Cannot start or uninstall iTunes

Last night my power went off and caused me to have to do a system recovery on one of the users of my computer. While I was trying to figure out why the user's desktop was messed up I tried running Itunes. It said there was a new update so I went ahead and updated it. I then went through the recovery process and now I cannot start or uninstall Itunes. When I try to start it says there has been an error and asks me if I want to report it, I have answered yes and no and I also slected the debug option and that had no effect. When I try to uninstall it says it is starting the uninstallation wizard, but it never finishes. I seem to be stuck!

I have the same problem, did you find a solution?

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I cannot install or uninstall itunes. I get error message 2324?????

I cannot install or uninstall itunes. I get error message 2324?????

You might need to run the Windows installer cleanup utility....start the troubleshooter for assistance at the following link: http://support.microsoft.com/kb/2438651/

Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.

See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2

Cannot update or uninstall iTunes due to missing iTunes.msi file

I am trying to update my itunes 10.4.1.10 to the newest version. However, when I try to update or manually uninstall iTunes I get the following error message. I am logged into the admin account and on a wireless network. I've looked for the iTunes.msi folder in my iTunes folders and program folders but cannot find it. Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them. Any ideas on what to do???

Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them.
Nonetheless, it's the best game in town for this particular kind of trouble. So, just in case, I'll run you through my standard instructions for an itunes.msi variant (just in case).
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I cannot update or uninstall iTunes with Windows XP.

I have an older OS (windows XP) and have been trying to update iTunes. I keep getting a message saying that Bonjour is on another network that I do not have access to. It then tells me that iTunes.msi is not available either. Now I am not able to sync my iPod.
I have tried to uninstall iTunes to fix the problem, but I cannot do that either. I get the same message about this missing Bonjour. I would really like to update, or at the very least get rid of this version to get the newer iTunes.
If anyone can help me figure out this problem, I would appreciate it more than I can say.
Thank you in advance (especially if there is some simple solution that I have either not seen or tried )

Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them.
Nonetheless, it's the best game in town for this particular kind of trouble. So, just in case, I'll run you through my standard instructions for an itunes.msi variant (just in case).
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Cannot install or uninstall iTunes

When I tried to install the new V10.2 over 10.1.1.4 I continually got a message stating "The path to "c:.......iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product iTunes.". I checked the path and the file is where it says it should be. So, I moved the file to the desktop and tried to run if from there but got the same message. So I tried to uninstall iTunes as suggested in the online support but couldn't uninstall as I got the same message. Now iTunes won't run at all. Help.

"c:.......iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product iTunes.".
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.

Cannot open or uninstall iTunes

Every time I go to open iTunes it goes through a really SLOW "configuration" and comes up with an error - 2330. I've tried installing the most recent version of iTunes but get an error. I can't uninstall iTunes through the Control Panel.
Help

Hello and welcome stehanie.k .....
Could be your security software.
From the Start menu, choose Control Panel.
On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
Click Windows Firewall.
On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is not selected.
Click the Exceptions tab.
Check the iTunes box.
Click OK.
If iTunes has an exception in Windows Firewall already, or Windows Firewall is off, see iTunes for Windows: Troubleshooting Windows security software
Carolyn

Why cannot I not uninstall itunes

Itunes has been installed and uninstalled on my computer several times, however now I cannot uninstall or install Itunes, Bonjour or mobileme. when I click on the itunes icon, an alert states it is missing some files and to reinstall itunes, when I attempt to repare, remove or reinstall, I receive an alert stating that the path is incorrect and when I follow that path, it doesn't exist on my computer. It says to locate itunes.msi, however doing a large search several times it does not find itunes.msi. Add/remove option will not uninstall either. I cannot sync my iphone 3G and I cannot purchase any music on itunes. what am I missing? please help - any advice would be helpful
cheers

Then I was instructed to re-install Itunes after removing it. I tried to but I got message to say that the.msi file was not available.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot update or uninstall iTunes

When I try to update iTunes, i receive the following message:
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes64.msi' in the box below.
I also have tried to uninstall from control panel and I recieve the same message.
I am using Windows 7, & I have not been able to use the Windows Clean Installer, as it is no longer available.
Could someone help me figure this out?

