Cannot sign into Revel from PS Elements 12
I am having trouble signing into my Revel account from Photoshop Elelments 12. I have tried changing my Adobe ID and can get into my Revel account via internet and on iPad. I get a message saying that there is a problem with the internet server.
joanchops,
If I could get your problem right, you are able to signin from Revel app from iPad and adoberevel.com. However cannot signin from Elements. Could you try the follwoing:
1. Check your system date to ensure it is set correctly to today's date. If not, change it and restart revel agent.
2. If your password has some special characters like &, >, < etc, you might face issues signin from Elements. Suggest you to retry after changing password. For details you may refer to: http://helpx.adobe.com/elements-organizer/kb/invalid-characters-password.html
Regards,
vaishali
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Cannot sign into Adobe Revel from PS Elements 12
This is the 2nd time of asking this question as no one got back to me after giving me a link to 'Troubleshooting Adobe Revel related issues', which I tried and did not solve the problem.
There is nothing wrong with the computer's clock, changed my password omitting possible symbols, this I have done twice, I can sign into Revel on my iPad, and through the internet on the PC.
Please can someone help me solve this issue????joanchops,
If I could get your problem right, you are able to signin from Revel app from iPad and adoberevel.com. However cannot signin from Elements. Could you try the follwoing:
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2. If your password has some special characters like &, >, < etc, you might face issues signin from Elements. Suggest you to retry after changing password. For details you may refer to: http://helpx.adobe.com/elements-organizer/kb/invalid-characters-password.html
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