Cannot Start Up Mail
Everytime I start up mail, the mail window comes up as normal but in a second it says its loading (spinning rainbow circle). Then I select the Force Quit option and I find out that my mail is not responding. Any suggestions? I use a MacBook. Thank You.
Verify/repair your disk first (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
Now, go to Apple Menu > System Preferences > Network > Show: Network Port Configurations. Make sure that the configuration used to connect to Internet is at the top of the list. Also, disable any communications/networking configuration enabled, but not in use.
Finally, try launching Mail under the following conditions:
1. Holding the Shift key down until the main window appears.
2. With no Internet connection.
Does any of the above make a difference?
How many accounts do you have and what type are they (POP, IMAP, .Mac)?
Similar Messages
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ERROR: Cannot start mail services, configuration directory does not exist
I'm running an Xserve G5 with one internal boot drive and one RAID using the other two internal drives. I used Apple's Disk Utility to set-up the RAID.
Back in early December, I moved my mail database and mail store to the RAID. Ever since, when I restart the server, the mailaccess.log generates the following error:
Jan 23 18:51:33 mail master[47]: ERROR: Cannot start mail services, configuration directory does not exist: /Volumes/RAID/mail.data/db
I'm speculating this is a timing error that gets created when Postfix initially can't find the RAID. Then, it must try again and find it because the error message does not repeat and mail starts running.
Is this something to worry about?Hi Joel,
You're right, it's a timing issues. The mail system is ready for work before the file system is mounted. It's benign.
Jeff -
Mail server log says: master[50]: ERROR: Cannot start mail services...
Recently, after a year or more of relatively smooth service, my OS X Server 10.4.11 Mail services has been locking up daily.
I was finally able to get some information from the log files (I am a noob to this) and saw the following right after my most recent reboot of the server:
Oct 5 09:51:11 mm1 master[50]: ERROR: Cannot start mail services, configuration directory does not exist: /Volumes/Data/mail/var/imap
I checked the server and that directory is indeed there on the partition named "DATA", so I am baffled as why the server does not thing the configuration directory exists?
drwxr-xr-x 15 cyrusima mail 510 Oct 5 09:51 imap
drwxr-xr-x 15 root admin 510 Oct 3 20:01 imap.BAK
drwxr-xr-x 15 cyrusima mail 510 Oct 3 20:05 imapold10032009-200707
drwxr-xr-x 4 jkoerber admin 136 Dec 3 2007 spool
mm1:/Volumes/Data/mail/var jkoerber$
Can anyone help me? My customers are yelling for blood because they cannot send/receive emails.
-- Jon
Message was edited by: Jon KoerberThanks Alex for the feedback. You are helpful as always!
It's good to know that the message I am getting from the mail server about the configuration files is only a temporary thing. Although I find it strange that the mail service doesn't know where its config files are since it is specified in the mail server setup.
I looked at the log files you mentioned and do not see anything that looks like a specific problem with the mail services themselves.
Recently, however, I have been having recurring problems where my mail server and my Web/Database server have both become unresponsive at nearly the same time even though they are on different class A networks to where I cannot access them via ARD, Server Admin and even SSH. That is usually when my mail server goes offline. I was afraid it was because of that configuration error I was seeing, but think now that the problem could be something else entirely (maybe some kind of network problem or denial of service hacking attack, no idea).
Thanks again.
-- Jon -
i was using my email as normal this am on my ipad and the imac... i then started getting messages cannot connect to mail password or username incorrect.. i can get into my account on my desktop going in through safari so what has happened!! cannot get into my mail on any of our apple appliances..
Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
Try deleting and re-adding the email account (Settings App > Mail,Contacts,Calendars) -
My mailprogram gets locked. cannot start or close. and as a consequence my MacBookPro cannot be closed. any suggestions?
Force Quit Mail
Apple Logo from menu Bar/select Force Quit
Force Quit Mail -
I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)
OK. This is a new outlook setup on a laptop. The mail account is on a MS Exchange Server 2010. The user can log on to their laptop no problem with their AD login and password. To setup the outlook profile we have checked the name OK. When we click finish
and try to start outlook we get the above error message. It is driving me pots as I have tried also of things. I have tried to connect without catching the files. The error message then says that the Exchange Server is down, yet we checked the name OK and
I can log on to the MS Exchange server and see the setup.