I have not been able to use the Windows Clean Installer, as it is no longer available.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Cannot start or uninstall firefox

Firefox 3.6.15 will not open (either in the normal fashion or in safe mode). I’ve tried to create a new profile but I cannot access the Profile Manager. When I type firefox.exe –profilemanager into the run box on the start menu, I just get a box that says “We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.” (But I cannot restart it. I can’t start it at all!) I am also unable to uninstall Firefox. I have tried my add/remove programs but that does not work. I have tried to manually run C:\Program Files\Mozilla Firefox\uninstall\helper.exe. but that program simply will not run. I have checked in the Task Manager Processes list and Firefox is not listed there so it's not running in the background. I have restarted my computer. I have hard re-booted my computer. Absolutely nothing related to Firefox works no matter what I try and yet it’s worked perfectly for the past couple of years, up until today. HELP!

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.

Iphone 3gs device cannot start with latest itunes.

I downloaded the latest itunes in my desktop. When I tried to connect my iphone 3gs it says iphoe cannot be used because apple mobile device is not started. I have restarted my system after download, but i don't know what went wrong. My iphone was working perfectly & it's software version is 4.3. Can someobody help me pls.

This is a reasonably common error on a PC when there is a problem with either a USB device, your USB cables or hardware, or the system drivers.
In a case where, as you say, the device works properly with other computers, the problem is more likely to be with the hardware or drivers on the computer you're trying to connect to.
See this site for some hints:
http://www.pchell.com/hardware/usbcode10.shtml
I found it via a web search; I don't have any connection to that site.
The good news is that your iPhone is probably fine.

Cannot install or uninstall iTunes 10.4

Keep getting error 1336 system error 5 Cannot write to file C:\program files\itunes\mozilla pluging\npitunes.dll Verify you have access to file. At a loss as to the problem, I verified access, tried running as administrator, tried changing install folder and all results in same error

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Error code 2330. I cannot install or uninstall itunes HELP PLEASE

I've tried SEVERAL times to download & update my itunes and keep getting error code 2330. As suggested in other Q&A's, I've run disc check to clean the hard drive, but that's as far as my knowledge goes. I can neither install or delete itunes. What can I do ? There must be a fix, how do I find it ?

You might need to run the Windows installer cleanup utility....start the troubleshooter for assistance at the following link: http://support.microsoft.com/kb/2438651/

Cannot either install or uninstall iTunes

I tried to update iTunes with v12.1.2 on my Win 8 64-bit computer by running the installation file over the current v12.0 and the installation failed. This is what occurred:
1. The initial error I received was that it did not have access to the "C:\Program Files (x86)\iTunes folder. It then took about 10 minutes to do a "roll back".
2. I then tried to uninstall the current iTunes and I received an error 2324.
3. I then uninstalled all the Apple auxiliary programs (Update Service, Bonjour, etc.) and removed all the Apple associated folders.
4. Ran the install again, failed again.
5. I took a restore point before trying the initial install, so I restored the system to that.
6. Tried the uninstall again, received an error that I was missing files and had to reinstall iTunes.
CATCH 22. Cannot install or uninstall iTunes. I have not been able to do a clean update of that program for a good year. I should have known better and gone through the total uninstall/removal process first before trying the install. Any suggestions would be appreciated.
Thanks,
JohnD

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Cannot start up iTunes after disc defragmentation

So yesterday I made a disc defragmentation on both my hard drives and now I cannot start up my iTunes. When I click on the iTunes icon it begins to install Itunes but stop and givs me a message saying" Cannot write to file
C:Program\ipod\bin\ipodService.Resources\fr.lproj\PodServiceLocalized.dll
Make sure you have access to the catalog".
If I want to uninstall my iTunes I get another error message with an error code 2330
I'm lost! I cannot start up my iTunes, I cannot uninstall it and I cannot reinstall. Can anyone please help me?

This error suggests a filing system problem or a file has been corrupted.
Try running a disk check.
How to perform disk error checking in Windows XP
http://support.microsoft.com/?kbid=315265
Try reinstalling iTunes after the check. If you get the same problem we will have to try something else.
Message was edited by: polydorus

Cannot start or uninstall iTunes

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