Cannot start or uninstall firefox
Firefox 3.6.15 will not open (either in the normal fashion or in safe mode). I’ve tried to create a new profile but I cannot access the Profile Manager. When I type firefox.exe –profilemanager into the run box on the start menu, I just get a box that says “We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.” (But I cannot restart it. I can’t start it at all!) I am also unable to uninstall Firefox. I have tried my add/remove programs but that does not work. I have tried to manually run C:\Program Files\Mozilla Firefox\uninstall\helper.exe. but that program simply will not run. I have checked in the Task Manager Processes list and Firefox is not listed there so it's not running in the background. I have restarted my computer. I have hard re-booted my computer. Absolutely nothing related to Firefox works no matter what I try and yet it’s worked perfectly for the past couple of years, up until today. HELP!
Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.
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Many thanks for your help and diligence.
...I went through your advised operations, made sure I didn't delete my Personal Profile, and so on.
--Did not have a hard time uninstalling Firefox, and after I got rid of the downloaded file,
I continued re-installing Ff.
So all you suggested was fine and effective,
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*http://kb.mozillazine.org/Uninstalling_Firefox
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*http://kb.mozillazine.org/Profile_folder_-_Firefox
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Error:
bp-e6c658d5-06a2-4965-ba02-f75652130626
bp-d7b43c8f-1bfe-416c-8e68-a0a412130626
bp-aa04f30c-f92c-4cd9-b3da-7ad082130625
bp-8f5942d7-a39b-41ea-9240-804452130606
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AdapterDeviceID: 0x1189
AdapterVendorID: 0x10de
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AvailableVirtualMemory: 4006178816
BuildID: 20130618035212
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FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1372252584
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D2D? D2D+ DWrite? DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
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ReleaseChannel: release
StartupTime: 1372252584
SystemMemoryUsePercentage: 22
Throttleable: 1
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MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
Proveedor de servicios RSVP TCPv6 : 2 : 1 :
Proveedor de servicios RSVP TCP : 2 : 1 : %SystemRoot%\system32\mswsock.dll
Proveedor de servicios RSVP UDPv6 : 2 : 2 :
Proveedor de servicios RSVP UDP : 2 : 2 : %SystemRoot%\system32\mswsock.dll
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*http://kb.mozillazine.org/Profile_Manager
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* http://kb.mozillazine.org/Profile_folder_-_Firefox
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