Cannot Sign in to BlackBerry App World

Hi
I'm having a nightmare trying to access appworld in order to download HUB++.
When I sign in on the appworld.blackberry.com/webstore page, I get asked for my ID and Password. After that I get a pop up screen asking me to choose my device specification – I choose Blackberry Z10 and click Apply.
Another pop up screen appears with the following:
Using BlackBerry World on your BlackBerry 10 smartphone
To use BlackBerry World on the web, you must first sign into BlackBerry ID on your BlackBerry 10 smartphone.
When purchasing items for your BlackBerry 10 device, you will be required to complete the download on your device.
Click the continue button below to return to the home page.
When I click CONTINUE takes me back to the Sign In screen and the whole palaver starts again. I’ve tried to download it directly from my Z10 my password and/or ID are rejected. I’ve gone round and round in circles for two days.
I've also noticed that when I sign in to Blackberry LInk on my PPC it says 'This Blackberry isn't associated with a device running Blackberry 10 OS ... '
Is this connected to my first problem?? Any help would be much appreciated.
Thanks
George

This sounds like you did not log in to the Blackberry ID with your phone. Make sure the phone is properly logged in. Both the account on the Blackberry site, and the phone must be the same. They have to be matched by the account name and password. The name is the email address you intend to use for verification and information.
If you have to change the Blackberry ID account in your phone, this cannot be done without first wiping the phone. Make very sure the account you use in the phone is the one you want to use indefinately.
I have set up many Blackberry phones. Once done properly the system works very well, and it is very secure.
Jerry G.

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