Cannot start or shutoff ipad

tried everything from restart to restore with itunes and had same results.  Apple tech with chat had me go to icloud and erase ipad from icloud,  still no luck, then did same, but did not apply icloud on restore and everything worked.  just wanted to pass along to others with this frustrating problem.

Here are some Apple Support articles on that ...
Turn Your iOS Device On and Off (Restart) and Reset
http://support.apple.com/kb/ht1430
How to Reboot Your iPad
http://ipad.about.com/od/iPad_Guide/ss/How-To-Reboot-Your-iPad-Power-Off.htm
iOS: Not Responding or Does Not Turn On
http://support.apple.com/kb/ts3281
If you can't Update or Restore your iPhone, iPad, or iPod Touch
http://support.apple.com/kb/HT1808
If all else fails, you may have to reset your iPad to factory default condition ... just like when you got it brand new! Be sure to always do your backups whenever you start fiddling around with your iPad!
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414

Similar Messages

  • I had to restore my ipad but do not remember the original used name or password and now cannot start up the ipad. pl help

    could not restart my ipad after restoring it as I could not remember the original user name or password I had associated it with then.

    Try to reset your password at My Apple ID (appleid.apple.com) as described in this document:
    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    What if I forget my Apple ID password?
    If you forget your password, you can reset it at My Apple ID (appleid.apple.com) or by contacting Apple Support and verifying your identity. Once your password has been reset, it will work normally with Find My iPhone and Activation Lock.
    If you forget your password and cannot reset it, you will lose access to your Apple ID and may be unable to use or reactivate your device. To help prevent this, visit My Apple ID periodically to review and update your account information.

  • HT1766 When I started my new iPad 2 I could not start from a previous backup because the os on the new iPad is not the latest 7.x used to backup the previous ipad2  to install the new os I had to start the iPad as new. But now I cannot backup from the pre

    When I started my new iPad 2 I could not start from a previous backup because the os on the new iPad is not the latest 7.x used to backup the previous ipad2  to install the new os I had to start the iPad as new. But now I cannot backup from the previously backup ipad

    Hi there,
    You may find the troubleshooting steps in the articles below helpful.
    iCloud: Troubleshooting restoring an iCloud backup
    http://support.apple.com/kb/ts4036
    iOS: If you can't back up or restore from a backup in iTunes
    http://support.apple.com/kb/ts2529
    -Griff W. 

  • I cannot get my new Ipad to be recognised in ITunes  so I can Sync my library... I have re-loaded Itunes 64bit but it still comes up with an error saying that I need to load Itunes 64 bit before this Ipad will cbe recognised... any ideas?

    I cannot get my new Ipad to be recognised in ITunes  so I can Sync my library... I have re-loaded Itunes 64bit but it still comes up with an error saying that I need to load Itunes 64 bit before this Ipad will be recognised... any ideas?
    I just found that I can't Sync my Iphone either and it gave the same error code.... it must be a ITunes problem.
    Message was edited by: stephenfromwandi

    chicx wrote:
    This is the third time of writing this on your Apple Support Communities!
    Not with your current user id.
    Far too much uneccesary information in your post, which only confuses things, a vast amount!
    Let's start with iTunes.
    Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
    With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
    Once you have doen those two things, check to see if the iPod is seen by iTunes.
    chicx wrote:
    By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
    Really?
    OS stands for Operating System. (In computer speak, IO means Input/Output.)
    iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
    I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do.

  • IPad2 on Windows 7 : MTP USB Device = This device cannot start. (Code 10)

    Hi Guys,
    I want to access to the Internal Storage of my iPad 2 on Windows 7.
    But I have an error with the MTP USB Device => This device cannot start. (Code 10)
    So I cannot see my iPad in Windows Explorer.
    I tried many actions from Forums :
    update the driver to the "Apple Mobile Device USB Driver" located in "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" 
    delete the upper and lower filters in REGEDIT : {36FC9E60-C465-11CF-8056-444553540000}.
    stop and restart the service "Apple Mobile Device"
    But as soon as I connect again the iPad there is the same error message after Installing device driver software => "Device driver software was not successfully installed" : MTP USB Device : Fail
    Is there someone who get the solution ?
    Thank you for you help
    Stephane

    I have a similar problem, only mine is Code 31 for the MTP USB Driver.  The Apple driver loads fine, and I'm able to sync with iTunes, but I can't connect to the device as a drive and copy the photos off of it.
    I've tried nearly everything at this point that has been suggested in other threads, and nothing has seemed to work.

  • MY IPAD2 WAS TURNED OFF BATTRY 50% AND CANNOT START AGAIN ?

    my ipad2 was turned off, the battry was 50% and cannot start again even if I put se AC link the screen still black
    do you know this problem?

    Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • HT4972 I cannot back up my IPad because I have a corrupted backup. I need to delete it but cannot locate it on my computer or find help on this topic. I would appreciate any help.

    I cannot back up my IPad because I have a corrupted backup that I need to delete. The problem is I cannot locate the file to delete it. How do you locate the backup file?

