Cannot sign in to the Apple Store using Apple ID

I wish to purchase an MBA, and for this purpose I created my first Apple ID. It works absolutely fine on the main Apple site, but it is rejected when attempting to sign in to the Apple Store (it returns the question: have you forgotten your password?). There seems to be no way to contact anyone at Apple to sort this out, as a hardware serial number is requested for questions pertaining to Apple ID's and I am not yet an owner of any Apple products. I was wondering whether anyone might have suggestions on what to do.

The irony is, I could have started by making first the purchase and creating in the process an Apple ID at the Apple Store. But because I'd read about people having trouble with multiple Apple ID accounts for which Apple does not provide a unification method, I thought I'd do it the right way, creating the Apple ID on the central management site. That way, there could be no problems, right? Now I have to hope that perhaps by multiplying my ID's, somehow one will work. Exactly what I was trying to avoid. Furthermore, there seems to be no way to close down a once-created Apple ID, so now my main email address would be unavailable as a username. I'd have to say that it is not an auspicious start for a first-time buyer, it did not "just work" (quite the opposite) and furthermore it makes it clear to me how unapproachable Apple actually are.

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Cannot sign in to the Apple Store using Apple ID

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