Cannot sign in to the Folio Builder

Cannot sign in to the Folio Builder, nor the Folio Producer tools online...
Any update on this please?

Hi, we currently have a system outage whereby signing in is affected.
Our Engineering team is working on this and will update the status page ASAP.
Thanks for your patience

Similar Messages

  • Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

    Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

    Yes, I can open the DPS portal via the Folio Builder panel within InDesign. Although I have created Folios locally within InDesign CS6, the DPS portal is empty and everthing greyed out with just the text "There are no folios to display. Create folios with the folio builder in InDesign".
    If I try to sign in within the Folio Builder panel in InDesign, I get the error message [IMS_ERROR_FAILURE] . In addition I am also not able to access the "Help" menu from within InDesign although I am connected to the internet.
    To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
    Hopefully using the forum someone out there will know the answer.

  • Hello Someone knows if theres a problem with sign in feature the Folio Builder Panel

    Recently I did the update of the DPS tools, to the 27, the desk top viewer dosen´t install, and I install it manually as sugested, and it works
    but, I can´t connect the folio builder panel with the DPS account using the folio builder panel side menu, simply it dosen`t work.
    I can sign in into the account in DPS home page,  using the app builder log in panel an so on, but folio builder panel don´t
    Some one has the same behavior?
    Is this a an Apocalypsis signal?
    or a warning about the Nibiru affaire?
    Any clue?

    hello ludovix78. Welcome to the world of those who can not connect to the Folio Builder.
    To give you an idea, this problem started with the v26, and then fix the v27 and nobody gave a possible solution.
    I'll give you link to other forums drenches you with the issue.
    If you find a solution, please share it.
    http://forums.adobe.com/thread/1272812?tstart=150
    http://forums.adobe.com/thread/1256613?tstart=330
    http://forums.adobe.com/thread/1203788?start=40&tstart=420

  • DPS Sign in Issues in Folio Builder

    The DPS sign-in in the folio builder panel will not recognize my username and password for the DPS in InDesign 6. The user name and password work on the Adobe site, the browser based DPS and in CS 5.5.
    InDesign 6 is also fuling updated.
    Am I missing something or are other people having this problem?

    Yes, I have run the updater on multiple occasions and there are no updates available.
    I'm running a trial version of InDesign 6 that was download, updated and worked fully on Friday. I'm currently waiting for my educational purcahse of the Creative Cloud to be approved, which I ordered Friday morning.
    I updated one folio to the v20 Content Viewer Friday afternoon then closed the program from 1PM Friday til 7AM Saturday. Immedately upon opening the folio builder panel would not log-in. I have closed the program multiple times, checked for updates and signed in everywhere else possible. I have access to three different DPS usernames, none of which will sign-in in InDesign 6, but all of which work in InDesign 5.5.
    I don't think it matters, but for reference I am running the Mac version of InDesign on a 2007 MacBook Pro with 4GB of RAM and a 2.2 GHz Intel Core Duo processor. There is suffient hard drive space to run the program.

  • Can´t sign in trough Indesing/Folio Builder

    I recently installed the DPS tools to my Indesign 5.5 and I have created an Adobe Account successfully. I checked everything and it seamed to be working fine. But today I suddenly can´t sign in to DPS through Indesign/Folio Builder. A warning a - Sign in failed. Please try again.
    I can sign in throug my browser to my Acrobat account, so se username and password is ok. Can anyone help me?

