Cannot sync a converted video (mp4) to ipod. says it wont play it.

I have a video that I converted to an mp4. when i go to sync it to my ipod, it will not sync and says something like, ipod will not play it. my friend has the exact same ipod as me and hers works fine for the same video. i am using Any Video Converter. I made sure my itunes was up to date also. Any ideas on why it will not work? do i need to get any apps for that?
Thank you.

Select the video in Tunes. Then use the iTunes > Advanced menu to: Create an iPod or iPhone version". iTunes will make another copy of the video that should sync. You can either keep or delete the original video as you like.

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