    You have the latest version of iTunes on your computer (on a PC 'Help > Check For Updates' ; on a Mac 'iTunes > Check For Updates') ? You could also try ejecting the iPad and rebooting your PC and the iPad : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
    If you still get the same error then check whether it has actually deleted the backup (if you have other devices that you backup to that computer then they will also have backups) - they are stored under :
    Mac:~/Library/Application Support/MobileSync/Backup/
    Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
    Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.

  • Cannot open or close ipad

    cannot close or open ipad.  have tried the "reboot" solution and get the apple logo and then the icon screen with "swipe" instructions.  then nothing happens and get a blank screen

    Here are some Apple Support articles on that ...
    Turn Your iOS Device On and Off (Restart) and Reset
    http://support.apple.com/kb/ht1430
    How to Reboot Your iPad
    http://ipad.about.com/od/iPad_Guide/ss/How-To-Reboot-Your-iPad-Power-Off.htm
    iOS: Not Responding or Does Not Turn On
    http://support.apple.com/kb/ts3281
    If you can't Update or Restore your iPhone, iPad, or iPod Touch
    http://support.apple.com/kb/HT1808
    If all else fails, you may have to reset your iPad to factory default condition ... just like when you got it brand new! Be sure to always do your backups whenever you start fiddling around with your iPad!
    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
    Back up and Restore your iOS Device with iCloud or iTunes
    http://support.apple.com/kb/ht1766
    iTunes: About iOS Backups
    http://support.apple.com/kb/ht4946
    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
    http://support.apple.com/kb/ht4946
    iOS: Troubleshooting Encrypted Backups
    http://support.apple.com/kb/TS5162
    Use iTunes to Restore your iOS Device to Factory Settings
    http://support.apple.com/kb/ht1414

  • HT201412 I cannot start my iPad3. The screen is black or shows a persistent Apple logo.

    I cannot start my iPad. The screen is black or shows a persistent Apple logo.

    try a hard reset, and try to put the device in recovery mode and restore

  • ITunes cannot connect with this iPad Error/iOS 5 problem

    It appears that ever since upgrading to iOS 5 and opting to sync my first gen iPad wirelessly, I have been receiving an error message each morning stating "iTunes cannot connect with this iPad..."
    The wireless sync capability works fine, I plug my iPad into the wall when I come home, and it starts pushing and pulling all the new apps that I've downloaded in the day.
    It appears that iTunes is will regularly try to connect with the iPad while it is charging. At some point during the evenings, either my iPad will be asleep or my iMac will be asleep. I think this is where the connection problem is arising.
    Does anyone know how to change iTunes' frequency of wireless sync to a device that it is wirelessly connected to? Ideally, I'd like it to only sync wirelessly once when I plug the iPad into the wall.

    See if this page helps : http://support.apple.com/kb/TS3221

  • TS3694 why i cannot restore update mini ipad?

    why i cannot restore update mini ipad?

    Nobody here could possibly know when you ask a question like that. It's like asking why won't my car start.
    Supply some details, some information ... Anything that might help.

  • HT1349 why when i start the new ipad, it shows  " Enter the password for the CalDAV account "Yahoo!"?

    when I start my new ipad, it shows  " Enter the password for the CalDAV account "Yahoo!"? so, i need to tap the cancel button 2 times. after that, i can use my new ipad. I just bought the new ipad 21.05.2012. yesterday, worst to worst, i cannot used my new ipad because after i tap the button cancel 2 times, the new i pad just hanging there with the box Enter the password for the CalDAV account "Yahoo!". It doesn't moved and I hate it so much.

    Most likely your yahoo password setup in your mail account is wrong. When you wake your ipad it checks for mail right away(even though it has when it sleeps). Your password or something with your Yahoo mail is wrong.
    Assuming caldav is your yahoo name. If its not a yahoo email, you have email setup wrong. Its your email.

  • I cannot power up my iPad

    I cannot power up my iPad mini

    Make sure it's charged then try a reset. Press and hold both the home and power buttons 10-15 seconds till the Apple logo appears. Release both buttons. Wait 15-20 seconds till your iPad starts on it's own.

  • Pls how can start using my iPad to make calls

    How can I start using my iPad to make calls

    You cannot make phone calls over cellular with an iPad.
    You can use face time, Skype, Google voice.
    Look in the app store.

  • "Device Cannot Start - Code 10" - Windows Vista Error, w/ 2nd Gen. Nano

    I'm having trouble with my Nano and Windows Vista. The computer is recognizing the iPod just fine and seeing all of my songs, but nothing will play and the diamond bar does not move. I can't hear previews online either.
    Under device manager, a yellow "!" shows up for the iPod, and it says "Device Cannot Start - Code 10" when I check. All of my drivers and updates are current as of today. So is iTunes. Any thoughts?
    It worked before, but now it's not.

    This is a reasonably common error on a PC when there is a problem with either a USB device, your USB cables or hardware, or the system drivers.
    In a case where, as you say, the device works properly with other computers, the problem is more likely to be with the hardware or drivers on the computer you're trying to connect to.
    See this site for some hints:
    http://www.pchell.com/hardware/usbcode10.shtml
    I found it via a web search; I don't have any connection to that site.
    The good news is that your iPhone is probably fine.

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