    To SofiaPwC,
    You say you can't sign to DPS through Indesign/Folio Builder.
    Im also having problems with the folio builder giving me the following error [ This user already has access to the folio ].
    I cannot share my folio updates through the folio builder.
    also I reported this lately in another post under ''Unable to Share"
    SofiaPwC Are you getting this message when you try to sign into the folio panel within Indesign?.
    anyone any answers to these problems.
    Regards
    Vividi

  • Cannot log out permanently from Folio Builder, logs itsels in upon ID restart

    I'm teaching DPS authoring to a group of students and want them to be able to sync their work at the school with their home computers. So they logged in from the Folio Builder Panel on CS6. This happened previously from a specific modal dialog inside Folio Builder. Now it summond AAM and doesn't give the choice to not to remember account as it did before.
    But annoying as this may be, this shouldn't avoid logging out manually from the Folio Builder, which has an option for that. The issue is that Folio Builder logs itself into the account automatically on InDesign restart. There seems no way to permanently log out from Folio Builder (or rather AAM now). So it's just absurd to be able to log out temporarily if the account is remembered no matter how.
    As  convinient this may be on home or professional devices, this poses a serious security and privacy concern for me and my students who can not seem to unlink their personal or professional AdobeID from the school setup, allowing anyone using those computers to access their DPS Cloud and potentially deleting works, uploading undesired content, breaching all sorts of confidientiality agreements, etc.
    I would really appreciate some input on this issue and a way to permanently sign out from AAM / Folio Builder

    You should be able to force the logout by quitting InDesign and deleting this folder: /Users/{username}/Library/Application Support/Adobe/OOBE and then restarting InDesign.
    Yes, this is awkward
    Neil

  • Why I can't use the Folio Builder panel on my Indesign 5.5?

    When I launch the Folio Builder panel in my Indesign 5.5. There is a message that says "To start the digital publishing authoring process, please download the update for the Folio Producer components and relaunch your application." I have downloaded the "FolioProducerTools-CS55-1-9-1.zip", installed it and restarted my machine but when I launch the Folio Builder panel again and it has the same message so does anybody know what I have missed?
    Thanks!

    Thanks Bob for your super fast reply. Cheers!

  • How do I view more pages in the Folio Builder ACV preview?

    I created a folio with an article that has two orientations, but when previewing it only shows the first page. How do I view more pages in the Folio Builder ACV preview?

    You are viewing some very, very old videos. May I suggest watching my lynda.com course?
    http://www.lynda.com/Digital-Publishing-Suite-tutorials/Adobe-Digital-Publishing-Suite-Ess ential-Training/149122-2.html?srchtrk=index:1%0Alinktypeid:2%0Aq:bob%2Blevine%0Apage:1%0As :relevance%0Asa:true%0Aproducttypeid:2
    If you don’t have a subscription, this link will get you a one week trial? http://www.lynda.com/trial/boblevine
    All that out of the way, clicking preview should take you to the page you’re on but still give you the entire article. Use your mouse to swipe up or down.

  • Article automatically closes after updating the article in the folio builder?

    For some reason, every time I update an article in the folio builder, the article closes automatically - this is extremely annoying because I like to keep all articles open while working and hate that every time I update, I must reopen it. It seems to be a setting but I've searched preferences etc and can't find any setting to turn this off?
    Thanks so much for your help!

    Hi there!
    Thank you so much for your reply -
    It is only happening with a particular folio yes (my ipad rendition in particular). Other folios update and do not close the updating article.
    I'm using the latest cloud version of InDesign - whichever one in the creative cloud app that's currently running. And I use Mac.
    I reset the preferences as you suggested but it is still closing the article - it's very strange because it only does it with that particular folio. At least it only does it with that folio or I'd pull my hair out haha

  • The Folio Builder panel, design-wise...

    Part of my job is to teach routined InDesign users how to build Folio's. Most of them do quite well, after their initial confusion with the Interaction panels ("which do and which don't work with ADPS"). But the panel they fear most, is definitely the Folio Builder. Not even because of its casual malfunctioning (that's my nightmare as a trainer), but mainly because of its design and cosmetics. The panel sports a well-know and trusted appearance, but it's a devil in disguise.
    It begins with logging-in. "No, you can't click the bull's-eye, it's just a mysterious indicator." It would be much more obvious if it looked like a led (red or green) or if it had some useful interaction to it - letting you log in/out perhaps...
    Next, the three-tiered views are not clear enough. When I show them the image below, and tell them how their workflow moves from left to right and from right to left (from "Account" to "Folio" to "Article" to "Layout" and v.v.) they immediately 'get it'. And after warning them that the navigational elements on top of the panel are quite clueless (what to hit, to go where to), and that you're often thrown back from Layout to Folio (skipping Article), they're in charge and on guard. Finally, I tell them that the "New" button magically changes its functionality in each level ("wait for the pop-up!"). It is highly unusual that a side menu shows and hides certain commands in each level. It should list ALL associated commands, and show momentarily unavailable ones grayed out.
    This all wouldn't be necessary if the panel would be a bit more self-explanatory. I hope this rant helps to improve its design.