What else is it that I need to look at as I have tried everything. I will add that they one service I see not running is the Exchange RPC service. If I try to start it, it fails saying Some services stop automatically if they are not in use by other services
or programs.
What can I do?The major cause of this problem is a corrupted Navigation Pane settings file – profilename.xml, where “profilename” is the name of your Outlook profile. A good sign that the
file is corrupted is when the size of the file is shown 0 KB. No one knows the precise reason why this takes place, but all versions of Outlook from 2003 to 2013 may get affected.
Other causes may be when you run Outlook in the compatibility mode, or if you are using a profile generated in an older Outlook version, or if the Outlook data file (.pst or .ost)
was removed or damaged as the result of faulty uninstallation or reinstallation of MS Outlook.
Follow the steps given below to resolve this problem
1. Recover Navigation Pane configuration file
2. Repair your Outlook PST file using Inbox Repair tool
3. Create a new Outlook profil and import data from the old PST file
4. Turn off Compatibility Mode
5. Start Outlook in Safe Mode
For more info, you can visit http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/ -
My work e-mail has a double-login system, where my credentials for work access are one username and my e-mail is an alias of that first username, so they differ from one another. I suspect that's why I've been having the hardest time with Outlook 2013. I
was able to add my account just fine once but changed my mind about using Outlook and removed the account. Now I can't get back into Outlook for the life of me. The error messages that show up are:
1. It asks me to verify server and Mailbox. I've tried it with both usernames (the official work username and the e-mail alias) as my Mailbox info, followed by the email domain (even tried it without the domain) and it still won't verify when I click "Check
Name".
2. This message comes up: The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
3. Then once I click "OK" another pop-up says: Cannot start Microsoft Outlook. The file C:\Users\FirstLastname\AppData\Local\Microsoft\Outlook\FirstLastname.ost is not an Outlook data file (.ost).
Help?Hi,
As per this KB article, the issue might occurs when some required registry key does not exist on your computer.
Please try the steps mentioned in it and see if it is helpful to you:
http://support.microsoft.com/kb/2264398/en-us
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
When I am on my home wifi I can send e-mail. When I am not on my home e-mail but on a wifi network or using the 3g network I cannot send e-mail. HELP HOW TO FIX.
I know this question is a few years old now, but I recently found myself having the exact same issues;
Using my iphone or ipad at home created no problems at all, but I couldn't send e mails when away from my home network.
I recently switched broadband supplier at home and set up a new e mail address, then my problems began!
I openly admit I'm not great with technology and, to be honest, some of the answers provided on these forums confuse me more than the questions!
But this worked for me:
I went along the lines that the fault wasn't with my idevice but possibly with the broadband provider (in my case Plusnet) so I contacted their customer support.
They referred me to the set up process shown below;
From your home screen press Settings.
From the setting menu, choose Mail, Contacts, Calendars followed by Add Account…
From the Add Account… menu choose Other.
Fill in your Full Name, Email Address, Password and Description and press Next.If you need help with these, there's more detail underneath the screenshot.
Full name: Enter your name (or the name you'd like people to see when you send them email)
Email Address: Enter the address you're setting up, this could be a Plusnet address ([email protected]) or a hosted domain address ([email protected])
Password: Enter the password for your email address (I don't know what this is)
Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
Press Next to continue.
More settings will appear. Some will already be filled in.Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.
IMAP/POP This will default to IMAP - it's up to you which one you want to use (I don't know what to choose)
Incoming Mail Server settings
Host Name: For IMAP this is imap.plus.net - for POP, this is mail.plus.net
User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
Outgoing Mail Server settings
Host Name: relay.plus.net
User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.Enter the username and password for the email address you're setting up (I don't know what these are)
When you're finished, press Next.
If the box shown below appears, press Yes (you may need to do this twice).
After a minute or two, your email address will be set up and ready to use.If you chose IMAP when setting up you’ll be able to choose whether you want to use Notes (if you chose POP you’ll be taken back to the settings screen from step 2). Press Save when you’re done.
That's all you need to do. To start checking your email, go back to your home screen and press Mail.
Now I fully understand that it may be different for each broadband provider but the processes must be similar.
