not see an option where I an update the "name." I don't recall making an adobe account so I tried to create a new one, but when I used my email address (the same one I use for everything), adobe already has it on file. So I am assuming I already have an account, but I cannot figure it out or finish installing adobe flash player. I cannot sign in, please help!

See https://forums.adobe.com/thread/1619850

Cannot sign in to adobe export

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