    very good. these all need to be addressed. the experience of the folio
    builder panel is bad... I have so many ideas of a redesign in my mind, but
    I'm not in charge. maybe this thread can turn into a design ideaas for the
    Panel.
    good start, Peter!
    (mobil gesendet)
    Am 23.10.2011 00:30 schrieb "Peter Villevoye" <[email protected]>:
       Re: The Folio Builder panel, design-wise...  created by Peter Villevoye<http://forums.adobe.com/people/Peter+Villevoye>in
    Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/3985568#3985568>

  • I can not login into the Folio Builder, I introduce my user and password and keeps logging in...

    I've introduced my user and password, the Folio Builder tries to login but gets stuck logging in with the wheel spinning.
    I've tried to uninstall and install Indesign CS6 again several times but nothing different happened...
    Could you help me please?
    Thanks.

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Tools > Options > Privacy > Cookies: "Show Cookies"
    You can check if there are entries in the password manager with an empty user name.
    Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.
    Remove saved Password(s):
    * Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
    If you click "Never" then you create an exception that needs to be removed.

  • Strange error when attempting to add an article to the Folio Builder

    I've just installed the trial of InDesign 5.5 along with the Digital Publishing Suite.
    I've followed the instructions to add an article to the Folio Builder but I am continually greeted with this error:
    Not sure what I am doing wrong, the document is set at 1024x768 and it's the first article I've tried to create. It's very simple, just a single image and some text.
    I've tried installing on a seperate machine but I get the same error.
    Any help would be appreciated.
    Ryan

    In some instances, InDesign isn't recognizing the new tools. To fix, restore InDesign preferences:
    (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
    http://help.adobe.com/en_US/indesign/cs/using/WSa285fff53dea4f8617383751001ea8cb3f-6d21a.h tml#WSa285fff53dea4f8617383751001ea8cb3f-6d1ba

  • Is there a way to add a finished .folio file to the Folio Builder in InDesign

    I have some training files from Lynda.com and one of them is a finished .folio file. I wanted to upload that to view it on my iPad with Adobe Digitial Editions app, but I don't see an option to just upload a finished .folio file in the Folio Builder tab in InDesign. Do I have to create a new folio and then add each document to it article by article? It would be great to just upload the completed folio as it is. Thanks for any help!

    Sorry, I meant Adobe Content Viewer and the similar iPad app. Thanks for the help though. I ended up creating a new .folio in InDesign and uploading each article one by one. It ended up working out, just a little time consuming.

  • I am having trouble starting Indesign with the folio builder panel

    Every time I start indesign and change my tools to the DPS tool set the folio builder pannel flickers and then disappears and then indesign shuts down.
    I had some success deleting the preferences files but need a long term fix. Any thoughts?

    Well yes, of course you are having trouble using MobileMe because MobileMe no longer exists and has not existed for the last 2 years at least.
    MobileMe has been replaced by iCloud, so you will never be able to use MobileMe because it does not exist.
    Also, I would suggest that you look more closely before you post, because you have posted this in an iPhone forum and this question has nothing to do with iPhones.  You would get more help if you posted in the correct forum.

  • About update the Folio Builder.

    In InDesign CS6, not able to update the Folio Builder. However, CS5.5, it is enabled.

    Download and install from http://www.adobe.com/downloads/ if the Help>Update in Indesign CS6 is not showing any updates for DPS Tools.

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