The key appears to be in setting up the outgoing message server settings in step 5. Where it says "optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.
http://www.plus.net/support/email/setup/ios-setup.shtml#pagetop
Where it says "we recommend" I think it should read "you must fill these in"
I went back to Settings - Mail,Contacts, Calenders - click on the offending account and click on the account shown.
Under OUTGOING MAIL SERVER click on the server, in my case relay.plus.net, and click again to show the details. make sure you enter your user name and password and after a few seconds the account will verify and show a load of ticks.
I tried this on my phone this morning while on 3G only. I sent an email to another of my addresses and immediately got the response that the message couldn't be sent as the recipient was rejected and the message had been placed in my Outbox. I followed the above steps and immediately heard the satisfying "whoosh" as my mail was sent. 10 seconds later another satisying beep as my e mail arrived at my alternate account.
Hope this helps anyone else with a similar problem. -
Having mail 4.5 issues- open mail and get a new features message that says in order to use the new features, I must import existing messages into the new version first in order to use mail 4.5. Just recently put in MAC OSX 10.6.7. Once it imports I am to click done to start using mail, but end up with the rainbow wheel of death and it also says you cannot use mail until the import is finished? Now What?
Is Mail still "spinning"? If it's been doing that for a while, I'd kill it, using either Activity Monitor or the OS X application picker. Then relaunch Mail and see what happens.
Two "by the ways":
1) Your system details mention an PPC iMac. Since a non-Intel Mac can't run OS X 10.6, you seem to have another Mac. You might want to consider updating your system details.
2) You seem to have been misled by the poor labeling of the message composition fields on this forum into trying to enter your entire post into the "subject" field. In the future, just enter a summary of your post there and the main text into the field below it. -
I don't have Exchange or anything like that. I did delete the Windows 8 Mail tile, would that have done anything? I've tried deleting the .ost file and opening again, but it's still coming up. My email is also an old fairly irrelevant server (mweb.co.za).
I've looked on the Outlook 2013 pages here but nothing's working. I can't get outlook to open my gmail address either. Do I need to convert the .ost files or something?Hi,
First, we can try to open Outlook with /resetnavpane command to check if this problem is caused by corrupted Navigation Pane settings. To do this, press Windows key + R to open the Run command, type
outlook.exe /resetnavpane and press Enter.
If the issue persists, we can try to create a new mail profile in Control Panel and set up your email account in the new profile to check the result. To create a new mail profile, please refer:
http://support.microsoft.com/kb/829918/en-us
For more troubleshooting steps, please refer to this link:
http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/
Hope this helps.
Regards,
Steve Fan
TechNet Community Support -
Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
I get the following error message when opening Microsoft Outlook (using Windows 7):
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file.
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst.
Quit Outlook and all mail enabled applications and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the inbox repair tool, see Help.
I have tried the suggested fix of using the start menu, clicking "run" and then typing in "Outlook.exe /resetnavpane" and it did not work. Do I need some sort of a longer path to make this work?
I cannot find the so called "inbox repair tool" and don't know how to use "scanpst.exe".
Are all my old email folders now lost? How can I start using my Outlook email again?
Thanks for any help. SusanneIt seems to me that your emails has not been lost, perhaps your outlook folder has been lost. to get your emails back you must try one of the following ways.
Use backup file, if you have kept it in another location.
if not then go to the:
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst."
and run the scanpst,exe tool to fix the outlook error on windows 7.
If this application is not working or giving error then use a powerful PST Repair tool. which ,may become helpful for
you.
Visit here to know more: http://howto.fixscanpstexe.com -
I cannot send some emails, I can reply but I cannot start an email, an error comes up in outbox stating 'does not allow relaying' please help?
Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works
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Cannot delete 1 mail message on iPad
Cannot delete 1 mail message on iPad. Looks corrupted.
You could try deleting it by logging into your account on a browser. Otherwise try turning the account off and on and see if you can then delete it : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app completely and try again when you re-open Mail : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
HT1277 I suddenly cannot open my mail
I cannot open my mail. when I try I get this mesage. Mail cannot save information about your mailboxes because of network problems.
I do not appear to have a network connection problem as I am on the internet. When I go to System Preferences & to 'Mail, Contacts & Calenders' I cannot seem to add my aol account to the list. This just started to happen suddingly this morning.no need to back up.
you posted your concern on the snow leopard section.
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