Cannot sign into eprint center

I am trying to set up an HP Officejet Pro 8500A Premium for eprint. I'm having difficulties logging into the eprint center. I can't recall the password and the link to reset the password doesn't seem to work. I saw one reference to contacting Cloud support but no link to a phone number or email. Anyone have any advice?

Hi I hope you are having a great day and welcome to the HP forum;
Ok if I understand you correctly you already sign in for the service and use it at one point but now you can't access the service anymore.
Please clarify I will do my best to assist you.
RobertoR.
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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I still cannot sign into eprint center despite everything, always an error with my private email

address. i see that this has been a familiar and very frustrating issue for many. i read that i am not suppose to sign in with the printer email address so I don't know what to do. I registered it with private email, somewhere along the line i think it was switched to default but who knows. Regardless, it won't let me set up an account with my private email because its "in use". well yes its mine but its not "in use" for sure. I have read so much last night and now more hours tonight. I do know that we are not suppose to use the random printer email address to sign in so i dont know what to do. just seems ridiculous that this is so complicated. my whole intent is to change my printer email to something more user friendly, see what apps people really like to use that i can add...... but left at the door. HP? someone smart? please help......

I was able to use eprint center, but my personal email address didn't work, same as yours. I never saw instructions to not use the random printer email address, and I finally tried that and it worked. The email address was the Printer Code @hpeprint.com. Once I got in like that, it let me create a nicer email address for my printer, but the suffix is still @hpeprint.com. I have not been able to use my personal address in the eprint center, so I guess it really wants the printer's email address. I hope this helps you!

Having problem signing into eprint center. "invalid email and password".

Tried to sign into eprint center to change some preferences. Received "invalid email address and or password" notice. Changed HP passport password, are these two one in the same. HELP
This question was solved.
View Solution.

Hello Mommommary,
I'm sorry to hear that you are having this issue but here is a solution that may help(Cant Login to ePrintCenter)
1. No the hp passport and the ePrintCenter account information are separate systems. Unless when you created the ePrintCenter account you used the same username and password you used to create the hp passport.
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
(Although I am employed by HP, I am speaking for myself and not for HP)

Signing Into Eprint Center

Please Help me with this
I am trying to Register into ePrint Center!!
It keeps saying to me I can't use same e-mail and I can't use same password..
I have never used ePrint before, so I should not be getting that response..
Thanks
Vic

What happens when you click the "forgot password" link?
If that doesn't work, try resetting your password with www.snapfish.com or even going as far as to contact them and asking them to remove your account. The two sites are notoriously linked and could have been created many years ago with an accidental click of an installation.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Cannot sign into Game Center. Could not connect to Game Center server is the error message

I try logging into Game Center an get an error message that it cannot connect with the server

FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
 Cheers, Tom

Can't sign into ePrint Center

I created an account a few weeks ago. Now I can't log into the site. The forgot password doesn't find my email ("Enter the email address associated with your account." which I'm doing). I know it's the right account because it's the only one I use for things like this AND I tried to re-create my account using that email and it says it's not available.
And for the record, the "Enter the email address" is a stupid modal popup box that requires me to close it before I do something else. BAD practice. Further it doesn't let me copy the text on the popup. BAD. Get your devs to rework that.
For the recrod, printing via email is not working so that's why I'm trying to log in. It worked for a test print and for a couple real prints when I first set it up.

Hope you are doing well and sorry to learn that you are having this issue;
May you share what is the complete printer model?
What operating system and version of the OS are you using i.e.. Win XP pro SP3 64 bits.
please update the post with this information I will do my best to help you.
Go to this list is a very complete list of steps on how to start and troubleshoot issues with ePrintGo to this link;
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/START-HERE-How-To-amp-Troubleshooting-informat...
Let me know you still have inquires or problems i will do my best to help you.
Hope this helps!
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Help with signing into ePrint Center

I can't sign in to set up eprint. It tells me incorrect password and when I try to reset my password it tells me to enter the correct e-mail address. It is the correct e-mail address!!! Please help.

Hi mevalerie, take a look at this post and see if this solution works for you http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/No-longer-able-to-acces-account/td-p/1782829
Feel free to post back if you're still having problems.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

I can't sign into game center and the app store?!

Hi
I have a mac book pro which is about 1year and 2months old and I recently purchased and dowloaded the new mac osx mountain lion using the app store. I followed every step and agreed to all the terms and conditions. However now i cannot access the app store and I cannot sign into game center.
Firstly, when i open the app store it says 'cannot connect to the app store' but somehow it can tell me that there is an update available. I have never had the problem before.
Secondly, with game center I can open it but when I type in my apple ID and click sign in nothing happens.
Help would be appreciated.
Thanks

Hi, bamboo64.
Try closing all open applications in multitasking and power cycling the device. Once this is done test the results. If the issue persists, I have included a couple troubleshooting articles that I would recommend going through.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

Trouble logging into eprint center to set up account

having trouble logging into eprint center.
I enter email and then password and its says password invalid
I ask to reset password in the forgot password box and it asks for email address. When I type in email it keeps asking for email associated with account as if the box is blank. It keeps saying type in email.
Any help or ideas would be greatly appreciated.

The issue you're experiencing is most likely due to an old Snapfish account registered under your email address. ePrintCenter and Snapfish account information is stored in the same place and I've seen this conflict before. You will need to go to http://www.snapfish.com/snapfish/welcome, click the "Sign In" in the top right hand corner of the page and then click the "forgot password" link and enter the email address that is causing your problems, you should receive an email from Snapfish that will let you create a new password there. Once you've created a new password for Snapfish, try to Sign In on ePrintCenter (http://www.eprintcenter.com/) using your email address and the new password you created for Snapfish.
Let me know if you have any further issues, Thanks!
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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Cannot sign into eprint center

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